In this article ● How to sign up a&nbsp;BuckyDrop account? How to sign up a BuckyDrop account? It will only take you one minute to register a BuckyDrop account. 1.Click the “Get Started” button on the BuckyDrop main page. <img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/1629254866382册.png"/> 2.Proceed to the registration page and fill in your email address, password, full name, and phone number. After all the blanks are filled in, click the “Sign Up” button to complete the registration process.<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_0dd755e9e949f7d6cefc3dc468d1f0c8/my-images/2020/07/03/支付.png"/> If you have any questions about the registration or logging in, please contact us through the online customer service or support email. Customer Service Email : <a href="mailto:contact@buckydrop.com" target="" style="font-family: arial, helvetica, sans-serif; text-decoration: underline;">support@buckydrop.com</a>

How to sign up/log in a BuckyDrop account?

<h2>In this article</h2> ● What is BuckyDrop? ● Main features of BuckyDrop ● What’s the difference between traditional dropshipping and BuckyDrop dropshipping? ● What e-commerce website builder does BuckyDrop support? <h2>1. What is BuckyDrop?</h2> BuckyDrop is a one stop dropshipping business service solution provider and one of the best dropshipping companies . With BuckyDrop, you can easily import products from a variety of Chinese e-commerce websites (Dangdang.com, Amazon, Juhuasuan, Alibaba, BuckyDrop, JD.com, Tmall, VIPSHOP, Taobao, yhd.com). Simply submit the purchase orders to us and we will order the product for you, inspect the quality of the product, stock-in to the warehouse, and consolidate the products. We will ship the parcels to your global clients according to your request and we will provide you with top-notch after-sales services. Jump Start Your Online Business with BuckyDrop! <h2>2. Main features of BuckyDrop</h2> The Buckdrop features that is already available: Product enquiry, import product with 1-click, auto product/price update, 1-click order fulfillment, warehousing, quality inspection of products, and logistics tracking. More features will be implemented in the future, stay tuned! <h2>3. What’s the difference between traditional dropshipping companies and BuckyDrop dropshipping? </h2> The suppliers of traditional dropshipping do not provide international shipping services, but with BuckyDrop dropshipping, we will take care of the product purchase, quality inspection, warehouse stock-in, packaging, and global shipments to your customers’ doorstep. You do not need to deal with supplier negotiations, warehouse management and international logistics services that are constantly changing. BuckyDrop is by far the most powerful e-commerce business solution that provides warehouse with inventory feature and logistics services for you. BuckyDrop also has a wide selection of value-added services that are designed for clients with different requests. With BuckyDrop, you can focus on increasing the sales of your products as we will help you solve all the problems related to the supply chains. <h2>4. What e-commerce website builder does BuckyDrop support?</h2> BuckyDrop is now available for Shopify, WooCommerce, BuckyShop. &nbsp;We are also looking forward to work with more website builders.

BuckyDrop is a leading global dropshipping service solution provider who does a little more than just dropshipping. 

Introduction to BuckyDrop

Welcome to BuckyDrop

1. How to connect Shopify Store to BuckyDrop? You can follow the procedures below to authorize the connection between your Shopify store and Buckydrop if you already have a store on Shopify.(1) Find &quot;BuckyDrop&quot; in Shopify App Store;<a href="https://apps.shopify.com/buckydrop">https://apps.shopify.com/buckydrop</a><img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_d86b95447326071105228eecee16b7c6/my-images/2021/03/31/16171868371014.png"/> (2) Click &quot;Add app&quot;, and proceed with connection following instructions.<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_d86b95447326071105228eecee16b7c6/my-images/2021/03/31/16171595838252.png"/>

How to connect Shopify to BuckyDrop？

1. How to connect WooCommerce Store to BuckyDrop? Before connecting WooCommerce with BuckyDrop,please be sure your WooCommerce and WordPress are the latest version.Step 1. Check Permalink configuration Please go to “settings-permalinks”&nbsp;and you will see common settings, it is recommended you choose &quot;Post name&quot; and DO NOT EVER choose &quot;Custom Structure&quot;, or the store will not be able to connect BuckyDrop. <img src="https://img1.superbuy.com/images/p/2019/08/27/tdA8r86arireEef4QE4JddcDB3WtP6.png"/> <img src="https://img1.superbuy.com/images/p/2019/08/27/kHtWHFfcETrRpGD7ep3AYbBfJ6QRXS.png"/> Step 2: Add New UserCreate a new user with an&nbsp;Administrator&nbsp;role. <img src="https://img1.superbuy.com/images/p/2019/08/27/e27xAzSdt3BnMsXhCMhn3sXMCeJ8kP.png"/> Step 3: Enter Settings in WooCommerce, set REST API <img src="https://img1.superbuy.com/images/p/2019/08/27/j8kdFxsW4mwYheNEXazhcMEdnnY23Z.png"/> Step 4: Open Legacy REST APISwitch to Advanced tab, click Legacy API, choose “Enable the legacy REST API”, then save changes <img src="https://img1.superbuy.com/images/p/2019/08/27/6et43p5K6ddkTPps5CJPFkbXtnZD6n.png"/> Step 5: Switch to REST API tab and add Key, the key’s description could be random,Please choose one user name that have already existed, Permission needs to be “Read/Write”&nbsp;otherwise WooCommerce will not be able to connect store. <img src="https://img1.superbuy.com/images/p/2019/08/27/nnwfAs2fnBpHBWh5BinCCkEesiT7bx.png"/> Step 6: After adding API KEY, it will generate Consumer key and Consumer secret, please make sure you will save them immediately and properly, you will not be able to see them once you leave REST API page, and you will be required to use Consumer key and Consumer secret when you are about to connect BuckyDrop. <img src="https://img1.superbuy.com/images/p/2019/08/27/skfmWRHr8G6YHNezifH6Ph3He3mxGf.png"/> Step 7: Back to BuckyDrop and connect your WooCommerce store after you fill all the required information in this page. How To Check Your Configuration of WooCommerce 1. Advance configuration of your Wooommerce <ul class=" list-paddingleft-2"><li>Please check if you enable the REST API in Legacy API section</li></ul><img src="https://img1.superbuy.com/images/p/2020/01/14/cAMW6y7F6GXX47Et7PTjGH78T8QwGM.png"/> <ul class=" list-paddingleft-2"><li>Check if you have added &quot;Read/Write&quot; to the key access in REST API</li></ul><img src="https://img1.superbuy.com/images/p/2020/01/14/fWdyNZ4Yi6AhneetNRmptyTZcXKcba.png"/> 2. Check &quot;Settings-Permalink&quot;,DO NOT EVER set it as Custom Structure by default in Common Setting <img src="https://img1.superbuy.com/images/p/2020/01/14/cTAMHRkCjc74pSH6KX4ZJcGtPWKJZw.png"/> 3. Check if the entered Cosumer Key and Consumer secret are corresponding to the Consumer Key and Consumer secret of the Key in REST API when you connect your WooCommerce to BuckyDrop If you still cannot connect WooCommerce successfully to BuckyDrop, please feel free to contact your account manager. <img src="https://img1.superbuy.com/images/p/2020/01/16/KwpmDtQCSyfpT5eGkT4zPsJzdGwA2i.png"/> <img src="https://img1.superbuy.com/images/p/2020/01/16/6AmTxdZTwaKS7yw8EwAZYzAcrhJDST.png"/>

How to connect WooCommerce Store to BuckyDrop?

Connection To My Stores

BuckyDrop Affiliates Program

BuckyDrop Affiliate Program

1.&nbsp;About BuckyDrop planWe provide 3 plans for our customers1.1 Starter Plan: Run a Cost-Free Online Store. New to BuckyDrop? Sign up to join our Starter Plan for free!1.2 Ultimate Plan: Ultimate Newcomer Solution! Nice option for KOLs and e-commerce newcomers who have internet traffic and want to turn their traffic into real profit by starting e-business right away.1.3 Supporter Plan: All-in-One Sourcing Solution. Ideal option for e-business owners and e-commerce platforms, empowering you with easier access to tons of Chinese products to scale business internationally.2.&nbsp;After-sales&nbsp;policy2.1 Once the Plan is purchased, it is not refundable.2.2 Once the Plan is purchased, it will remain valid until the services in the Plan are used. You can click &quot;Buy again&quot; to use the services.

BuckyDrop Plan

Run a Cost-Free Online StoreNew to BuckyDrop? Sign up to join our Starter Plan for free!&nbsp;Subscribe to Starter Plan, you will access1.&nbsp;A permanently-free online store (Create a permanently cost-free online store in a few minutes, and your e-business will get off to a good start!)2.&nbsp;Tons of quality and affordable Chinese products (Source products from Taobao/Tmall/1688 or Bucky Select, and get them listed in your store with a few clicks!)3.&nbsp;One-stop E-commerce Solution (From order processing and warehousing to quality inspection and shipment, BuckyDrop has you covered!)&nbsp;14 Exclusive Benefits<ul class=" list-paddingleft-2" style="width: 434.141px;"><li>Import Products (100 PCS)</li><li>Product Source Connection (50 Sources)</li><li>Product Feed Processing (20 Times)</li><li>Free Product Translation (20 Times)</li><li>Product Data Update (20 Times)</li><li>&nbsp;General Quality Inspection (20 Times)</li><li>Logistics Tracking (20 Times)</li><li>1-on-1 Account Manager</li><li>Third Party Store Connection (1 Store) by Shopify, WooCommerce</li><li>BuckyShop Store Creation (1 Store)</li><li>Source from Taobao, Tmall, 1688 &amp; Bucky Select</li><li>30-day Free Storage</li><li>Shipping Fee Calculator</li><li>Product Search/Edit, Order Sync, Global Shipment (No Limit)</li></ul>

Starter Plan

Ultimate Newcomer Solution! &nbsp;Nice option for KOLs and e-commerce newcomers who have internet traffic and want to turn their traffic into real profit by starting e-business right away.&nbsp;Subscribe to Ultimate Plan, you will access1.&nbsp;An online store ready to sell&nbsp;2.&nbsp;1-on-1 Purchasing Expert&nbsp;(Customized purchasing service provided by bilingual customer service)3.&nbsp;Agency Service&nbsp;(From order processing and shipment to customer service and after-sales, we take care of everything to free you from repetitive work)&nbsp;19 Exclusive Benefits<ul class=" list-paddingleft-2" style="width: 434.141px;"><li>Manual Store Decoration (1 Store)</li><li>Import Products (1,000 PCS)</li><li>Product Feed Processing (1,000 Times)</li><li>Free Product Translation (1,000 Times)</li><li>Product Data Update (1,000 Times)</li><li>Manual Inventory Update (50 Times)</li><li>Manual Source Connection (10 Times)</li><li>Product Image Processing &nbsp;(10 Times)</li><li>General Quality Inspection (100 Times)</li><li>In-warehouse Photo Taking (100 Times)</li><li>Packaging Replacement (10 Times)</li><li>Logistics Tracking &nbsp;(20 Times)</li><li>1-on-1 Account Manager</li><li>Third Party Store Connection (1 Store) by Shopify, WooCommerce</li><li>BuckyShop Store Creation (1 Store)</li><li>Source from Taobao, Tmall, 1688 &amp; Bucky Select</li><li>30-day Free Storage</li><li>Shipping Fee Calculator</li><li>Product Search/Edit, Order Sync, Global Shipment (No Limit)</li></ul>

Ultimate Plan

All-in-One Sourcing SolutionIdeal option for e-business owners and e-commerce platforms, empowering you with easier access to tons of Chinese products to scale business internationally&nbsp;Subscribe to Supporter Plan, you will access1.&nbsp;Huge variety of products ready to sell (Select&nbsp;bestselling Chinese products&nbsp;and get them listed in your store in a few minutes)2.&nbsp;Professional warehousing service (Affordable solutions including quality inspection&nbsp;and photo taking to free you from quality&nbsp;concerns before your parcel leaves China.&nbsp;Customized packaging&nbsp;is also supported.)3.&nbsp;Real-time Logistics tracking (Shipment to 200+ countries/regions via 100+ top-rated logistic lines! With real-time logistics tracking, you’ve got everything under control!)&nbsp;16 Exclusive Benefits<ul class=" list-paddingleft-2" style="width: 434.141px;"><li>Import Products (200 PCS)</li><li>Product Source Connection (200 Sources)</li><li>Product Feed Processing (200 Times)</li><li>&nbsp;Free Product Translation (200 Times)</li><li>&nbsp;Product Data Update (200 Times)</li><li>&nbsp;General Quality Inspection (50 Times)</li><li>&nbsp;In-warehouse Photo Taking (50 Times)</li><li>Packaging Replacement (10 Times)</li><li>&nbsp;Logistics Tracking (200 Times)</li><li>&nbsp;1-on-1 Account Manager</li><li>Third Party Store Connection (1 Store) by Shopify, WooCommerce</li><li>BuckyShop Store Creation (1 Store)</li><li>Source from Taobao, Tmall, 1688 &amp; Bucky Select</li><li>30-day Free Storage</li><li>Shipping Fee Calculator</li><li>&nbsp;Product Search/Edit, Order Sync, Global Shipment (No Limit)</li></ul>

Supporter Plan

Remote Areas refer to a group of suburbs/villages with a specific postcode or even with no postcode at all, which are very far from urban areas with poor transportation networks and service accessibility. Delivery to these areas will incur a remote surcharge;For “Pay On Delivery” parcels, pickup from these areas will also incur a remote surcharge. Please refer to your local service guide for the surcharge standards.&nbsp;The following is the list of remote areas for logistics lines:Mainland China DHL:<a href="https://drive.google.com/file/d/1o8Y6xccUrQf0ntNHlPtNBE43s3GVcsGP/view?usp=sharing" style="margin: 0px; padding: 0px; overflow-wrap: break-word; color: rgb(51, 102, 153); font-family: &quot;Microsoft Yahei&quot;, Tahoma, Simsun; white-space: normal;"></a><a href="https://drive.google.com/file/d/1lWNG-MbgLzULcniMJvaKL4N3hTI2wCQp/view?usp=sharing" style="margin: 0px; padding: 0px; overflow-wrap: break-word; color: rgb(51, 102, 153); font-family: &quot;Microsoft Yahei&quot;, Tahoma, Simsun; white-space: normal;">https://drive.google.com/file/d/1lWNG-MbgLzULcniMJvaKL4N3hTI2wCQp/view?usp=sharing</a>

Definition of Remote Areas For Logistics Lines

In this article ● How to request the return/exchange service● Cost of the return/exchange service● Buckydrop Product Return/Exchange Policy · You can request the return/exchange service if the seller of the store agrees to the return/exchange of the product. The product must be eligible for the &quot;5-day Return/Exchange Service&quot; (view the &quot;5-day Return/Exchange Service Eligibility&quot; below). 1. How to request the return/exchange serviceWhen the order status is &quot;In Warehouse&quot;, you can request the return/exchange service within the eligible period (5 days or 120 hours after the order status is updated to &quot;In Warehouse&quot;). Requests submitted after the eligible period will not be accepted. 2. Cost of the return/exchange service. Fees for Unconditional Return/Exchange = Shipping cost for sending the product to the seller + Shipping cost for receiving the product from the seller + &nbsp;Service fee How to determine the liability for&nbsp;return/exchange (the customer, the seller or other parties)(Please select based on the actual situation)<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_1372a76a1d779000a87b6d0fd983bffd/my-images/2020/12/10/16075917411681.png"/>Note:1.）The refund from the return/exchange request is based on the actual price you paid for the product.2. ）You can only request for&nbsp;product return/exchange when the seller agrees.3. ）If there is not enough balance in your account to pay for the shipping cost when requesting&nbsp;for product&nbsp;return/exchange, the request will be ignored by the system automatically（In order to ensure that you can submit the request normally, please keep&nbsp;your&nbsp;account balance&nbsp;sufficient）.&nbsp;4. ）We will determine if your&nbsp;return/exchange&nbsp;request will be supported&nbsp;for&nbsp;product purchased from a third-party platform (e.g.&nbsp;JD.com, Amazon, DangDang.com) based on the actual situation. BuckyDrop reserves the right of final interpretation.&nbsp;&nbsp;3.How to determine if the product is eligible for Return&nbsp;&amp; Exchange Guarantee?Products are either “Eligible” or “Ineligible” for&nbsp;the 5-Day Return&nbsp;&amp; Exchange Guarantee<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_1372a76a1d779000a87b6d0fd983bffd/my-images/2020/12/10/16075909268492.png"/>Examples, Responsibilities and Disputes Solution for Defective Products/Products with Quality Issues<img/> <img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_1372a76a1d779000a87b6d0fd983bffd/my-images/2020/12/10/16075909632703.png"/>

Returns and Refunds

In this article ● States tariff threshold reference table ● How to avoid paying taxes? In general, declared value of package is lower than the tariff threshold, the package normally will not be taxed (but fraud declaration is another matter). If your package is taxed, you need to pay taxes and help clear the customs, but the probability of this situation is very small, only 0.3% of the packages have been taxed so far. 1. States tariff threshold reference table: <img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_1372a76a1d779000a87b6d0fd983bffd/my-images/2020/12/10/16075857695581.png"/> Notes：1. Canadian, European customs are strict in package inspection. Business express such as DHL, UPS, have large chance to be taxed.2. The parcel shipped by Canada Preferential line exceeds 5kg or declared value is higher than tax exemption may be taxed and charged customs clearance fees (about US$10). The fees reflect as the cost of COD of post office. Parcels submitted after 2015.11.20 (including the day can request with Superbuy customer service for reduction of COD cost based on the receipt and picture. Attached: a list of the various provinces of Canada tax <img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_1372a76a1d779000a87b6d0fd983bffd/my-images/2020/12/10/16075857910302.png"/> 2. How to avoid paying taxes? You can refer to the following suggestions:1. The weight of the package is the important basis for the customs to judge the package as civil parcel or commercial parcel. The package weigh over 10 kg will be considered as the commercial package, so when you submit delivery order, be sure to confirm the weight of your parcel. If you choose the DHL, you also need to consider the volume of items (The charge of DHL is confirmed by both the volume and weight of the commodity).2. The ceiling of package weight is 30 kg. If your package is more than 30 kg, you can submit delivery order respectively, but suggested that each order cannot be more than 10 kg as well.3. A large number of the same item can be regarded as the commercial package, too. So please avoid using the same parcel to send a lot of a single considerable product.4. As you know, we are sorry to tell you that we cannot give you 100% guarantee that your parcel will be taxed or not. Notes:The number of the item and the weight of the package is the important basis for customs to judge the package as civil or commercial parcel. The package which is more than 10 kg will be more likely to be seen as the commercial parcel, so when you submit delivery order, be sure to confirm the weight of your parcel. And a large number of the same item can be regarded as the commercial package, too. So please try separating the single items into different parcels.Besides, limited by customs policy, especially food items, please be careful to send them overseas.The above information is collected from the Internet data, only for your reference, cannot be the standard guidance.

Customs & Taxes

Users can estimate the shipping cost by accessing&nbsp;&quot;Tools – Shipping Fee Calculator&quot;. Enter your destination countries (max. 20), weight &amp; size of the product (packaging included), and product category. You will find the estimated shipping cost, delivery time, and available logistics service providers.<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292523931611.png"/> <img src="https://img1.superbuy.com/images/p/2019/06/22/WyNhtDG4XFaC6he4rjsrRhFpN2zdh6.png"/> 2. Please provide us with the product link and inform of the destination country if you are not sure about the product restrictions and the shipping cost. We will estimate the international shipping cost and find the logistics line for you within the promised time.<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292524288672.png"/>

How to estimate the shipping fee?

You need to submit the parcel by yourself after the warehouse stock-in. You can choose the packaging method&nbsp;and the shipping line. The system will freeze the estimated shipping cost from your account balance temporarily. The actual shipping cost will be deducted from your account after the parcel is packed and weighed.

How to submit parcel for my orders?

You can submit the parcel after the products arrive at the Buckydrop warehouse and you will be able to see the available logistics lines. You can check the price, delivery time, and logistics line features in submission page before selecting the line.<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292545789671.png"/> <img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292546058232.png"/>

How to select the shipping line for products?

Click the order number in &quot;Orders&quot; and click the &quot;Delivery Info&quot; in the top right corner. You will be able to see the tracking information there.<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292558507351.png"/> <img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_0dd755e9e949f7d6cefc3dc468d1f0c8/my-images/2020/07/27/3-0.png"/>

How to track international shipping information of parcel?

If your parcel is lost or damaged, we will assist you in claiming for compensation from the logistics providers.&nbsp;Compensation Rules for Parcel Loss1.The compensation rules of logistics providers refers to the compensation standards for parcel loss and damage (including partial loss) stipulated in the service agreement or published on their website when they provide logistics services for BuckyDrop.2.If you confirm that your parcel is missing or damaged.3.Kindly&nbsp;reminder&nbsp;for&nbsp;parcel&nbsp;damage&nbsp;and&nbsp;partial&nbsp;loss：1) No compensation for fragile products2) Freight is not refundable3)Need to prove that the damage is caused by the improper transportation of the logistics provider, which will lead to difficulty in claiming for compensation<a href="https://www.superbuy.com/cn/page/help/#p51_55_helpId148"></a>4. Please read the following compensation rules carefully. If you have any questions, please feel free to contact our customer serviceYou can also view the content via online documentation:&nbsp;<a href="https://drive.google.com/file/d/1aFaE2ey-dqSfAuXgJSHa0SsByJMNcxkU/view?usp=sharing">https://drive.google.com/file/d/1aFaE2ey-dqSfAuXgJSHa0SsByJMNcxkU/view?usp=sharing</a> <img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_c394c1a843e48049850e431e9585ce91/my-images/2022/07/29/1659066947672%E5%88%99.png"/> Generally, the following is required when you apply to the logistics providers for parcel query and compensation:1.&nbsp;&nbsp;&nbsp;&nbsp;Evidence that the foreign logistics provider confirms that the parcel is lost / not delivered / cannot be found, and the parcel-related proof issued by the recipient and the local courier is equally effective.2. Evidence that the recipient confirms the parcel is not delivered, which shall include the parcel number, waybill number, name and address of the recipient, etc.3. Screenshots including these of order information, product name, quantity, amount etc., or proof of purchase of online transaction for the product.To claim compensation from DHL, you also need to provide commercial invoice and letter of claim.4. Other kinds of written query forms, claim forms, waybills, payment vouchers, etc. required by logistics providers.&nbsp;The timeframe for parcel processing starts from the date the parcel is sent out, and the new compensation rules come into effect on&nbsp;6 August, 2020 (Beijing Time), and apply to parcels sent after that time.&nbsp;<span style="color: rgb(0, 0, 0); background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-family: 微软雅黑, sans-serif;">Disclaimer<span style="color: rgb(0, 0, 0); background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-family: 微软雅黑, sans-serif;">&nbsp;1. Caused by Force Majeure (except insured parcel) (parcel loss or damage mentioned above);2. Items confiscated by the competent authority or dealt with in accordance with the relevant regulations due to delivery in violation of the provisions on prohibited or restricted articles ;3.The parcel is intact without any traces of disassembly and its weight is not reduced during delivery, while the inner parts are missing or damaged;4. The parcel has been signed off;5. Loss or delay of the parcel due to the customer’s fault or the cause of the item itself;6. There is no query or claim for compensation within 7 days after the parcel has been signed off or 45 days after it has been shipped (click here for the details of validity of the application for after-sales service);7. The international parcel is seized, confiscated or destroyed by the country of destination in accordance with its domestic laws and regulations.&nbsp;Prohibited items&nbsp;Prohibited items for delivery&nbsp;1. Items prohibited by national laws and regulations from circulation or delivery;2. Explosives, inflammables, corrosives, radioactives and toxics;3. Reactionary newspapers, books or obscene items;4. Various currencies;5. Items impairing public health;6. Perishables;7. Living animals (except bees, silkworms and leeches whose packaging can ensure the safety of delivery and staff);8. Items with improper packaging that may endanger personal safety, pollute or damage other shipping equipment;9. Other items not suitable for delivery.&nbsp;Items prohibited by postal practice&nbsp;1. The nature of the item or its packaging is suspected of hurting the postal personnel or defacing the shipment or postal equipment;2. Items with sharp edges such as metal buttons for sealing, which may hinder shipment processing;3. All kinds of firearms, ammunition, explosives, inflammables, corrosives, radioactive elements and containers, strong poisons, narcotic drugs, biochemical products and infectious substances;4. All kinds of publications, propaganda materials and printed materials that endanger social security and stability and are obscene;5. All kinds of items that endanger public health;6. Documents or items prohibited from entering or circulating by the other party;7. In addition to the above general regulations, the relevant regulations of the customs department shall also be followed.&nbsp;<span style="color: rgb(0, 0, 0); background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-family: 微软雅黑, sans-serif;">Taiwan Post regulations of prohibited delivery<span style="color: rgb(0, 0, 0); background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-family: 微软雅黑, sans-serif;">&nbsp;1. The nature of the item or its package is suspected of hurting the postal personnel or defacing the shipment or postal equipment;2. Items with sharp edges such as metal buttons for sealing, which may hinder shipment processing;3. Inflammables, explosives or other dangerous items. However, if the filing institution uses special methods to package the perishable biological materials sent to each other, and the relevant competent department issues the transportation certificate, it shall not be subject to this restriction;4. Living animals, but bees, silkworms, leeches, parasites sent to each other by the filing agencies or insects for the elimination of pests are not subject to this restriction;5. Radioactives;6. Opium, morphine and other narcotic substances. However, this restriction shall not apply to items that have been approved by the relevant competent authorities and issued transport vouchers or documents prepared by judicial organs or judicial police agencies for the purpose of litigation evidence, and are sent to each other as insured or declared parcels, or used as insured parcels for medical or scientific research, but are approved to be sent to the bureau;7. Documents or items with obscenity that impair decency. However, this restriction shall not apply to registered letters or parcels sent to each other for the purpose of evidence in litigation as evidenced in writing by judicial organs or judicial police organs;8. Documents or items prohibited from entering the place of destination;9. Documents or items prohibited from being sold and manufactured by relevant competent authorities in Taiwan. However, However, this restriction shall not apply to registered letters or parcels sent to each other for the purpose of evidence in litigation as evidenced in writing by judicial organs or judicial police organs;10. Lotteries and leaflets related to lotteries. However, this restriction shall not apply to registered letters or parcels sent to each other for the purpose of evidence in litigation as evidenced in writing by judicial organs or judicial police organs;11. Contraband under other laws and regulations.

Logistics provider compensation rules

Shipping & Delivery

How to Promote Selected Products? <h1>I &nbsp;Add Collection &amp; Edit Products</h1><h2>1.&nbsp;Add Collection</h2> Path: BuckyShop &gt; Products &gt; CollectionsFollow the steps (see the pics below): 1.1 Click “Add Collection”&nbsp;to go to the Add Collection page.<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/16635562732566.png"/> 1.2 Edit the title &gt; upload images &gt; fill in the description &gt; click “Save”;1.3 Edit website SEO;1.4 Click “Save”&nbsp;at the end to enter the Add Product page.<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/16635563094432.png"/><h2 style="margin-left:0;text-indent:0">2.&nbsp;Add product to Collections</h2>2.1 You can add products one by one.&nbsp;If the&nbsp;product link&nbsp;you enter is valid, the&nbsp;platform will&nbsp;automatically retrieve&nbsp;the product info;2.2 You can add products&nbsp;batches&nbsp;and view&nbsp;the&nbsp;results in Imported Products;2.3 The successfully&nbsp;retrieved products&nbsp;will be displayed in the list, and&nbsp;you can&nbsp;adjust the sorting of the products and delete them&nbsp;via&nbsp;the icon on the right;Note: If the product name is displayed, it means the product is successfully retrieved, and if a&nbsp;link is displayed, it means the product retrieval is in process&nbsp;(sorting is also supported).<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/16635563481351.png"/><h1>II &nbsp;Display Collections&nbsp;by Adding Sections&nbsp;</h1>Path: BuckyShop &gt; Store settings &gt; Theme &gt; Design &gt; Add Sections 1.&nbsp;Add the 3 sections (see the pic) to display collection;<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/1663556383669).png"/>2.&nbsp;Choose the sections (see the pic) for collection;<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/1663556423068).png"/>3.&nbsp;Choose what to display in the collection, and click “Save”;4.&nbsp;Click “More”&nbsp;to go to the collection details page. Copy and paste the link to third-party platforms.&nbsp;

How to Promote Selected Products?

<h2></h2><h1>How to add products and display them on your store?</h1><h2> </h2><h2>Step 1: Add products and edit product info and attributes</h2>1.&nbsp;Sign in to BuckyDrop &gt; BuckyShop &gt; Products &gt; All Products, and click “Add product”;&nbsp;<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/16635580986341.png"/>2.&nbsp;Add products and edit product info, i.e., product name, description, image, etc.&nbsp;<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/16635581233472.png"/>3.&nbsp;Choose the category under which the products will display, and edit tags, type, etc.;<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/16635581437663.png"/>4.&nbsp;Add product attributes, i.e. sale price, cost, inventory, unit, etc.;<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/16635581646044.png"/>5.&nbsp;Click “Save”&nbsp;to save the product info; <h2>Step 2: Push Products</h2>6.&nbsp;Go back to All Products &gt; find the saved product in the list &gt; enable Push;&nbsp;<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/16635581952085.png"/><h2>Step 3: View the display effect in your store</h2>7.&nbsp;Go to your store to view the listed products;<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/16635582272946.png"/><h1>How to add collection and display it&nbsp;in the store?</h1><h2>Step 1: Edit Collection;</h2>1.&nbsp;Sign in to BuckyDrop &gt; BuckShop &gt; Products &gt; Collections, and click “Add Collection”;<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/16635582725987.png"/>2.&nbsp;Edit the collection title, upload desired images, and fill in descriptions;<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/16635582993608.png"/>3.&nbsp;If needed, you can set conditions for product types, and the products that match the conditions will be auto-added to the collection;&nbsp;<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/16635583203109.png"/>4.&nbsp;Click “Save”; <h2>Step 2: Display the collection in your BuckyShop store</h2> 5.&nbsp;Go to BuckyShop &gt; Store Settings &gt; Theme, and click “Design”;<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/16635584178040.png"/><img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/16635585048981.png"/>6.&nbsp;Click Collection list on the left, and you’ll see a Collection bar on the right;&nbsp;<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/16635585340362.png"/> 7.&nbsp;You can see the newly added collections. Choose one collection and click “Save”;<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/16635585515993.png"/><img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/16635585686905.png"/>8.&nbsp;Go back to your store, refresh the page, and you’ll see the selected collection there.<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/16635585909736.png"/>

How to add products and display them on your store?

Welcome to BuckyShop! One of the most all-around dropshipping companies in the world! Whether you opening a new online store or are interested in setting&nbsp;up a BuckyShop store, you can find out more information about your options here. Follow the initial setup guide to start using BuckyShop. The initial setup guide features step-by-step tutorials for the main tasks you need to complete before you start selling. In addition to the initial setup guide, you can print the setup checklist to track your progress. If you are already selling on another platform but would like to move your store to BuckyShop, then get started with your store migration today.

Introduction to BuckyShop

<h3>1. What services are available on BuckyShop?</h3>BuckyDrop is not only simply a dropshipping company, but also an all-around total solution which is ready to assist you to work through the whole e-commerce selling journey,If you do not own a store but would like to create one, you can select the BuckyShop store creation service. You will be able to create your own store within minutes with our store creation tool. The only thing you need to do is select the products, push them to your store, and promote your store. Push the orders to us after your customers’ place the orders and we will take care of the rest (product purchase, quality inspection, storage, packaging, and shipping) for you. Also, you can select the BuckyShop value-added services to customize your store based on your needs. We can provide a complete solution for your store. 2. Can I customize the BuckyShop service based on my needs?Yes, you can. The BuckyDrop store operation service consists of basic services and value-added services. Order management service is included in the basic service. If you need customized services, you can try our value-added services. For details, please view BuckyShop value-added services. <h3>3. Pricing plans</h3>Depending on the type of business you are running and the way you want to sell your products, your needs might vary. Because of this, BuckyShop offers several subscription plans that have different monthly fees, transaction fees, and store features.

Overview

1. How to enter BuckyShop You can login BuckyDrop and click BuckyShop in top or left navigation to enter your BuckyShop page.<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/1629256332853户.png"/> 2.Manage your BuckyShop account After your login in to your Buckyshop account, you can click your button on the right top corner to manager your Buckyshop account including your profile, plan, staff account or log out.<img src="https://img1.superbuy.com/images/p/2019/07/07/5HdNxaHcdBERRz33WwbSk46TStceix.png"/> 3.Account Security Connecting your computer or mobile device to any network incurs a degree of risk. No matter the size of your business, criminals might target you and your information. CautionIf you believe someone has accessed your account without your permission, then&nbsp;take steps to secure your data&nbsp;immediately.Secure a compromised accountIf your account has been compromised, then take action to protect your data right away. Steps:Log in to the email account that you use to log in to BuckyShop and change the password. Log in to BuckyShop and change the password for your BuckyShop account. If you can&#39;t log in, then&nbsp;<a href="https://help.shopify.com/en/manual/your-account/logging-in/reset-password" target="">reset your password</a>. If you don&#39;t receive a password reset email, then contact BuckyShop Support. Enable&nbsp;<a href="https://help.shopify.com/en/manual/your-account/account-security/two-step-authentication" target="">two-step authentication</a>&nbsp;for extra security at login. If two-step authentication is already configured and an attacker was able to defeat it — for example, they stole your device — then&nbsp;change your device&nbsp;and set up two-step authentication again. Check your banking details for&nbsp;BuckyShop Payments&nbsp;and update them if necessary. Check and update your banking details for&nbsp;<a href="https://help.shopify.com/en/manual/payments/paypal" target="">PayPal</a>&nbsp;and any other payment providers you have configured. Review your general account settings to make sure all other information is correct.Follow&nbsp;government guides&nbsp;to protect your identity and sensitive information. BuckyShop recommends a number of processes to protect yourself and your customers.To protect yourself from risk, learn about generating unique passwords for your accounts, as well as how to secure a compromised account and reset blacklisted credentials. Each of your passwords should be unique. Don&#39;t use the same password for more than one account, even if the accounts are related. <img src="https://img1.superbuy.com/images/p/2019/07/07/cjdCATMFjhwBHAYfEHfzHWNKKhBYfG.png"/> 4.Managing Your stores My stores button is in the bottom of left navigation, you will see &quot;add store&quot; in that page after you click it, and you need to fill in the necessary information to complete the store creation. <img src="https://img1.superbuy.com/images/p/2019/07/07/iCQKXyzb3Sj6DDNpxS5bDj63jszZxx.png"/> After you submit, your store will be listed in &quot;My stores&quot; and you will see &quot;View store&quot; and &quot;Action&quot;, &quot;View store&quot; will lead you to your own store, &quot;Action&quot; will let you know your shop;scurrent subscription or continue to subscribe shop plan. Make sure you have read the Buckyshop Service Agreement before you create your own store.<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_0dd755e9e949f7d6cefc3dc468d1f0c8/my-images/2020/07/27/4.png"/>

Buckyshop Account

Set up And Run Your BuckyShop Store

NotificationsYou can choose to have email notifications sent to you, your staff, or your customers, depending on the setting for your<a href="https://help.shopify.com/en/manual/sell-online/notifications/order-notifications" target="">&nbsp;notifications</a>.Notifications will be sent to a customer when he or she has created and account at your shop, placed an order, or a parcel with the goods they ordered has been accepted by logistics.BuckyShop provides default email templates, whereas customized notifications can also be facilitated.Click here to know more about Customize Customer notifications.Order notifications are notifications that are sent to the owner, staff or any party or personnel that the owner deems necessary to know such information.You can add or delete recipient for such information by the following steps:a. Go to your shop admin, click Store→Notifications. <img src="https://img1.superbuy.com/images/p/2019/07/08/5RNWCs34MstC5XY3rMfccjmPkM4bX8.png"/> Set up the senderNotification emails that are to be sent to your customers, or your staffs from the email address that you’ve facilitated at this sector.You can either choose to use the email address that BuckyShop provides for free, or add a new email sender with and email account that you have full access to.AlertBuckyShop email sender is robotic in nature, and shall not be attended to. If any customer of yours so choose to send important email to that email address, BuckyShop won’t be able to forward such information to you, or to locate them upon your notification. BuckyShop recommend you to add a new email sender with and email account that you have full access to. Our years of E-business experience tells that some customer could send important information/instruction to sender email.Learn how to do that by the followings steps: a. Prepare an email account that you have full access to;b. Contact the service provider, i.e, Hotmail, for the information of Outgoing server,&nbsp;Port, SSL, TLS;c. Go to your shop admin, click Store→ Notifications→ Add email sender, and fill in the information required. <h2> </h2>

Ways to Sell

1. ShippingYou can manage shipping settings for your store on the Shipping&nbsp;page in your BuckyShop admin.If you are shipping from a foreign country other than the market country, the cost for shipping are mostly floating. To maximize your profit, and balance it with customer satisfaction, you might need to second think several times before you set up rules for shipping.You can use BuckyDrop Tools/Services, Shipping Fee Calculator, or Shipping Fee Enquiry to help you with the decision making.1.1 Types of shippingl Free shippingOffering free shipping will have a positive impact on your cart conversions. There are a few ways to offer free shipping, even if your business is just getting started. One way is to include the shipping fee in your product prices. Find out what the average cost to ship your product is, then add the buffer into your prices.Another way is to offer free shipping on all orders over a certain dollar amount. You can set up either&nbsp;<a href="https://help.shopify.com/en/manual/shipping/rates-and-methods/free-shipping" target="">weight or price based free shipping rates</a>.l Charge exact shipping costsWith the help of BuckyDrop Tools/Services, Shipping Fee Calculator, or Shipping Fee Enquiry, you can have a good grasp on the actual cost for a particular item using any available shipping lines.l Flat rate shippingAnother way to charge for shipping is to offer a flat rate for every package, or&nbsp;flat rates for weight ranges,&nbsp;<a href="https://help.shopify.com/en/manual/shipping/zones" target="">destinations</a>, or&nbsp;cart totals. When deciding on a flat rate, you will need to consider your average shipping cost to send a package so you don’t over or under charge. An example of a flat rate is to charge $5 for all domestic shipments.Remember that your goal is to balance your own shipping and handling costs with attractive pricing for your customers. Different shipping strategies might work better at different stages of your business. It’s worth testing out a few different options to see how it impacts your sales.1.2 Shipping checklist Choosing a shipping strategy can be one of the more complex parts of running your online business. There&#39;s a lot to think about when you&#39;re getting ready to ship your products a. planning your shipping strategy&nbsp;and how much you will chargeYour shipping strategy will probably change over time as your store grows. One of the first decisions you will need to make is deciding how much to charge for shipping.b. optimizing shipping rates&nbsp;(product weight, packaging, service types) <h3>1.3 Understanding shipping</h3><h3>1.3.1 Shipping zones</h3><h3>The countries and regions&nbsp;that you ship to are known as shipping zones. Each shipping zone includes shipping rates that apply to customers whose addresses are within that zone. You can see your current shipping zones and shipping rates on the&nbsp;Shipping Fee Calculator&nbsp;page in your BuckyDrop&nbsp;admin.</h3><h3>1.3.2 Set up your shipping rates and methods</h3>After you&#39;ve&nbsp;<a href="https://help.shopify.com/en/manual/shipping/zones" target="">set up shipping zones</a>&nbsp;for where you want to ship your products, you can choose the methods you&#39;ll use to get your customers&#39; orders to them. You can offer several shipping methods for a zone so your customers can choose from a range of delivery speeds and costs at checkout:l Create price-based or weight-based shipping rates for regular postage services.l Choose BuckyDrop fulfillment and drop shipping services that will ship your orders for you. <h3>1.4 Shipping FAQ</h3>1.4.1 How do I provide free shipping to my customers?There are a few ways you can offer free shipping to your customers:a.Price-based ratesb.Weight-based ratesc.Free shipping discount codes. 1.4.2 How do I add handling fees to my shipping rates?You can mark up your shipping costs or add a handling charge in two ways:a. Add a fixed amount to your product prices (you can edit these from the&nbsp;<a href="https://www.shopify.com/admin/products" target="">Products</a>&nbsp;page)b. Add a fixed amount to your&nbsp;<a href="https://help.shopify.com/en/manual/shipping/rates-and-methods/manual-rates" target="">manual rates</a>&nbsp;or a fixed percentage to your&nbsp;<a href="https://help.shopify.com/en/manual/shipping/rates-and-methods/custom-calculated-rates" target="">calculated rates</a>. 1.4.3 Can I add product-specific shipping fees?You can&#39;t add shipping rates for specific products. Instead, you can&nbsp;create an order manually, or add a custom rate from the&nbsp;<a href="https://www.shopify.com/admin/orders" target="">Orders</a>&nbsp;page in your BuckyShop&nbsp;admin. 1.4.4 How do I make my shipping rates more attractive to my customers?You can make your shipping rates more attractive to your customers in three ways:a. <a href="https://help.shopify.com/en/manual/shipping/rates-and-methods/free-shipping" target="">Free shipping</a>—you can offer free shipping on orders over a certain dollar amount to encourage customers to complete their checkout.b. <a href="https://help.shopify.com/en/manual/shipping/rates-and-methods/custom-calculated-rates" target="">Calculated shipping</a>—you can charge exact shipping costs to avoid over-charging customers.c. <a href="https://help.shopify.com/en/manual/shipping/rates-and-methods/manual-rates" target="">Flat rate shipping</a>—you can offer flat rate shipping to domestic customers to encourage checkout completion.

BuckyShop Shipping

All orders will be listed in Transaction section if an order is submitted on your shop. you can click transaction button to see the orders page where shows the order list. There are 3 sections there, &quot;All&quot; &quot;Refund&quot; &quot;Dispute&quot;, you can filter these orders by 3 sections, or you can also use order number to make a precise search. <img src="https://img1.superbuy.com/images/p/2019/07/09/abzw7Ad6DBxc8jxdcmZMfBC8wYSxcJ.png"/> 1.Processing orders There are two situation that you can process orders. (1) You open BuckyShop without connecting BuckyDrop. Once there is an order placed on your shop, you can login in your BuckyShop account and confirm if you have already received this order and please also check if this order status is paid. If the order is paid, you can inform your suppliers to ship the items to your customer and fulfill the order after the tracking code/number generates. (2) You open BuckyShop with connecting BuckyDrop Once there is an order placed on your shop, you can login in your BuckyShop account and confirm if you have already received this order and please also check if this order status is paid. If the order is paid, you can login in to your BuckyDrop account to see if the order information is synchronized, and then click place order, and place delivery order according to your customer&#39;s address after the order stock-in warehouse, at last, fulfill the order after the tracking code/number generates. 2. Order status page You can see the order status page after you click transaction buttonFilter function will help you see payment status and fulfillment status orders in this page or you could search orders by time range. Payment Status: Pending: Orders unpaid but submittedAuthorized: Paypal pending on a completed payment by customer. Partially paid: &nbsp; Paid: Payment completedPartially refunded: Partial of order refunded.Refunded : Order refunded Void: order canceled by customer. Fulfillment status: Un-fulfilled: Your order is not yet fulfilledPartially fulfilled: Partial of your order is fulfilled Fulfilled: Your order fulfillment has completed <img src="https://img1.superbuy.com/images/p/2019/07/09/5nyNSYiksZc3S7Cm6ec82m2HBCj8dY.png"/> 3. Manage your order 3.1 Check and search your order You can enter your BuckyShop order list by clicking order in left navigation in BuckyShop,you can also filter the order by payment status or fulfillment status, you will be able search the order by order number , product title, SPU, SKU, customer email/name, and transaction ID and tracking number. <img src="https://img1.superbuy.com/images/p/2019/08/28/6fiNFb3nSYGYyHzXTsEXXbEpysYc5z.png"/> <img src="https://img1.superbuy.com/images/p/2019/08/28/hzF7j2WJBxCh7BHyQGtDDY6jAtGE77.png"/> <img src="https://img1.superbuy.com/images/p/2019/08/27/WjxRTPTWMeKhSiW8xPbywAGPhP2SGC.png"/> 3.2 Manage your order status When an order is placed and paid on your BuckyShop store, you will be able to click the order to see the details of this order. The order details will contain order note(if have), shipping address, billing address, product information, customer email. Confirm the payment before you click &quot;Mark as paid&quot;. There is also &quot;cancel order&quot; button besides the &quot;Mark as paid&quot;. You could &quot;mark as fulfilled&quot; &nbsp;after the logistics tracking number is generated. &quot;Restock item&quot; will increase the inventory quantity of the products.<img src="https://img1.superbuy.com/images/p/2019/08/28/NsRpmfCfhcbFA5GBwNiwmnSzrzmexb.png"/> <img src="https://img1.superbuy.com/images/p/2019/08/28/8abcapskzJEPZxdjXCpmBizRXJRSBD.png"/> <img src="https://img1.superbuy.com/images/p/2019/08/28/THtt4kSaCb6apFmeMm22zBMkzk8j8S.png"/> 3.3 Export Order record You can export the order record by clicking &quot;Export&quot; button in the right top of the order page.It will lead you to the page of export record, you could choose the record you need to download. <img src="https://img1.superbuy.com/images/p/2019/08/28/bfcwQczpEGf8aCRb4ZMrKmsah48FDB.png"/> <img src="https://img1.superbuy.com/images/p/2019/08/28/RTSjSaiAdjncdRPd7SwpbWZa8PenZZ.png"/> 3.4 Refunding and canceling orders If an order is require to be refunded by customer , you can click &quot;cancel order&quot; and choose the reason of cancellation and after that, the money will be refuned to your customer. please also be aware that All unfulfilled products will be restocked automatically. A canceled order can’t be recovered. <img src="https://img1.superbuy.com/images/p/2019/08/28/2nFiQQmXswEr2HRDQ35SHXNXJJzfKi.png"/>

BuckyShop Orders

1. How to check your customers You can find &quot;customer&quot; section in the left navigation in BuckyShop,you can search them by email , phone number, order number ,tag, and name.Customer info list could be also sorted by Capital letters in sequence, order status , update time. <img src="https://img1.superbuy.com/images/p/2019/08/28/k52axZyRPaM7cGMRbcKzpKks5sdWPm.png"/> 2. How to manage your customers Choose one or more customers there will be a button action you could see, and options to choose.&quot;Delete selected customer&quot; will remove this customer from your customer list&quot;Add tags&quot; will help you easily recognize them&quot;Remove tags&quot; will recover the customer to normal with no description. Click one customer name will direct you to the detailed page with customer information including email contact,address, placed orders and timeline of this customer information movements <img src="https://img1.superbuy.com/images/p/2019/08/28/wsN3iPYwAwX2QjjPWdwHdAYcXpwbt8.png"/>

BuckyShop Customers

Analysis overviewBuckyShop Analysis can provide you with great details about your sales and customers. Analysis can reveal statics of 5 days each time. Analysis of 6 types are available:1.Total salesSum of all orders&#39; total amount (except &#39;&#39;pending&#39;&#39; and &#39;&#39;voided&#39;&#39; orders)Total sales shows a summary of sales within a certain period of time after you filter it by date.It also will allow you compare the current sales to another period of time such as the following picture. You will clearly see the difference of sales between two period <img src="https://img1.superbuy.com/images/p/2019/08/29/G3hbxEJkQYbkWiP7cy6mAfSScbGyD8.png"/> 2.Total ordersTotal number of orders (except &#39;&#39;pending&#39;&#39; and &#39;&#39;voided&#39;&#39; orders)Total orders shows a summary of orders within a certain period of time after you filter it by date.It also will allow you compare the current order number to another period of time such as the following picture. You will clearly see the difference of order between two periods.<img src="https://img1.superbuy.com/images/p/2019/08/29/j3ApYZBdFSpF22RdRKTJjSK2rxjrxe.png"/> 3.Average order valueTotal sales divided by the total number of orders (except &#39;&#39;pending&#39;&#39; and &#39;&#39;voided&#39;&#39; orders)Average order value shows a total sales divided by the total number of orders on average &nbsp;within a certain period of time after you filter it by date.It also will allow you compare the current average order value to another period of time such as the following picture. You will clearly see the difference of average order value between two periods.<img src="https://img1.superbuy.com/images/p/2019/08/29/nkhwwJWMkJnFtpGnYx6sD6JwJwexwQ.png"/>4.Total net paymentSum of all orders&#39; net paymentTotal net payment shows a summary of net payment of all orders within a certain period of time after you filter it by date.It also will allow you compare the current total net payment to another period of time such as the following picture. You will clearly see the difference of net payment between two periods.<img src="https://img1.superbuy.com/images/p/2019/08/29/ZEbpXfmTEDQ3J7TfDbRjBisTjT4TsY.png"/> 5.Returning customer rateThe percentage of customers that have placed more than one order from your store, out of customers that placed an orderReturning customer rate will show the customer who has purchased more than one order or one time from your store,and calculate the repurchase percentage, it also will allow you to compare the current repurchase percentage to another period of time. <img src="https://img1.superbuy.com/images/p/2019/08/29/dkn3MMDmRdjGcE5tHRfwAr7smSJprW.png"/> 6.Top products by unit soldProducts with the most individual units sold.It shows the most popular and hot sale product in a certain of period.<img src="https://img1.superbuy.com/images/p/2019/08/29/FdAsyzcjkYBrCjDPdSWWJ5DGrATCGP.png"/>

BuckyShop Analytics

1.If you have purchased your domain through a third party, you could get the IP through our website and connect your domain to it. After setup, you can access your BuckyShop store via the domain name beginning with http.2.If you still want to access your BuckyShop store via the domain name beginning with&nbsp;https, there are two methods as follows: Method&nbsp;1:&nbsp;Click &quot;Verify Connection and SSL Certificate&quot; directly, and the system will automatically assign you an SSL certificate and complete the connection.<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_c394c1a843e48049850e431e9585ce91/my-images/2021/12/24/16403161359142.png" width="690" height="243"/>Method 2:&nbsp;If you already have an SSL certificate and want to connect your own SSL certificate to BuckyShop store, please contact our customer service and provide your SSL certificate, so we’ll help you complete the relevant configuration. How to get the IP of our website:1.Click &quot;Store settings&quot; in BuckyShop navigation,and choose Domain section,you will see this page,click the &quot;Connect existing domain&quot; and you will be directed to existing page,enter the existing domain into the column,click &quot;next&quot; you will get an IP of our website.2.Connect the existing domain to BuckyShop via the website you apply it.The following are examples for common domain websites.A.Godaddy:www.godaddy.comB.Namecheap:www.namecheap.com<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_1372a76a1d779000a87b6d0fd983bffd/my-images/2020/09/22/0.png"/><img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_1372a76a1d779000a87b6d0fd983bffd/my-images/2020/09/22/1.png"/><img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_c394c1a843e48049850e431e9585ce91/my-images/2021/12/24/16403161435694.png" width="692" height="293"/>then you need to edit the following DNS settings:- Your CNAME should point to BuckyShop&#39;s IP address,which is&nbsp;an1.mybuckyshop.com<span style="font-family: &quot;Helvetica Neue&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft Yahei&quot;, &quot;Lantinghei SC&quot;, &quot;Hiragino Sans GB&quot;, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);">&nbsp;1.Log in to the account you have with your domain provider.2.Find your DNS settings. Look for your domain management area,DNS configuration,or similar.3.Edit your CNAME to point to BuckyShop&#39;s IP addressThe domain settings panel might feature drop-downs or editable fields,or you might have to check boxes or edit a table. You need to:- enter to CNAME- enter BuckyShop&#39;s IP address&nbsp;an1.mybuckyshop.com<span style="font-family: &quot;Helvetica Neue&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft Yahei&quot;, &quot;Lantinghei SC&quot;, &quot;Hiragino Sans GB&quot;, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);">&nbsp;&nbsp;as the destination for the&nbsp;CNAME.4.Save the CNAME (click Save,Save Zone File,Add Record,or similar).5.Now If you have already completed the above steps,you can connect your domain with Buckydrop.Here is the setup guide of Godaddy for your reference.(Godaddy is the third party domain name service provider):Step1:<img src="https://img1.superbuy.com/images/p/2019/09/20/HJJiXRYxW7AWsKa6kj5yAbzwZRrrGG.png"/>Step2:<img src="https://img1.superbuy.com/images/p/2019/09/20/7ypmEnmG6QXs6ijKRSbH8QGRfPWhCZ.png"/>Step3:<img src="https://img1.superbuy.com/images/p/2019/09/20/m58NaMKQafSdQ8cSHAHZfZcemmZYCK.png"/>Step4:<img src="https://img1.superbuy.com/images/p/2019/09/20/emZD4Hw4BiiJBkxjFmsRZnPMNCrhEw.png"/> Step5:<img src="https://img1.superbuy.com/images/p/2019/09/20/bjdacjp6w6hfJFtpzabQKpZR4neNHi.png"/>Steps for connection to existing domain for Namecheap:Step1.Login your namecheap account, click the domain you want to bond and manage.<img src="https://img1.superbuy.com/images/p/2019/09/24/mZA53k33cyTRNFjmNTXS75Frkdf3yM.png"/>Step 2.Set the configuration of the corresponding domain.Step 3.After you complete the step 2,just wait for about 5 minutes,your domain will be connected and modified to be the existing one.<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_d86b95447326071105228eecee16b7c6/my-images/2021/03/22/1616401032636G.png"/>

Set up Your Existing Domain to Connect to BuckyShop

About BuckyShop

How to use BuckyDrop if you are a cross-border e-seller with no store connected?&nbsp;1. Create OrderWhen the consumer places an order, you can manually create the order on BuckyDrop, and save it after selecting the product and entering the shipping address.Note: If you want to add forwarding products to the order, you can add and save the products on the Saved Products page before creating the order.<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292744057241.png"/> <img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292744322962.png"/> &nbsp; 2. Submit OrderHow to submit order: Go to the Manual Order page -&gt; Select the order you want to submit -&gt; Select the services needed (e.g. Product Inspection, Product Photos, etc.).The system will decide whether BuckyDrop will purchase and ship the products to the warehouse for you, or you will ship the products to the warehouse by yourself, depending on the type of your order (shopping agent order / forwarding order).<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292744678573.png"/> 3. Submit ParcelAfter the products are stored in the warehouse, you can select the packaging material or other packaging services before submitting the parcel. Note: a maximum of 3 logistics lines can be selected.After the warehouse staff completes the packing and confirms the actual volume and weight of the parcel, the system will confirm the final logistics line according to the priority you have selected, and then automatically deduct the freight.<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292744983424.png"/> &nbsp; 4. Kindly ReminderYou can pre-select the default services for each order and parcel in the Service Market, so as to avoid selecting the same service every time you place an order.<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292745365865.png"/>

Cross-border e-sellers in no need of store connection

1.Click saved list, find the order you want to put into purchase list. <img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292761582451.png"/> 2.Click &quot;add to purchase list&quot;, you will be able to see the item in your purchase list.<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292761773912.png"/> 3.Click “place order”&nbsp;in this page, then the purchase order is created and waiting for processing.

How to place purchase order in BuckyDrop?

1.You can add items to your purchase list from “Saved products”&nbsp;and place purchase order. <img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_0dd755e9e949f7d6cefc3dc468d1f0c8/my-images/2020/07/27/6.png"/> 2.After the order status becomes “Stored”, you can push this item to your shop. Inventory section will show you the inventory status. <img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_0dd755e9e949f7d6cefc3dc468d1f0c8/my-images/2020/07/27/6-0.png"/> <img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_0dd755e9e949f7d6cefc3dc468d1f0c8/my-images/2020/07/27/6-1.png"/> &nbsp; 3.Once the customer place an order in your store. you will be able to see the order in the section “Fulfillment for my store”-”Awaiting delivery”,then you submit the delivery order for your customer. <img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_0dd755e9e949f7d6cefc3dc468d1f0c8/my-images/2020/07/27/6-2.png"/> <img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_0dd755e9e949f7d6cefc3dc468d1f0c8/my-images/2020/07/27/6-3.png"/>

How to place inventory order in BuckyDrop?

Possible order status: &nbsp;&quot;Processing&quot;, &quot;Awaiting Delivery&quot;, &quot;Packing&amp;Dispatched&quot;. <img src="https://img1.superbuy.com/images/p/2019/06/22/HBCMKSRQXjPsCTfa334ZXncJp5QdW2.png"/> My orders: This section is an order list including all your order under your current store. Processing: BuckyDrop is currently purchasing the product for your order. Awaiting Delivery: The product has been stocked-in the BuckyDrop warehouse, you can now submit the parcel and ship the product. Packing&amp;Dispatched: The parcel has been shipped.

What are the order status？

1. You can find the “+ Create manual order”&nbsp;in ”Orders from my store”&nbsp;section. <img src="https://img1.superbuy.com/images/p/2019/06/22/ayWc7MdCJFaJZahSi3Xn75XE7j2YHi.png"/> 2. Click “+ Create manual order”&nbsp;you will see a frame popping up and requiring you to add product by URL. <img src="https://img1.superbuy.com/images/p/2019/06/22/EsKCWzZYTcmejztTMnTBAwZdCjC5Ji.png"/> 3. After you paste the URL you click the blue searching button, and it will show the product’s variants you can choose the necessary variants and then add to order. <img src="https://img1.superbuy.com/images/p/2019/06/22/cEQ4SS8KD8msiDRn2zmhwahkTRDsfN.png"/> 4.Fill in the address you need to ship and save the order ,you will see the created manual order. <img src="https://img1.superbuy.com/images/p/2019/06/22/sMrb3fZKzd2AJTnQFK2SQpytFTJyCR.png"/> <img src="https://img1.superbuy.com/images/p/2019/06/22/amnkZMJnBQJizWisBSEMR7iKwjGSYN.png"/>

How to create a manual order?

1.Find the order in your order list and click &quot;Cancel Order&quot; beside the order number. <img src="https://img1.superbuy.com/images/p/2019/06/22/5fDy3AcRQpSCPQH7ADZkiH6KtXZbp3.png"/> 2.Select the products you want to cancel and click &quot;Confirm&quot; so that we can process the order cancellation request within 24 hours for you. <img src="https://img1.superbuy.com/images/p/2019/06/22/djF3N554af2H4w4THRaECpPWFMrrzP.png"/> 3.You can view the order details by clicking the order number. If the order status says &quot;Closed&quot;, it means your order has been canceled and the cost will be refunded to your account balance. <img src="https://img1.superbuy.com/images/p/2019/06/22/waMtGZyhy3XeEjiHCYKwckF4wwMcEf.png"/>

How to cancel order?

1. Find your purchase order in your Purchase orders list, choose “Stored”&nbsp;bar and you will see &nbsp;“View photos”&nbsp;in order <img src="https://img1.superbuy.com/images/p/2019/06/22/bFAc6aRrwDmZ5diHCajMPbnciw8piW.png"/> 2. Clicking “View photos”&nbsp;will show you the inspection pictures of the products. <img src="https://img1.superbuy.com/images/p/2019/06/22/Wt2F6sf7ZyaSTcYtaCAPHwfE8efbzW.png"/>

How to check inspection pictures of purchase order?

You can also view the content via online documentation:<a href="https://drive.google.com/file/d/1BIQ3pzZka98Lt7IDzaBvu8Pp3lNQDlP5/view?usp=sharing" style="margin: 0px; padding: 0px; overflow-wrap: break-word; color: rgb(51, 102, 153); font-family: &quot;Microsoft Yahei&quot;, Tahoma, Simsun; white-space: normal; background-color: rgb(255, 255, 255);">https://drive.google.com/file/d/1BIQ3pzZka98Lt7IDzaBvu8Pp3lNQDlP5/view?usp=sharing</a> <img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_1372a76a1d779000a87b6d0fd983bffd/my-images/2020/12/14/16079336359411.png"/> <img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_1372a76a1d779000a87b6d0fd983bffd/my-images/2020/12/14/16079338578302.png"/>

How to confirm aftersales issue of purchase orders?

1.Buckydrop Product Return/Exchange PolicyIf you do not want to complete the transaction due to subjective reasons, Buckydrop might reject your product return/exchange request.You can request the return/exchange service if the seller of the store agrees to the return/exchange of the product. The product must be eligible for the &quot;5-day Return/Exchange Service&quot; (view the &quot;5-day Return/Exchange Service Eligibility&quot; below).1.1 How to request the return/exchange serviceWhen the order status is &quot;In Warehouse&quot;, you can request the return/exchange service within the eligible period (5 days or 120 hours after the order status is updated to &quot;In Warehouse&quot;). Requests submitted after the eligible period will not be accepted.1.2 Cost of the return/exchange service.Product Return cost = Cost of shipping the product back to the seller + The cost that was covered by the free shipping service.Product Exchange cost = Cost of shipping the product back to the seller + Cost of the seller shipping the exchanged product to us.Note: If the shipping is free when the product is shipped to us the first time, you need to pay for the cost that was covered by the free shipping service when you request the return/exchange service. 2. Attention:2.1. The refund from the return/exchange request is based on the actual price you paid for the product.2.2. You can only request the return/exchange service when the seller agrees to return/exchange the product.2.3. If there is not enough balance left in your account to pay for the shipping cost when requesting the return/exchange, the request will be ignored by the system automatically.2.4. We will determine if you can return/exchange the product purchased from a third-party platform (Such as JD mall, Amazon, DangDang) based on the actual situation. Buckydrop reserves the right of final interpretation.3. Regulations for the 5-day return/exchange service (products that are &quot;Eligible&quot; and &quot;Not Eligible&quot;:<div class="media-wrap image-wrap float-left" style="float:left;"><img src="https://img1.superbuy.com/images/p/2019/06/22/7yDGbSTfnkGHGssmkDYaeJhPkbRaRM.png"/></div>

How to request the return/exchange service of purchase orders?

When the order status is updated to &quot;Awaiting delivery&quot;, it means that you can now submit the parcel. Just follow the notifications on the &quot;place delivery order&quot;&nbsp;page and submit the parcel. You can select a shipping route based on the shipping address when submitting the parcel. You can also select the parcel value added services provided by BuckyDrop and purchase&nbsp;parcel insurance&nbsp;at this step. <img src="https://img1.superbuy.com/images/p/2019/06/22/4wZ25T3nJsrYRtcMzd6nMAiKz6Bdn3.png"/>

How to fulfill orders for my store?

You can also view the content via online documentation:&nbsp;<a href="https://drive.google.com/file/d/1_I1sQmtQ8l7O6zm4D8exd77mgebWqDSq/view?usp=sharing" style="margin: 0px; padding: 0px; overflow-wrap: break-word; color: rgb(51, 102, 153); font-family: &quot;Microsoft Yahei&quot;, Tahoma, Simsun; white-space: normal; background-color: rgb(255, 255, 255);">https://drive.google.com/file/d/1_I1sQmtQ8l7O6zm4D8exd77mgebWqDSq/view?usp=sharing</a><img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_1372a76a1d779000a87b6d0fd983bffd/my-images/2020/12/14/16079341222249.png"/>

What is the after-Sales services standard of orders in BuckyDrop？

You need to fill in certain template before bulk importing orders. The fill-in instructions are as follows: 1. To ensure the generated order info is correct, you need to fill in the template and import it per requirements. If not, it will lead to incorrect order info or shipping info, and the relevant losses arising therefrom will be borne by you. 2. The latest template version is v1.0.0. Please make sure the template you are importing is correct. 3. You can import only 1 template per time. If you have more orders, please split them into multiple templates before importing. 4. All fields in the template are required (except those specifically marked as optional). 5. The &quot;Order Number&quot; entered in the template is the unique identifier to track your order. Products with the same order number will be put under the same order. Please use the same shipping info for the same order number. If not, the order will be automatically generated using the shipping info displayed in the first line under the same order number. 6. Please enter &quot;Country&quot; and &quot;Item Category&quot; carefully according to BuckyDrop requirements, otherwise the imported order will be invalid. 7. Product Type:① If you want BuckyDrop to purchase for you, please select &quot;Shopping Agent&quot; and enter the product link, otherwise BuckyDrop won’t know the source of the product, and the imported order will be invalid.② If you will purchase by yourself, and then send the products to BuckyDrop warehouse to get them forwarded by BuckyDrop, please select &quot;Forwarding&quot; and pay close attention to the order status after submitting the order.&nbsp;&nbsp;When the order is under &quot;Purchased&quot; status, please send your purchased products to the warehouse ASAP (see the warehouse address below), and enter the tracking number of the corresponding order in the system, so that our warehouse staff will sign the parcel successfully. warehouse address: Huizhou WarehouseRecipient：Weijun&nbsp;HuangAddress：4F,3#,Changfang Industrial Park, East Xingyun Rd. No.1, 516006Province/City：GUANGDONG, HuiZhou, HuiCheng DistrictCellphone：13352789806Telephone：0752-3312969 8.Pricing Settings for Batch Imported Products：1. When batch importing products from a purchasing order: (1) Payment: The amount of product total and freight you entered in the import template. (2) Declared Value: The amount of product total and freight you entered in the import template.2. When batch importing products from a forwarding order: (1) Payment: Not required (2) Declared Value: The amount of product total and freight you entered in the import template.

Must-Know for Bulk Import Orders

Orders

BuckyDrop Privacy Policy

Below is a list of definitions and samples of product defects for your reference. Our warehouse will deal with your products as per settings of defect severity. Please check your settings via [Settings] -&gt; [Automatic Return &amp; Exchange].<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_d86b95447326071105228eecee16b7c6/my-images/2021/01/29/16119147491231.png"/> <img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_d86b95447326071105228eecee16b7c6/my-images/2021/01/29/16119147880622.png"/> <img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_d86b95447326071105228eecee16b7c6/my-images/2021/01/29/16119148210663.png"/> <img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_d86b95447326071105228eecee16b7c6/my-images/2021/01/29/16119148418974.png"/>

Definition of Defects

You can select “Purchase service confirmation” when submitting the order and set up the price increase ratio (1%-100%). If the product price is still within the range after the increase, the system will deduct the extra cost from your account balance directly. If the product price exceeds the acceptable range, we will cancel the order for you.

What if the price of the product increased?

You can purchase a batch of products and store them in BuckyDrop&#39;s warehouse through &quot;add to purchase list&quot;, also, just notify us after your clients place the orders, we will ship the products for you. Procedure:1. Find the products using &quot;Search Products&quot; click “+Saved products”&nbsp;button in product description page. <img src="https://img1.superbuy.com/images/p/2019/06/22/wMfrTRfHfcNwzi4Rps86kyJPAKz62z.png"/> 2. Click the &quot;Add to Purchase List&quot;&nbsp;after you find the item in “Saved products”. <img src="https://img1.superbuy.com/images/p/2019/06/22/HEphfeYznbKs3TNGmyFyWftwtFPbRt.png"/> 3. Edit the purchase information on the &quot;Purchase List&quot; page and click “Place Order”. BuckyDrop will process the purchase order and complete the warehouse stock-in procedure after the order is created. <img src="https://img1.superbuy.com/images/p/2019/06/22/KZAbWHRi67PsfXcRAFJsideB5HZYsj.png"/>

How to add inventory products?

Not all types of products can be imported to your store. Please read the List of Articles that Is Prohibited from Importation and Exportation by the Republic of China, the logistics lines restrictions, and the sensitive products regulations before importing your products. Detailed laws and regulations:Articles that are prohibited from importation and exportation by the Republic of ChinaThe products purchased from China must be consistent with the Law of China and the products must not be restricted for importation. Here are the related laws and regulations:The List of Articles that Is Prohibited from Importation and Exportation by the Republic of China and the List of Articles that Is Restricted from Importation and Exportation by the Republic of Chinawere implemented on March 1, 1993. The Announcement of Prohibited and Restricted Articles for Importation and Exportation by the General Admission of Customs that was published on November 1, 1987, is no longer valid.List of articles that is prohibited from importation and exportation by the Republic of China &nbsp; &nbsp;I. Articles Prohibited from Importation &nbsp; 1) Arms, imitation arms, ammunition and explosives of all kinds. &nbsp; 2) Counterfeit currencies and counterfeit negotiable securities. &nbsp; 3) Printed matter, films, photographs, gramophone records, cinematographic films, loaded recording tapes and videotapes, compact discs (video and audio), storage media for computers and other articles which are detrimental to the political, economic, cultural and moral interests of China. &nbsp; 4) Deadly poison of all kinds. &nbsp; 5) Opium, morphine, heroin, marihuana and other addictive drugs and psychotropic substances. &nbsp; 6) Fruits, solanaceae vegetables, live animals (except dogs and cats as pets), animal products, pathogenic micro-organisms of animals and plants, pests and other harmful organisms, animal carcasses, soil, genetically modified organisms, relevant animals and plants, their products and other objects subject to quarantine from countries or regions with prevalent epidemic animal or plant diseases. &nbsp; 7) Foodstuff, medicine and other articles coming from epidemic-stricken area or harmful to man and livestock or those which might spread disease. &nbsp; &nbsp;II.Articles Prohibited from Exportation &nbsp; 1) All articles enumerated as articles prohibited from Importation. &nbsp; 2) Manuscripts, printed matter, films, photographs, gramophone records, cinematographic films, loaded recording tapes and videotapes, compact discs (video and audio), storage media for computers and other articles which involve state secrets. &nbsp; 3) Valuable cultural relics and other relics prohibited from Exportation. &nbsp; 4) Endangered and precious rare animals and plants (including their specimens), their seeds and reproducing materials.List of articles that is restricted from importation and exportation by the Republic of China &nbsp; &nbsp; I.Articles Restricted from Importation &nbsp; 1) Radio transceivers or encrypted radio transceivers. &nbsp; 2) Cigarettes and liquors. &nbsp; 3) Endangered and rare animals and plants (including their specimens), their seeds and reproducing materials. &nbsp; 4) Chinese currency. &nbsp; 5) Other articles that are prohibited from importation by the customs. &nbsp; &nbsp;II.Articles Restricted from Exportation &nbsp; 1) Gold, silver, and any precious metals or related products. &nbsp; 2) Chinese currency. &nbsp; 3) Foreign currencies and their negotiable securities. &nbsp; 4) Radio transceivers or encrypted radio transceivers. &nbsp; 5) Rare traditional Chinese medicinal materials. &nbsp; 6) Common cultural relics. &nbsp; 7) Other articles that are restricted from exportation by the customs.Friendly Reminder: We are not aware of all the detailed requirements for the products from the customs of different countries. Our shipping suggestions are based on our experience with the normal logistics services and we are not responsible if your product is confiscated by the customs of the destination country.

Not all types of products can be imported to your store. Please read the List of Articles that Is Prohibited from Importation and Exportation by the Republic of China.

Can I import all types of products to my store?

As a one of the most all-around global dropshipping companies,Buckydrop supports a variety of Chinese e-commerce websites such like Taobao, Tmall, JD, 1688, VIP, JHS, Amazon China, YHD, etc. You can easily imports items from the platforms above to your stores through buckydrop.

Which websites does BuckyDrop support？

Buckdrop supports the product searching feature of Taobao, Tmall, and 1688. There are two ways you can use to find the products you want.Option 1: You need to enter the keyword (such as &quot;Shoes&quot;) in the search bar and click the &quot;Search&quot; button. You will be redirected to a products list with the filter option and you can select the product you want.<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292772771061.png"/> <img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292773000442.png"/> Option 2: You can copy and paste the product URL into the search bar and click the &quot;Search&quot; button. You will be redirected to the product page and you will be able to&nbsp;add the product&nbsp;to “Saved products”&nbsp;section&nbsp;<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292773269913.png"/> <img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292773508714.png"/>

How to import products from websites（1688/taobao/JD/Tmall）

You can set the price using the following method: Before you import your products to your store please make sure that you have click the &quot;auto updating&quot; function in settings. When you edit the product information, three columns with price information will appear, just like in the picture below. The first column displays the cost of the product, the second column shows the price you want to set, and the third column indicates the actual retail price. The product price you set and the retail price will be synchronized with your Shopify.<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292785151181.png"/> <img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292785390652.png"/>

How to set up and manage price of products?

1.You can set up the product updating rules in the “setting”section in the bottom of left navigation. 2.Click setting and you will be able to see product updating rules. You can set up different actions when the product source is unavailable or variants disappears based on your needs. It also can synchronize source product inventory. 3.You can also set up the price when the original product price is changed by the rules as the below picture shows, after you complete the setting, click save to complete your changes in this page. 4. Please be aware that you need to turn on auto updating function ,make sure the product source is connected and variants mapping setting is complete in the section of &quot;products in my store&quot; first before you set automatically update rules in setting page <img src="https://img1.superbuy.com/images/p/2019/09/25/yXrpJetJ4zGyrFex5W3DGiwkN4yWn2.png"/> <img src="https://img1.superbuy.com/images/p/2019/06/23/YXXN84sB5zhYj2hhki7xsTK5RNJQhG.png"/> 4.More settings contains Inventory warning, which will lets you know the stock quantity in time, when the stock reaches the warning quantity, the system will send you email to remind you. <img src="https://img1.superbuy.com/images/p/2019/06/23/cAhxpmRWcJwr8fmPpc7TKrQRaFPeZ6.png"/>

How to set up the Product-Updating rules?

You need to search products first in searching engine and choose the item you want to import, then click “+saved products”&nbsp;,you will see the products in “Saved products ”section, and also you could edit it before importing to your store, after editing the product, you can save and push the product to your store. <img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292789374771.png"/> <img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292789664932.png"/>

How to add and edit products from BuckyDrop to my stores?

Logistics Lines and Product Restrictions.

In this article ● How to translate Chinese product information to English? ● Can I modify the imported product information? ● How do I set the price of a product? ● What is &quot;Compare At Price&quot; ? ● What is &quot;Set New Value&quot; ? ● What is &quot;Variants&quot;? ● Can I re-edit my product? 1.How to translate Chinese product information to English？The product information of the product you find using Buckydrop is usually displayed in Chinese. You can go to the &quot;Action&quot; when editing the product page and translate the information into English. Simply select &quot;Translate into English&quot; and the product page will be refreshed. You will be able to see the translated information on the refreshed page. Modify the other information of the product if you find it necessary and push the product to your store. <img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292805301671.png"/>&nbsp; Please note that the number of product service — free auto-translation (Chinese to English) — is limited. The higher your level is, the more auto-translation you can use. 2. Can I modify the imported product information? Yes, you can select the product you want to modify from &quot;Products – My Products&quot; after importing the product and click the &quot;Open in Shopify&quot; button.You can then modify the product information in the Shopify product detail page. 3. How do I set the price of a product? You can set the price using the following method:When you import the product information, three columns with price information will appear, just like in the picture below. The first column displays the cost of the product, the second column shows the price you want to set, and the third column indicates the actual retail price. The product price you set and the retail price will be synchronized with your Shopify. 4. What is &quot;Compare At Price&quot;?&quot;Compare At Price&quot; is a marketing strategy. Usually, sellers will show the selling price along with an alternative price so the customers will be able to see the difference. Customers are more likely to purchase the product when the selling price is more attractive than the alternative price.<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292806729602.png"/> 5. What is set a new value? &quot;Set new value&quot; is a function that will help you modify the prices of the products in batches. First, you need to learn more about the cost of dropshipping a product from China and price your product at 50% to 100% of your cost. Also, you can learn more about the local market through the popular websites like Amazon, eBay, Aliexpress, etc.6. What is &quot;variants&quot;? &quot;Variants&quot; is a set of information for the product and it is the same as SKU, which is the smallest unit for the product.&quot;Variants&quot; is used for the property of a product, such as the specification, the size, the price, the inventory, etc.7. Can I re-edit my product? You can re-edit the product information in the backend of Shopify if you are selling the product through Shopify. For BuckyShop, you could only re-edit the product information through the value-added service of BuckyShop.

How to edit the product information?

The product information of the product you find using Buckydrop is usually displayed in Chinese. You can go to the &quot;Action&quot; when editing the product page and translate the information into English. Simply select &quot;Translate into English&quot; and the product page will be refreshed. You will be able to see the translated information on the refreshed page. Modify other information of the product if necessary and push the product to your store.<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292809036641.png"/>

How to translate products?

If you need to delete a product in your store, you can go to &quot;Products in my store&quot; section and you will see the &nbsp;product list that has already imported to your store, choose the one you want to delete if you do not need this item anymore <img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/1629281076813品.png"/>

How to delete products

You can click “Inventory”&nbsp;section in “Purchases”&nbsp;on the left navigation and you will see “search”&nbsp;and “clear”&nbsp;bars in this page, it also allows you to search the products by platform(source from), type,title ,and inventory range . Clear button will help you clear the current searching result for you in order to start the new search.<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/19/16293551301431.png"/> “View Inventory Detail”&nbsp;will show the <a href="https://www.buckydrop.com/en/admin/warehouse/javascript:void(0)" target="">Stock-in/Stock-out record for the purchase</a>&nbsp;and the <a href="https://www.buckydrop.com/en/admin/warehouse/javascript:void(0)" target="">Stock-in/Stock-out record</a>. The “original product link”&nbsp;will be also on the top right part in this page.<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/19/16293551650232.png"/> <img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/19/16293555361883.png"/> “Add to purchase list”&nbsp;will add this product into the purchase list and you could place purchase order in purchase list if this products inventory is low or out of stock.<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/19/16293551892783.png"/>

How to manage inventory product list?

If the 30-day free storage period expires and you want to submit the parcel, the system will automatically calculate the number and amount of the storage space to be purchased based on the storage space of your product. The storage period after 30 days will be charged per day, and a discount will be offered based on the days you purchase (it only applies for an one-time purchase of multiple days; less than 0.02 m³will be charged as 0.02 m³). For details, please contact the Account Manager.

What will happen to my products 30 days after the warehouse stock-in?

The included basic quality inspection service is good for a single product. We have a standard quality inspection procedure for your product and we will display three photos of the product. If you have any question regarding the product after checking the photos, please contact us. The customized quality inspection service will fit a bulk buyer, normally a bulk buyer will have several request of insepcting products, basic quality inspection can only check if the products are intact, but the customized quiality inspection service will meet the demands of various bulk buyers.

Difference between the free quality inspection service and the customized quality inspection service?

Must-knows for Bucky SelectLeveraging 8 years of purchasing expertise, Bucky Select has entered into long-term partnerships with various Chinese manufacturers and brand owners as&nbsp;Tier One Supplier, so as to provide global customers with easier access to high-quality and affordable Chinese products from trusted channels. With Bucky Select, shopping from China is just a breeze.Advantages1.&nbsp;Top Quality &amp; Bottom Prices8 years of purchasing expertise to offer you the most favorable prices &nbsp;2.&nbsp;Huge Selection &amp; Big Customer BaseWide variety of products to help you shop whatever and wherever3.&nbsp;Tier One Supplier &amp; Brand PartnerLong-term partnership with various Chinese brand owners to explore new trends4.&nbsp;End-to-End Quality ControlInspect&nbsp;manufacturers&nbsp;and brand owners to ensure top quality&nbsp; Product CategoriesVarious product categories to grow your customer base with ease! Product Categories: Clothing &amp; Underwear, Mom &amp; Baby, Shoes, Bags, Jewelries &amp; Accessories, Mobilephones &amp; Digital, Medicine &amp; Healthcare, Home Life, Home &amp; Office, Makeup &amp; Personal Care, Outdoors &amp; Sports, Automobile Supplies, and More! Return &amp; Exchange Policy<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_1372a76a1d779000a87b6d0fd983bffd/my-images/2020/12/14/16079349367343.png"/>

Bucky Select and Return & Exchange Policy

Transfer Wise 1.Remittance should be made in the same currency, e.g. USD account only accepts remittance in USD, not in GBP;&nbsp;2.Under normal circumstances, no handling fee will be charged for remittance (subject to the policy of the remitting bank);&nbsp;3.Generally, we will receive the money within 2-5 working days after your remittance; in some cases, you may need to provide relevant information for verification; Remittance through A Bank outside China1.Buckydrop do not accept RMB transfer from overseas. Banks usually settle a money order within 1-2 working days;2.Users need to bear the handling fees of international transfer charged by banks (including the remitting, intermediary, and beneficiary banks; the beneficiary bank；charges HKD 65/transaction). Buckydrop charges no service fee and will top up for you according to the actual amount we receive. Please pay attention to website messages. Remittance through A Bank in China1.Buckydrop only accept RMB transfer from China Bank. Banks usually settle a money order within 1-2 working days;&nbsp;2.Users need to bear the handling fees of international transfer charged by banks. Buckydrop charges no service fee and will top up for you according to the actual amount we receive. Please pay attention to website messages. <p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 14px; line-height: 1.5; font-family: &quot;PingFang SC&quot;, &quot;microsoft yahei&quot;, STHeitiSC-Light, simsun, sans-serif; white-space: normal; background-color: rgb(255, 255, 255);">Please notify us in time after remitting the money.You need to submit following information.<p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 14px; line-height: 1.5; font-family: &quot;PingFang SC&quot;, &quot;microsoft yahei&quot;, STHeitiSC-Light, simsun, sans-serif; white-space: normal; background-color: rgb(255, 255, 255);"><img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/19/1629355035804账.png"/> <p style="margin-top: 0px; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 14px; line-height: 1.5; font-family: &quot;PingFang SC&quot;, &quot;microsoft yahei&quot;, STHeitiSC-Light, simsun, sans-serif; white-space: normal; padding: 0px; background-color: rgb(255, 255, 255);">Generally, we will receive the money within 2-5 working days after your remittance; in some cases, you may need to provide relevant information for verification;<p style="margin-top: 0px; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 14px; line-height: 1.5; font-family: &quot;PingFang SC&quot;, &quot;microsoft yahei&quot;, STHeitiSC-Light, simsun, sans-serif; white-space: normal; padding: 0px; background-color: rgb(255, 255, 255);"><p style="margin-top: 0px; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 14px; line-height: 1.5; font-family: &quot;PingFang SC&quot;, &quot;microsoft yahei&quot;, STHeitiSC-Light, simsun, sans-serif; white-space: normal; padding: 0px; background-color: rgb(255, 255, 255);"> <p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 14px; line-height: 1.5; font-family: &quot;PingFang SC&quot;, &quot;microsoft yahei&quot;, STHeitiSC-Light, simsun, sans-serif; white-space: normal; background-color: rgb(255, 255, 255);">

About Bank Transfer

1. What is Dropshipping? Dropshipping is a supply chain management method: the retailer does not keep goods in stock but instead transfers customer order and shipment details to the manufacturer or another retailer or a wholesaler, who then ships the goods directly to the customer. 2. How to use Dropshipping? You can activate Dropshipping (via the dropshipping company like BuckyDrop) using the following procedure with the traditional business model or the e-commerce model:(1) First, you need to open and promote your store so that the buyers can learn more about your business scope before they place the orders. (2) Establish partnership with a wholesaler and a supplier that fit your requirements. (3) Forward the requests you accepted from the clients to the wholesaler and the supplier. The wholesaler will provide you with the product you need and the supplier will help you transport the products. (4) Send the logistics information to your clients and provide them with quality after-sales. Establish a good reputation for your brand.

Dropshipping is an order fulfilment model that absolves business startups from financially challenging and laborious obligation of inventory management. 

How Dropshipping with BuckyDrop Works?

<h2 style="text-align:start;">In this article</h2> ● Found a quality issue after unpacking the parcel ● Found a quality issue after using the product for a while 1. Found a quality issue after unpacking the parcel: （1） If you inspected the parcel in front of the courier, please leave a note on the delivery receipt before signing or refusing the parcel. （2）Please keep the packaging (including the tape) if you did not inspect the parcel in front of the courier and found out that part of the product is missing or the product is damaged later. Also, you need to report the situation to your local post office within two days (follow the date and time on the tracking information provided by the logistics provider) after signing the parcel. Show the post office your order detail, parcel, and the photo of the actual product before contacting our online customer service team, we will help you request the compensation. If the product is damaged due to the transportation, please check the Buckydrop Logistics Compensation Standards for help. 2. Found a quality issue after using the product for a while: If the product is still covered by the warranty and you still have the proof of purchase along with the warranty card, you can authorize Buckydrop to contact the Chinese seller, and we will help you return/exchange the product. （1） Different retailers and manufacturers have their own ways of dealing with the products’ quality issues (check the policies listed on the warranty cards for details). Buckydrop cannot promise you that all your requirement will be fulfilled by the retailers or manufacturers, but we will try our best to make you satisfied. （2） Buckydrop will help you request the return/exchange service, however, you need to pay for the shipping cost occurred during the procedure by yourself. Buckydrop reserves the right of refusing to provide the service if the product is not qualified for the warranty. Please describe your question in detail, also, you need to provide the pictures of the received parcel and product when contacting the online customer service team. We will not return/exchange the product under following circumstances: &nbsp;1. Products with missing parts, changed appearances, or products that are swapped. &nbsp;2. Products that are already unpacked/used, such as software packages, CDs, DVDs, and cassettes. &nbsp;3. Products without the original proof of purchase. &nbsp;4. If there is a problem with the product (missing products, damaged products, products with quality issues, etc.), please contact the customer service team within 72 hours after signing the package. We will not be able to help you if the time limit is exceeded.

What you can do when your products or parcels have quality issues.

About Quality Issue ​

Other FAQs

Go to &quot;Balance&quot; and you will find the details on your current account balance, frozen account balance, and the detailed transaction information.<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/19/1629355783625？.png"/>

How to check my balance details?

<a href target="">In this article</a>● What messages will I receive if there are changes to my order?● What notification will I receive if the inventory of the product I selected changes? How will the changes affect me?1. What messages will I receive if there are changes to my order?Sourcing: We will contact you if a product is out of stock or if the price of the product increases. If the price increase is acceptable to you, we will complete the sourcing procedure. Quality Inspection: If there is a defective product, we will contact you regarding the warehouse stock-in or the return/exchange service. If there are more products delivered than expected, we will contact you. Warehouse Stock-in: We will ask you to submit the parcel after a product arrives at the BuckyDrop warehouse.2. What notification will I receive if the inventory of the product I selected changes? How will the changes affect me?If you enabled the auto-updating function, the system will update the inventory of your store automatically. If a product is out of stock, you will not be able to sell the product.

BuckyDrop Notification and Message

You can set up the currency and exchange rate in the “settings”&nbsp;section. Click settings and you will be able to see the setting page, it allows you to set the currency and the exchange rate, click save button to complete your changes in this page.<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/19/1629356000323？.png"/>

How to set up the currency and exchange rate?

You can log in buckydrop account and click the right top part in your account name, you will be able to see the profile page, you can edit your name, country, and phone number. After you complete the editing, click save button to complete the process.<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/19/1629356441355？.png"/>

How to edit my profile information?

You need to pay the fees incurred using Buckydrop with your account balance. Please make sure that you have sufficient account balance left before using the services of Buckydrop so that we can purchase and ship the product for you. Follow the procedures below to complete the top-up process. 1.&nbsp;Go to &quot;Balance&quot; and click the &quot;Top Up&quot; button.<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/19/16293569534961.png"/> 2. Enter or choose the top up amount and click the &quot;Top Up Now&quot; button. <img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/19/16293569848432.png"/> 3. You can view the current exchange rate and the transaction fee. The actual amount will be added to your account on top of the page. The following payment methods are available: Paypal, International Credit Cards, Visa, Mastercard, Giropay, MyBank, Ideal, and POLi&nbsp;,Alipay and Wechat&nbsp;(Only CNY available and you need to bind a Chinese bank account) Fill in the required personal information after a payment method is selected and complete the payment.<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/19/16293570141123.png"/>

How to top up to your BuckyDrop account？

Unsettled balance is the balance frozen by BuckyShop. If a customer purchases a product from your BuckyShop store, the unsettled balance will be used to order the purchased product. To protect your balance, the unsettled balance will be frozen for 30 days and the balance will be deposited into the settled balance automatically 30 days later. Also, you can still place orders or submit parcels in BuckyDrop using the unsettled balance.

What is the unsettled balance?

Your level will be updated the next month after you meet the requirement and you will be able to enjoy the new discount, however, you will not level up even if you meet the requirement during the current month.

Will I get the new discount right after I level up BuckyDrop Plan?

Your registered email can not be changed once it is registered. If you want to recover your password, just click &quot;Forgot my password&quot;. on the login page. Just enter your email address and you will receive a link. Click the link and you will be able to reset your password. <img src="https://img1.superbuy.com/images/p/2019/06/23/TzGxAzQfKGKpKWe5MCiYRaxkW3nw6X.png"/> If you want to reset your password, you can login your buckydrop account enter Profile &amp; Password, you will be able toreset password in this page<img/> <img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_0dd755e9e949f7d6cefc3dc468d1f0c8/my-images/2020/07/14/88.png"/>

Can I change the BuckyDrop account email/password?

Account & Settings

I.Intro to BuckyCare Plus BuckyCare Plus is a kind of paid value-added service for parcel shipment, which includes 3 types of services: 1.Parcel Value Preserver: It insures against the loss of parcel in transit. 2.Parcel Safety Protector: It insures against the damages of parcel in transit. 3.Delivery Time Keeper: It insures against the delay of parcel in transit. After you purchase this service, BuckyDrop will compensate as per the compensation policy for the loss due to no logistics updates and no delivery of parcel within 90 calendar days after the parcel has been shipped out of the warehouse for further shipment. II.Premium &amp; Insured Value 1. The minimum insured value is RMB 1, and the maximum insured value for single product is RMB 10,000; for single parcel, the maximum insured value is RMB 20,000(If&nbsp;there&nbsp;is&nbsp;only&nbsp;one&nbsp;single&nbsp;product&nbsp;in&nbsp;the&nbsp;parcel,&nbsp;the&nbsp;maximum&nbsp;insured&nbsp;value&nbsp;is&nbsp;RMB&nbsp;10,000). 2. For all the 3 types of services, the premium is 2% of the insured value (i.e. if you purchase Parcel Value Preserver with the insured value of your products as RMB 200, the premium will be: 200 * 2% = RMB 4). If you purchase more than 1 type of services, you should enter the insured value separately, and the premium and compensation shall be both calculated separately. 3. The insured value is an important reference basis for compensation. Please enter such value according to the actual value of your products. If the proof of value provided by you is inconsistent with the insured value, we will take the lesser of the two as the basis for compensation. III.Product Categories Ineligible for Service 1. Goods infringing intellectual property rights; 2. Blood products, vaccines, drugs (except health products) and other controlled articles; 3. Major mechanical equipment, bicycles, motorcycles, ships, airplanes, yachts, wind power related equipment and blades; 4. Tourism products and services; 5. Documents and certificates; 6. Solar modules, semiconductors and silicon wafers (monocrystalline silicon, polycrystalline silicon, etc); 7. Medical equipment, precision equipment with anti-shock and anti-tilt requirements (such as semiconductor, photovoltaic production equipment, etc); 8. Virtual goods, digital goods and other non-physical goods; 9. All kinds of corrosive materials (hydrochloric acid, sulfuric acid, nitric acid, sodium hydroxide, products containing simple batteries, etc); 10. Contraband; 11. Negotiable securities, jewelry, jade, artwork, gold jewelry and other valuables; 12. All kinds of inflammables, explosives and dangerous goods; 13. All kinds of radioactive elements and their synthetic articles and containers; 14. Tobacco and tobacco products (including cigarettes, e-cigarettes, etc); 15. Timber, rubber, bulk chemical goods, plants, animals, refrigerated food and fresh goods; IV.Destination Countries and Logistics Routes Ineligible for Service This service is temporarily unavailable for some destination countries and logistics routes, please contact customer service for details. V.Cancellation of Service If you cancel the parcel shipment before the parcel has been sent out, all services you’ve purchased will be canceled and corresponding fees will be refunded; once the parcel has been sent out, the service will take effect immediately and the services included in BuckyCare Plus cannot be canceled separately. Please think carefully before purchase. VI.Period of Service The service shall come into effect from the time when the parcel is shipped out of the warehouse until it is delivered to the destination specified in this policy. Within this period, the insurance liability shall terminate upon the receipt of the parcel by the recipient or its agent. The maximum insurance period shall not exceed 180 calendar days. &nbsp;VII. Compensation Standard &amp; Policy<table width="0"><tbody><tr style=";height:28px" class="firstRow"><td style="border: 1px solid black; padding: 0px 7px;" width="138" valign="top">Service Type</td><td style="border-color: black black black currentcolor; border-style: solid solid solid none; border-width: 1px 1px 1px medium; border-image: none 100% / 1 / 0 stretch; padding: 0px 7px;" width="209" valign="top">Compensation Standard</td><td style="border-color: black black black currentcolor; border-style: solid solid solid none; border-width: 1px 1px 1px medium; border-image: none 100% / 1 / 0 stretch; padding: 0px 7px;" width="200" valign="top">Compensation Policy</td></tr><tr style=";height:28px"><td style="border-color: currentcolor black black; border-style: none solid solid; border-width: medium 1px 1px; border-image: none 100% / 1 / 0 stretch; padding: 0px 7px;" width="138" valign="top">Parcel Value Preserver</td><td style="border-color: currentcolor black black currentcolor; border-style: none solid solid none; border-width: medium 1px 1px medium; padding: 0px 7px;" width="209" valign="top">The declared parcel is lost &nbsp; in transit (subject to proof provided by the logistics provider)</td><td style="border-color: currentcolor black black currentcolor; border-style: none solid solid none; border-width: medium 1px 1px medium; padding: 0px 7px;" width="200" valign="top">When applying for compensation, users need to provide &nbsp; proof of the product’s value. If the insured value of the parcel is &nbsp; inconsistent with the actual value of the products in the parcel, the &nbsp; compensation will be based on the lesser of the two.</td></tr><tr style=";height:28px"><td style="border-color: currentcolor black black; border-style: none solid solid; border-width: medium 1px 1px; border-image: none 100% / 1 / 0 stretch; padding: 0px 7px;" width="138" valign="top">Parcel Safety Protector</td><td style="border-color: currentcolor black black currentcolor; border-style: none solid solid none; border-width: medium 1px 1px medium; padding: 0px 7px;" width="209" valign="top">Damages occur to the entire parcel or part of it while &nbsp; it is in transit. </td><td rowspan="2" style="border-color: currentcolor black black currentcolor; border-style: none solid solid none; border-width: medium 1px 1px medium; padding: 0px 7px;" width="200" valign="top">1. Deductible amount equivalent to 10% of the amount of &nbsp; damages or losses applies to Parcel Safety Protector and Delivery Time Keeper &nbsp; (e.g. if your amount of damages is RMB 2000, the actual compensation amount &nbsp; will be RMB 1800).2. When applying for compensation, users need to &nbsp; provide proof of the product’s value. If the insured value of the parcel is &nbsp; inconsistent with the actual value of the products in the parcel, the &nbsp; compensation will be based on the lesser of the two.</td></tr><tr style=";height:28px"><td style="border-color: currentcolor black black; border-style: none solid solid; border-width: medium 1px 1px; border-image: none 100% / 1 / 0 stretch; padding: 0px 7px;" width="138" valign="top">Delivery Time Keeper</td><td style="border-color: currentcolor black black currentcolor; border-style: none solid solid none; border-width: medium 1px 1px medium; padding: 0px 7px;" width="209" valign="top">Losses due to no delivery of parcel and no logistics &nbsp; updates within 90 calendar days after the parcel has been shipped out of the &nbsp; warehouse.&nbsp;</td></tr></tbody></table> VIII.Compensation When you claim for compensation, BuckyDrop will assign an exclusive customer service staff to assist you in this regard. You will need to provide the following materials: 1. Materials needed to claim compensation for Parcel Value Preserver: 1) PG of the parcel; 2) Screenshot of the actual transaction, which proves the ownership and value of the products; 3) Proof of Loss provided by the logistics provider; 4) Other certificates accepted by BuckyDrop. 2. Materials needed to claim compensation for Parcel Safety Protector: 1) PG of the parcel; 2) Proof of value: proof of transaction (e.g. invoice, receipt, screenshot of transaction, etc.), which proves the ownership and value of the products; 3) List of damaged products (see Annex II: the name, model, quantity, unit price, loss degree, amount, etc. of the damaged products); 4) Photos of accident scene and damaged products; 5) Inspection report of the insured goods (with the seal from the inspection agency), and the manufacturer&#39;s inspection report must be provided when electronics and 3C products are damaged; 6) Other certificates accepted by BuckyDrop. 3. Materials needed to claim compensation for Delivery Time Keeper: 1) PG of the parcel; 2) Proof of value: proof of transaction (e.g. invoice, receipt, screenshot of transaction, etc.), which proves the ownership and value of the products; 3) Screenshot of tracking info of the parcel; 4) Other certificates accepted by BuckyDrop. IX.Disclaimer BuckyDrop will provide no compensation if any of the following occurs: 1. War, hostilities, military acts, armed conflicts, strikes (excluding strikes occurring while good are in transit), riots, insurrections, terrorist activities; 2. Nuclear radiation, nuclear explosion, nuclear pollution and other radioactive pollution; 3. Illegal acts; 4. Only applicable to Parcel Value Preserver: The parcel associated with the declared PG is damaged rather than lost, or some of the products in the parcel are lost or damaged.&nbsp; This insurance only applies to the loss of the entire parcel; 5. User cannot provide the relevant certificates required for compensation or provide false information. 6. The products to be delivered includes those ineligible for insurance or violating the provisions of prohibition or restriction of shipping, which are confiscated by the competent authorities or handled in accordance with relevant laws and regulations; 7. Delay, damages or loss of parcel due to reasons attributable to the user, intentional act or negligence or the products themselves; 8. The parcel has been delivered and signed; 9. Delay or delivery failure due to the rejection of the recipient or the wrong address of the recipient; 10. Damages of products inside the parcel or damages due to factors other than transport while there is no signs that the parcel has been unpacked or damaged; 11. Quality problems of the products themselves; 12. No accident has occurred while the parcel was in transit, and its outer package is intact after the recipient received it, but it turns out to be an empty one; 13. The recipient finds the outer package of the parcel is damaged after receiving it, but the products inside are intact; 14. Other circumstances not subject to liability; 15. BuckyDrop reserves the right of the final interpretation of BuckyCare Plus.

About BuckyCare Plus

Customized warehouse value-Added Services Bucky Drop is one of the most all-around dropshipping companies in the world facilitating the e-commerce shoppers to go the complete online selling journey. 1. OEM Packaging Material Sourcing ServiceWe will provide you with the packaging material recommendation, logo printing, expert sourcing, and packaging demo service. All the purchased packaging materials will be inspected, demo photos will also be provided. You can tell us about your requirement after checking the demo and we will complete the packaging procedure following your request.Fees: Starting from 10% of the order total. 2. Customized Product Quality Inspection ServiceWhen your product arrives at the warehouse, we will create a customized quality inspection plan based on your needs. Customized Quality Inspection Service:All the products will be carefully inspected and photos will be taken using the angles that are requested by the clients. Fees (Per product):CN￥3.00/Unit（MOQ＜500pcs/month）CN￥2.50/Unit ( MOQ≥500pcs/month)MOQ: minimum order quantity 3. Customized Product and Parcel Processing Service Your customized packaging materials will be stored in an exclusive area and the inventory will be managed daily. We will use the materials, procedures, and methods that you requested to pack your products and process your parcel.Fees (Per parcel):CN￥5.00/Unit (MOQ＜1,000 units/monthCN￥3.50/Unit (MOQ≥1,000 units/month)MOQ: minimum order quantity Scenario A: Removal of a tag (1).Preparation of packaging material.(2).Remove product’s original packaging.(3).Add the customer&#39;s tag and complete the packaging. <img src="https://img1.superbuy.com/images/p/2019/06/23/TQNk4hEcQFBXJRkwBCJ7bCA562K7GJ.png"/> Scenario B: Labelling and personalization (1).Preparation of OEM packaging material.(2).Add product’s tag.(3).Insert the finished product into a bag for shipment. <img src="https://img1.superbuy.com/images/p/2019/06/23/pRN5RN2B3CY3ARtXzNMXN4bpMr86CP.png"/>Scenario C: Bulk packaging (1).Packing material sticker bar code.(2).Prepare bulk packaged goods.(3).Complete the packaging of composite commodities. <img src="https://img1.superbuy.com/images/p/2019/06/23/yfA4xk3BywAW5HXYJTJHBMb2RHCMJa.png"/> Scenario D: Customized business gift packaging (1).Preparation of gift box material.(2).Packaging of product.(3).Complete the packaging and attach a bar code. <img src="https://img1.superbuy.com/images/p/2019/06/23/F68c4rrEyhk4Qrrby2MEmZFQH3QyFM.png"/>

Customized warehouse value-Added Services

BuckyDrop, your first choice for the operation of independent e-commerce stores. What we can do for you:1. Store setup: one-to-one guide for store setup on Shopify, WooCommerce, and BuckyShop.2. Store design: specific solutions covering all details from store template planning to banner design.3. Market positioning: professional guide in all aspects such as the inventory model (stock-up or drop-shipping), product selection, and sourcing.4. Brand building: Through customization service, we turn your branding concept into reality.5. Store running: The entire process from store optimization to order processing and after-sales services is handled by dedicated staff.6. Business diagnosis: We share forecasts on the industry trend and provide a constructive diagnostic report for your ecommerce business.No matter which phase you are in your store operation process, we can connect seamlessly with our one-stop service solution.<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_1372a76a1d779000a87b6d0fd983bffd/my-images/2020/12/14/16079351537809.png"/> The professional operation team serves over 100 clients. Everything you need, we can achieve.Contact: support@buckydrop.com

Store operation service

Value-Added Services

BuckyDrop为供应商提供了展示/建站、接单、仓储、物流、增值，全流程一站式解决方案：<ul style="list-style-type: disc;" class=" list-paddingleft-2"><li>BuckyDrop提供B2B、B2B2C两种业务开展模式，让供应商可以根据自己的预算、需要和发展逐步升级，控制尝试成本 ；</li><li>严选入驻供应商，控制同品类供应商入驻数量，避免在Buckydrop平台内的同质化竞争；</li><li>为每个严选供应商提供合伙人式服务，定制商业计划、定制服务、推广引流，甚至合资经营，与每个伙伴联合发展；</li><li>BuckyDrop提供保姆式服务，全程专人跟进，代操作代运营，直接提供电商领域专业结果，无需供应商学习专业知识和复杂操作、无需投入大量维护人力；</li><li>特别适合供应商品牌模式出海，避开消费市场的同质化竞争，以差异化和产品竞争力赢得全球细分市场。</li></ul>Buckydrop的目标是帮助国内优质厂商以最小成本最低门槛最快速度尝试海外业务，我们不仅是一个专业平台和工具，更是每位严选客户的合伙人！

BuckyDrop供应商简介

目前BuckyDrop供应商共有两种合作模式：B2B、B2B2C。&nbsp;B2B模式：向全球展示您的企业信息B2B展示模式帮助供应商0门槛、最低成本最快速的增加海外渠道。供应商准备简单资料即可在平台B2B频道和自有B2B独立站向海外买家展示产品制造能力和企业实力，实现业务从线下向线上转变，线上获取订货需求，树立海外品牌形象。此合作模式适合国内或区域知名品牌商、有线上电商运营经验的大型生产商和经销商。&nbsp;B2B2C模式：让全球卖家分销您的产品成为BuckyDrop供应商后可面向全球商业客户直接分销，流量价值高，更快形成订单。供应商无需与客户及消费者对接沟通，只需根据订单在国内供货给Buckydrop。Buckydrop以伙伴概念、保姆式服务精准导流并向客户推荐，为厂商降低运营门槛和流量成本。供应商可通过Buckydrop增值服务承接定制化订单，拓展销售空间。此合作模式适合品牌商、有电商运营经验的经销商及生产商。

合作模式

如何成为BuckyDrop平台B2B供应商一、入驻条件成为BuckyDrop平台的B2B供应商需要具备合格的资质及符合标准的商品：1.&nbsp; 资质要求：三证：营业执照、税务登记证、组织机构代码，或三证合一的新版营业执照。银行开户许可证；法定代表人身份证；如涉及商标需提供商标注册证，如代理品牌需提供商标注册证和销售授权证书。如为生产工厂需要提供：工厂外观、生产车间及仓库区域图片。2.&nbsp; 商品要求：B2B厂商的商品质量需符合国家及出口要求标准，符合BuckyDrop仓库的验收标准，符合交易/订单要求。3.&nbsp; 品类要求：供应商可选择单一、部分或全品类商品进行合作。&nbsp;二、入驻流程B2B合作入驻仅需2步：第1步，BuckyDrop商务人员与供应商确认合作后，供应商使用电脑访问以下网址直接在线填写资料：<a href="https://supplier-new.buckydrop.com/submit_supplier_info_zh.html">https://supplier-new.buckydrop.com/submit_supplier_info_zh.html</a>（主要提供厂家介绍、品牌故事、产品和业务范围介绍、图片等，越详实内容越容易引发客户兴趣和交易），填写提交后请记录如截图所示页面最后生成的序号，之后BuckyDrop商务人员会按照填写的联系方式联系企业进一步跟进。第2步，BuckyDrop运营人员与供应商签订框架合作协议，后续按订单/交易另签合同/协议。&nbsp;&nbsp;三、<span style="color: rgb(0, 0, 0); font-style: normal; font-variant: normal; font-weight: normal; font-stretch: normal; line-height: normal; font-family: &quot;Times New Roman&quot;; font-size-adjust: none; font-kerning: auto; font-language-override: normal; font-feature-settings: normal;">合作模式供应商在入驻时与BuckyDrop平台签订框架协议，后续询盘产生订单时，另签订合同/协议，BuckyDrop平台按每笔订单/交易收取交易服务费。&nbsp;四、费用说明入驻费：B2B供应商0元入驻 交易手续费：B2B供应商在合作中，由BuckyDrop撮合达成的订单/交易，按每笔订单/交易收取一定的交易手续费，具体金额和形式以订单/交易约定为准。&nbsp; 五、订单处理因B2B供应商在确认合作时仅签订框架协议，产生交易/订单后，供应商与BuckyDrop需另签订合同/协议，订单的执行以另签订的合同/协议约定为准。

B2B模式介绍

如何成为BuckyDrop平台B2B2C供应商1.&nbsp;&nbsp; &nbsp;2.&nbsp;&nbsp; &nbsp;3.&nbsp;&nbsp; &nbsp;3.1.&nbsp;&nbsp; &nbsp;一、入驻条件成为BuckyDrop平台的B2B2C供应商需要具备合格的资质及符合标准的商品：1.&nbsp; 资质要求：三证：营业执照、税务登记证、组织机构代码，或三证合一的新版营业执照。银行开户许可证；法定代表人身份证；如涉及商标需提供商标注册证，如代理品牌需提供商标注册证和销售授权证书。2.&nbsp; 商品要求：商品质量：供应商的商品质量需符合国家及出口要求标准，符合BuckyDrop仓库的验收标准； 商品维护：完成入驻后，供应商可在BuckyDrop供应商平台进行商品的上传及信息维护，信息语言为英文。商品上传可选择API对接，人工付费上传服务，线上免费批量导入及逐一上传。3.&nbsp; 品类要求：供应商可选择单一、部分或全品类商品进行合作。&nbsp;二、入驻流程B2B2C合作入驻仅需3步：第1步，供应商确认合作后，由BuckyDrop引进人员完成合作洽谈；第2步，BuckyDrop运营人员与供应商确认资质并签订合同（现有两种合同类型可供选择，详情请看“三、1.1.3合作模式/合同类型”）；第3部，供应商缴纳保证金并提供缴款凭证。&nbsp;三、合作模式/合同类型B2B2C有两种合作模式供选择：供应商模式（扣点模式）：商品支持一件代发，BuckyDrop平台按有效订单金额收取扣点费用，商品售价由供应商制定。自营模式（加价模式）: 商品支持一件代发，BuckyDrop平台按订单商品总额与供应商结算，商品售价由BuckyDrop制定。&nbsp;四、费用说明入驻的供应商需要的费用有：保证金：保证金1000元，终止合作后此笔费用可退还供应商。平台佣金：当供应商签订的合同类型是供应商模式时，产生的每一笔有效订单，BuckyDrop收取交易佣金5%；合同类型是自营模式时，免平台佣金。&nbsp;五、结算方式结算周期：现有两种结算周期可供供应商选择：月结和半月结结算日期：1、供应商模式结算：每月1日及16日出账单，结算上期有效订单账款。2、自营模式结算：每月1日及16日出账单，收到供应商无问题增值税票后，每月25日及次月10日结算上期账款。&nbsp;六、订单处理1. 供应商在Buckydrop供应平台上架商品：<a href="https://www.buckydrop.com/en/admin/products/search/buckydrop_supply">https://www.buckydrop.com/en/admin/products/search/buckydrop_supply</a>。 2. 产生订单时，供应商可通过BuckyDrop供应商平台及短信接收订单通知。供应商需在接收通知后的48小时内发出商品至BuckyDrop指定仓库。如商品到仓后5日内有退换货需求，供应商需配合进行商品的退换货。

B2B2C模式介绍

一、费用概述BuckyDrop为企业提供了商品、订单、客服等保姆式全方位服务，包括询盘对接，订单交易等基础的入驻启动服务，商品上架、英文翻译等可选的增值服务，降低运营门槛和流量成本，高效完成交易。 二、费用说明<img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/07/21/1626881912504务.png"/><img src="https://buckydrop-images-usa-prod.oss-accelerate.aliyuncs.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/07/21/1626881932085务.png"/>