BuckyDrop has focused on cross-border e-commerce services for many years, with 10 years of service experience in China commodity sourcing and global shipping, and rich and diversified value-added warehousing services to meet your various commercialization customization needs.&nbsp; Over the years, BD services have covered 200+ countries around the world, shipping 3000W+ items, covering almost all commodity categories, and taking tens of thousands of commodity orders from global customers every day. With BD, you only need to focus on the part you are good at (such as production or promotion), and we will escort you through the rest of the back-end services such as order fulfillment and after-sales service, so that you have no worries.

Why BuckyDrop

Shopping Mall is the most common independent e-commerce model of direct sales of goods on the shelves. Users can place an order and pay once and wait for delivery.

What is Shopping Mall

Shopping Agent Site is an exclusive buying model, no need to shelve goods, straight to the mainstream of China&#39;s e-commerce platform sources. The user pays for the goods first, and then makes a second payment after purchasing to the warehouse in China, and can wait for delivery.

What is Shopping Agent Site

BuckyDrop has built-in multi-category hot products, based on industry data, fashion trends, user habits and other multi-dimensional screening of China&#39;s mainstream e-commerce platform in the recent month sales ranking higher or sales soared faster collection of products, you can select the collection of products to complete the product shelves with a single click, to get an independent e-commerce business can be sold immediately worldwide.

What is a hot produtc package

Yes, users who have Subscribed the plan can enjoy free store domain name resolution service. If you already have a separate domain name, BuckyDrop can assist in configuring it to resolve to the BuckyShop you created.<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/10/27/16668538240841.png"/>

Can I bind my own domain name to a website created through BuckyDrop

You won't just build a website, but a complete, automatic order fulfillment, maintenance-free, and infinitely scalable and upgradeable business.
You can start a global e-commerce business in 5 minutes, sell popular products instantly without having to select products, get a successful business strategy built into your store and a built-in PayPal payment solution for your store.

What do I get when I subscribe the plan

You may request a full refund at any time within 30 days of your first successful payment of the subscription fee. The refund will not affect the benefits you have used and you can continue to enjoy the relevant services in the package. Each BuckyDrop account is entitled to one [30-day unconditional full refund] trial period for one store only, and refunds are only allowed during the [30-day unconditional full refund] period. Subscriptions can be cancelled at BuckyDrop - Shops - BuckyShop and plan fee refunds will be made within 2 hours.

What is a 30-day unconditional full refund

You can log in to BuckyDrop to subscribe, multiple purchases are supported and store subscription cycles will stack.<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/10/27/16668568360101.png"/>

How to renew your subscription plan

<ul class=" list-paddingleft-2" style="list-style-type: disc;"><li>If you are within the [30 days unconditional full refund] trial period, you can log in to BuckyDrop-Shop-BuckyShop to cancel your subscription, and the fee you paid will be refunded in the same way within 2 hours after you apply for the cancellation.</li></ul><img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/10/27/1666858854899英.png"/> <img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/10/27/16668588723281.png"/> <ul class=" list-paddingleft-2" style="list-style-type: disc;"><li>If you are within the subscription period, you may not cancel the current month&#39;s subscription and may not renew the operation.</li></ul>

How to cancel your subscription plan

Your plan cycle is 30 days from the time you purchase the package and your order is paid successfully.

How the plan subscription period is calculated

After the site is successfully built, you can not change the added product categories, but you can delete them, or add them in BuckyDrop - Products - Select Products.<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/10/16/16659270336441.png"/> <img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/10/14/16657460401892.png"/>

Can you change the product category after the site has been successfully built

Yes, go to BuckyShop-Shop Settings-Themes-Add a theme and publish to adjust the status of this theme as in progress, that is to complete the change. Step 1, click Shop Settings-Themes in BuckyShop<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/10/27/1666859356955%E8%AE%A1.png"/> Step 2, click Add Theme at the bottom right corner of the theme page<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/10/16/16659275780414.png"/> Step 3, select the desired theme and add it to the theme library<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/10/16/16659276741665.png"/> Step 4, select the desired theme in the theme library to publish<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/10/16/16659277430856.png"/> Step 5, confirm again, the status of the desired theme is in progress, that is, the store template replacement success<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/10/16/16659278140777.png"/> <img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/10/16/16659278492098.png"/>

Can you change the store template after the site has been successfully built

I. Select products from third-party websites on the shelves Step 1, go to BuckyDrop - Products - Select products, search by keywords or paste the link to find the products you need<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/10/16/16659295776981.png"/> Step 2, add the product to My Products<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/10/16/16659296941052.png"/> Step 3, in the product - has selected the product - edit the product<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/10/16/16659297518473.png"/> Step 4: Set up translation, modification and pricing of product information<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/10/16/16659298059484.png"/> Step 5, save and push to the store<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/10/16/16659298510505.png"/> Step 6, return to view [All Products], the list to find just saved products, open the push button<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/10/16/16659298874579.png"/> II. Manually add products on the shelves Step 1, login to Buckydrop seller platform, enter Buckyshop, find &quot;Products &gt; All Products&quot;, click [Add Product].<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/10/16/16659304805976.png"/> Step 2, add and edit product information, i.e. product name, product description, product pictures and other information<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/10/16/16659307854038.png"/> Step 3: Select the category of the product to be displayed in the store (you can select more), edit the product label, type and other information<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/10/16/16659308394219.png"/> Step 4, add product attributes, i.e. selling price, cost price, stock, units, etc.<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/10/16/16659309577260.png"/> Step 5, click Save to save the product information Step 6, return to view [All Products], the list to find just saved products, open the push button<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/10/16/16659310425129.png"/>

How to operate the Shopping Mall to list products

Once your website is connected to BuckyDrop&#39;s SaaS system, BuckyDrop will automatically fulfill your orders globally without you having to do anything else, including collecting orders, purchasing goods, inspecting products, and matching the best logistics route to send the goods. You will be responsible for the cost of procurement and logistics.&nbsp; &nbsp; &nbsp;

What is automatic order fulfillment   

BuckyDrop offers a wide range of logistics routes for you to choose from.&nbsp; You can select the most suitable logistics method based on shipping price, shipping time, route characteristics, popularity and other dimensions in the order pickup status.

How to choose the right logistics transport

After the goods arrive at the warehouse, the appearance of the goods will be inspected by a professional quality inspector. Such as color, larger area of damage, stains, size, model, version number, etc. (such as apparel goods, subject to your commodity notes or the final change at a later date, inspection is in accordance with the label of the goods, hanging tags on the size judgment, color difference, size and other errors are not in the scope of inspection). If you buy special goods (such as: electronic digital class), the quality inspector only check the appearance of the goods, accessories are complete, can not be opened to check whether the goods have quality problems.

Will the goods be inspected at BuckyDrop warehouse and what are the rules of inspection

We provide value-added services in procurement, commodity information, orders, warehouses, parcels, agency operations, logistics, store renewal, etc. Such as: procurement order return and exchange, refund service, on behalf of the purchase of goods package delivery fine follow-up service, access to multiple third-party platform stores, existing goods binding source service, commodity processing class services, packaging additional services, commodity picture processing services, expert shipping services, etc.

What BuckyDrop offers in terms of value-added services

Yes, you can choose POD, OEM, ODM, etc. to customize your products and brand your own products.

Can I still get some unique customized items

Yes, customers can submit custom requirements directly to the manufacturer through BuckyDrop, and BuckyDrop will take care of matching, forming a solution and executing it.&nbsp; &nbsp; &nbsp; &nbsp;

Can BuckyDrop provide POD services

Building an online store quick

In this article ● How to sign up a&nbsp;BuckyDrop account? 1. Click the “Get Started” button on the BuckyDrop main page. <img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2023/05/08/16835338096995.png"/> 2. Proceed to the registration page and fill in your email address, password, full name, and phone number. After all the blanks are filled in, click the “Sign Up” button to complete the registration process.<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2023/05/08/16835338904068.png"/> If you have any questions about the registration or logging in, please contact us through the online customer service or support email. Customer Service Email : <a href="mailto:contact@buckydrop.com" target="" style="color: rgb(12, 12, 12); text-decoration: underline;">support@buckydrop.com</a> <img/>

How to sign up/log in a BuckyDrop account?

<h2> </h2><h2>In this article</h2>● What is BuckyDrop?● Main features of BuckyDrop● What’s the difference between traditional dropshipping and BuckyDrop dropshipping?● What e-commerce website builder does BuckyDrop support? <h2>1. What is BuckyDrop?</h2>BuckyDrop is a one stop dropshipping business service solution provider and one of the best dropshipping companies . With BuckyDrop, you can easily import products from a variety of Chinese e-commerce websites (Dangdang.com, Amazon, Juhuasuan, Alibaba, BuckyDrop, JD.com, Tmall, VIPSHOP, Taobao, yhd.com). Simply submit the purchase orders to us and we will order the product for you, inspect the quality of the product, stock-in to the warehouse, and consolidate the products. We will ship the parcels to your global clients according to your request and we will provide you with top-notch after-sales services. Jump Start Your Online Business with BuckyDrop! <h2>2. Main features of BuckyDrop</h2>The BuckyDrop features that is already available: Product enquiry, import product with 1-click, auto product/price update, 1-click order fulfillment, warehousing, quality inspection of products, and logistics tracking. More features will be implemented in the future, stay tuned! <h2>3. What’s the difference between traditional dropshipping companies and BuckyDrop dropshipping?</h2>The suppliers of traditional dropshipping do not provide international shipping services, but with BuckyDrop dropshipping, we will take care of the product purchase, quality inspection, warehouse stock-in, packaging, and global shipments to your customers’ doorstep. You do not need to deal with supplier negotiations, warehouse management and international logistics services that are constantly changing. BuckyDrop is by far the most powerful e-commerce business solution that provides warehouse with inventory feature and logistics services for you. BuckyDrop also has a wide selection of value-added services that are designed for clients with different requests. With BuckyDrop, you can focus on increasing the sales of your products as we will help you solve all the problems related to the supply chains. <h2>4. What e-commerce website builder does BuckyDrop support?</h2>BuckyDrop is now available for Shopify, WooCommerce, BuckyShop. &nbsp;We are also looking forward to work with more website builders.

BuckyDrop is a leading global dropshipping service solution provider who does a little more than just dropshipping. 

Introduction to BuckyDrop

BuckyDrop is a onestopdropshippingbusiness service solution where you can sell your products globally in a few clicks. With BuckyDrop, you can easily import products from a variety of Chinese e-commerce websites (Taobao, Tmall, JD, 1688, VIP, JHS, Amazon China, YHD, etc.). Simply submit the purchase orders to us and we will order the product for you, inspect the quality of the product, stock-in to the warehouse, and consolidate the products. We will ship the parcels to your global clients according to your request and we will provide you with top-notch after-sales services. &nbsp;Jump Start Your Online Business with BuckyDrop!

What is Buckydrop?

Welcome to BuckyDrop

After store connection, you only need to set order/parcel options&nbsp;to complete the basic settings and start selling products right away. I. Settings&nbsp;Go to settings<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/12/15/16710998586821.png"/>Click Change Settings &gt; Confirm&nbsp;<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/12/15/16710999142702.png"/> II.&nbsp;Order Auto-SubmissionTo speed up order fulfillment of your store, BuckyDrop has enabled store Order Auto-Submission in advance, with&nbsp;your Shopify/ WooCommerce store orders&nbsp;auto-synced to BuckyDrop.<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/12/15/16710999932513.png"/>1. BuckyDrop will purchase per order. You can self-adjust the premium range:&nbsp;If you set&nbsp;a 10% premium range&nbsp;and&nbsp;the original purchase price is $10, we will purchase at the current purchase price of $11&nbsp;while not doing so at&nbsp;$12. The recommended premium range is 10%-15%;<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/12/15/16711000235014.png"/>2. BuckyDrop also provides&nbsp;various value-added services, including quality inspection, packaging replacement, product video, etc. You can choose&nbsp;them as&nbsp;needed. Once selected, the value-added services will apply to all orders by default.<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/12/15/16711000607845.png"/>Recommended value-added service: Product Inspection (General). <img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/12/15/16711000865616.png"/> III.&nbsp;Parcel Auto-SubmissionTo speed up&nbsp;the delivery of your&nbsp;parcels, BuckyDrop has&nbsp;enabled Parcel&nbsp;Auto-Submission. Your parcels&nbsp;in&nbsp;the&nbsp;BuckyDrop warehouse will be&nbsp;consolidated for shipment submission&nbsp;every 2 hours.<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/12/15/16711001497367.png"/> 1. For international delivery, we suggest that you set 3 priority shipping lines&nbsp;(modes of transportation) respectively per frequent destinations, or you can&nbsp;select&nbsp;lines&nbsp;recommended by BuckyDrop&nbsp;systems&nbsp;per destinations, delivery&nbsp;times,&nbsp;and freight&nbsp;(lines&nbsp;are recommended based on&nbsp;high stability,&nbsp;short delivery time,&nbsp;and high cost-competitiveness). If no&nbsp;lines&nbsp;are pre-selected,&nbsp;parcel delivery will be affected for subsequent orders.For&nbsp;items like&nbsp;clothes&nbsp;with the destination of&nbsp;North America (USA/Canada) or Europe (UK/France/Germany),&nbsp;the recommended shipping lines&nbsp;are Yuntu&nbsp;Express (Clothing), Hong Kong DHL,&nbsp;and Hong Kong UPS.<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/12/15/16711001833118.png"/>Once selected, these 3 lines will be preferred by the&nbsp;system: BuckyDrop will auto-ship&nbsp;the parcel&nbsp;with&nbsp;the 1st line once an order is generated;&nbsp;if&nbsp;the 1st&nbsp;line is unavailable&nbsp;(due to delay/not applicable to the destination, etc.), the system will ship&nbsp;it with&nbsp;the 2nd&nbsp;line, and so on. If all the 3&nbsp;lines&nbsp;are unavailable, the system&nbsp;will proceed&nbsp;per “Your&nbsp;selected line is unavailable” (lowest freight/shortest&nbsp;delivery time&nbsp;/BuckyDrop agent operation).<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/12/15/16711002640389.png"/>If parcels&nbsp;still&nbsp;cannot be sent&nbsp;successfully, you can check the reason via&nbsp;Parcels &gt; Abnormal Parcels and contact customer service for handling. <img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/12/15/16711002972730.png"/>2. To ensure&nbsp;a smooth&nbsp;customs clearance, you shall&nbsp;set the declared value as required. We&nbsp;suggest that&nbsp;you set&nbsp;the declared value&nbsp;as&nbsp;the total cost price of the items in the parcel&nbsp;*100%/exchange rate (the&nbsp;market exchange rate of USD&nbsp;to RMB on the day&nbsp;you register&nbsp;the&nbsp;BD account). When the declared value exceeds the&nbsp;line’s&nbsp;limit, you can submit the parcel&nbsp;by lowering the declared value to the limit&nbsp;(which may be verified by the customs)&nbsp;or submit it manually.<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/12/15/16711003227421.png"/>3. To keep&nbsp;the&nbsp;items&nbsp;from&nbsp;damage during delivery, you can select&nbsp;value-added&nbsp;parcel&nbsp;services per&nbsp;the&nbsp;product types and required&nbsp;packaging materials.&nbsp;We recommend&nbsp;the value-added packaging&nbsp;service&nbsp;of Bag&nbsp;Packaging or Carton Packaging&nbsp;used by most customers. This setting refers to&nbsp;a required value-added service, with&nbsp;a certain fee charged, which will be auto-deducted when&nbsp;submitting the parcel.<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/12/15/16711003531812.png"/> <img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/12/15/16711003633063.png"/>4. If you have&nbsp;other special needs&nbsp;for parcels, just&nbsp;leave us remarks, and we will provide services&nbsp;accordingly.<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/12/15/16711003869534.png"/> IV. Other SettingsTo better meet your needs and save system setup time, please contact BuckyDrop customer service for product auto-update, auto-return/exchange,&nbsp;and&nbsp;more.

Basic Settings

BuckyDrop offers&nbsp;a wealth of Chinese&nbsp;products&nbsp;and can push&nbsp;them&nbsp;to your Shopify/ WooCommerce store for sale. I.&nbsp;Product selectionYou can enter keywords or select popular products&nbsp;on the product&nbsp;search page.<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/12/15/16711004842015.png"/> <img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/12/15/16711005022436.png"/>And click Save Product&nbsp;<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2023/03/20/16792961908467.png"/> II.&nbsp;Product Settings1. After adding a product, you can go to the Saved&nbsp;Products&nbsp;and edit&nbsp;product&nbsp;info as needed, including product name, color, sales price, market price,&nbsp;and product images.&nbsp;We&nbsp;suggest that you&nbsp;set&nbsp;the sales price per&nbsp;category&nbsp;to ensure your&nbsp;profit. For example, you can set the sales price of women&#39;s clothes as&nbsp;6 times the cost price.<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/12/15/16711005693888.png"/> <img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/12/15/16711005837729.png"/> <img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/12/15/16711005973940.png"/>2. BuckyDrop provides free Chinese-English translation for 10000 SPUs&nbsp;so you can translate&nbsp;the product’s texts to English. If you need to translate&nbsp;the Chinese description in the product image&nbsp;or have more demands&nbsp;for product contents, please contact BuckyDrop customer service for&nbsp;handling.<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/12/15/16711006256961.png"/>3. Plus, you can add custom products&nbsp;to Saved Products: if you choose&nbsp;to purchase&nbsp;by BuckyDrop, BuckyDrop will auto-purchase and deliver&nbsp;the product&nbsp;after it generates an order. Please&nbsp;ensure your account balance is sufficient; if you choose to purchase by yourself, you can create a product by manually entering the product info or searching the product info via&nbsp;URL. After the product generates an&nbsp;order, you need to purchase&nbsp;it&nbsp;yourself. If you need to&nbsp;warehousing or logistics services, please contact BuckyDrop customer service.<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/12/15/16711006608382.png"/> <img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/12/15/16711006698643.png"/> III.&nbsp;Product PushYou can&nbsp;batch&nbsp;push&nbsp;selected products to your store&nbsp;on the Saved&nbsp;Products page&nbsp;and view pushed&nbsp;products&nbsp;in My Store. <img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/12/15/16711006990764.png"/>

Product Selection, Settings, and Push Settings

You need to&nbsp;set shipping options&nbsp;in Shopify store&nbsp;admin. Here we walk you through&nbsp;the shipping settings&nbsp;in Shopifymainly including setting shipping presets, setting delivery areas, setting shipping costs, and setting taxes and fees as needed. I.&nbsp;Shipping profilesA shipping profile is a set of shipping rules for specific products and locations. You can use the default general shipping profile for all your products or create custom shipping profiles for specific products.<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2023/03/20/16792970667921.png"/>Each Shopify store comes with a general shipping profile by default. If you want to have the same shipping rates for all your products, then the general profile might be sufficient for your store&#39;s shipping setup. All your existing and new products are added to the general shipping profile.&nbsp;<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2023/03/20/16792972102372.png"/>If the general shipping profile isn&#39;t enough for your business and you want to have different shipping rates for different products, then you can create up to 99 custom shipping profiles. For example, if you sell a few products that are fragile and need more expensive shipping options, then you can create a shipping profile for these fragile products and charge different shipping rates than the rest of your products. <img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2023/03/20/16792973651463.png"/> II.&nbsp;Setting up shipping zonesA shipping zone is a group of countries or regions that have the same shipping rates. For example, if your business has a warehouse in China that ships to anywhere in China for the same flat rate, then you can create a shipping zone that includes China&nbsp;and charge that same shipping fee to all your Chinese customers.<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2023/03/20/16792977482604.png"/> III.&nbsp;Setting up shipping ratesYou can set up free, flat, or calculated shipping rates that appear in the checkout for your customers.&nbsp;You can set free shipping to be your default shipping rate on all orders. This method makes managing your shipping rates easier, and still lets you add additional paid shipping rates for certain products or orders over certain values or weights.<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2023/03/20/16792981159125.png"/>Flat shipping rates charge a specific amount for shipping at checkout. You can create flat shipping rates for any order within a shipping zone, or only for orders whose weight or price is within a certain range. For example, in a shipping zone for Europe, you could set a flat rate of $10, and another flat rate of $5 for orders that are over $50.<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2023/03/20/16792982228096.png"/> IV. TaxesAs a merchant, you might need to charge taxes on your sales, and then report and remit those taxes to your government. Although tax laws and regulations are complex and can change often, you can set up Shopify to automatically handle most common sales tax calculations. You can also set up tax overrides to address unique tax laws and situations.Set up the tax rates in the countries and regions to which you will be selling and shipping your products:If you&#39;re in&nbsp;the United States,&nbsp;Canada,&nbsp;the European Union,&nbsp;the United Kingdom,&nbsp;Norway,&nbsp;Switzerland,&nbsp;Australia, or&nbsp;New Zealand, which use registration-based taxes, then enter your tax registrations to collect tax.If you&#39;re in a region that uses&nbsp;location-based&nbsp;taxes, then use the default values or specify the rates for countries and their regions. In addition, specify whether you will charge taxes on shipping.

Shipping Strategy for Shopify Sellers

You need to&nbsp;set shipping options&nbsp;in WooCommerce store&nbsp;admin. BuckyDrop introduces how to set shipping options for free in WooCommerce mainly including setting shipping zones, shipping taxes, and special freight for specific products per business type. I.&nbsp;Shipping ClassYou can add the shipping class for heavy or special&nbsp;products&nbsp;(e.g., fragile&nbsp;items,&nbsp;liquids): Click Edit in the product&nbsp;list and&nbsp;then&nbsp;select the&nbsp;shipping class via&nbsp;Edit Product &gt; Product&nbsp;Data&nbsp;&gt; Variable&nbsp;Product&nbsp;to set&nbsp;the freight for&nbsp;a single product. For example, choose&nbsp;the shipping class &quot;Broken&quot; for glasses products, and no need to choose it&nbsp;for&nbsp;non-special products.<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/12/15/16711007470005.png"/> <img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/12/15/16711007602616.png"/> II. Shipping ZoneSet the shipping zone for&nbsp;products in your store. You can set it per&nbsp;global sales regions&nbsp;like&nbsp;Europe, Australia, North America, etc. Meanwhile, we suggest&nbsp;that you&nbsp;set remote areas separately.<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/12/15/16711007888417.png"/> <img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/12/15/16711007978468.png"/>Set the&nbsp;shipping mode as&nbsp;free shipping&nbsp;or flat&nbsp;rate:Free shipping: Confirm the store’s free shipping policy (free shipping&nbsp;for store-generated&nbsp;parcels) by calculating the shipping&nbsp;cost of a single parcel&nbsp;per&nbsp;the&nbsp;store’s&nbsp;business type&nbsp;and the buying&nbsp;habits of the target customers,&nbsp;and you need&nbsp;to consider both the&nbsp;product’s&nbsp;shipping&nbsp;cost and the store’s profit margin. For example, your store mainly sells plus-size women&#39;s wear and accessories,&nbsp;and customers usually buy 3 pieces&nbsp;at a time. The shipping&nbsp;cost of a single parcel&nbsp;is about $18.31, a single product&nbsp;costs&nbsp;$4&nbsp;- $6, the order-based&nbsp;cost&nbsp;(e.g.,&nbsp;warehousing&nbsp;cost&nbsp;and trading commission) incurred&nbsp;in BuckyDrop is $4.09&nbsp;- $4.45, and products in the store sell at $29 -&nbsp;$35.&nbsp;If you set the price for products with free shipping in the store at $79-$99, your store will reach a monthly profit margin of 50%.<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/12/15/16711008264939.png"/>Flat rate: Set the fixed shipping rate of parcels, and you should pay attention to the tax status, i.e., if there is a tax exemption policy at the destination, e,g., parcels below $800 sent to the US are tax-free. The cost is the fixed shipping cost of the parcel, and the shipping class-based cost will incur for the added shipping class. If you set the cost at $15, the shipping cost of &quot;Broken&quot; is $20, and the price for the free-shipping product is $200, the customer needs to pay a freight of $35 if the order is below $200.Reminder: The two modes of shipping set above will conflict with each other when the order amount is over $200. You can go to Plugins &gt; Add Plugins &gt; Add &quot;WooCommerce Conditions Based Shipping&quot; to set shipping limits. If you want the freight calculated per the weight of parcels, you can add the plugin &quot;WooCommerce Weight Based Shipping&quot;.<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/12/15/16711008696540.png"/><img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/12/15/16711008781151.png"/>

Shipping Strategy for WooCommerce Sellers

To&nbsp;conduct various businesses&nbsp;hassle-free, please top up&nbsp;your BuckyDrop account in advance, so as to&nbsp;facilitate&nbsp;the&nbsp;deduction of&nbsp;order&nbsp;fulfillment fees.<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/12/15/16711009046132.png"/> BuckyDrop offers 2 top-up methods: Online&nbsp;Payment&nbsp;and Offline Remittance: I.&nbsp;Online PaymentSelect/fill in the top-up&nbsp;amount online, and pay&nbsp;via&nbsp;PayPal, Giropay,&nbsp;MyBank, etc.;<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/12/15/16711009301373.png"/><img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2023/04/11/16811858993201.png"/> II.&nbsp;Offline RemittanceYou can remit funds&nbsp;to the designated account of BuckyDrop via&nbsp;a&nbsp;bank in mainland China or overseas. Please notify BuckyDrop via&nbsp;email or online submission of remittance info for review after completing the remittance.<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/12/15/16711010074795.png"/> <img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2023/04/11/16811859753282.png"/> <img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/12/15/16711010243107.png"/>

Account Top-up

1.&nbsp;In the BuckyDrop admin, go to Stores &gt; Shopify and click &quot;Connect Store&quot;.<img src="https://bd-images-prod-1252252286.cos.accelerate.myqcloud.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2023/11/14/16999579832041.png"/>2.&nbsp;Go to the <a href="https://apps.shopify.com/buckydrop" target="_self">Shopify App Store</a>,&nbsp;and&nbsp;click &quot;Install&quot; to install the BuckyDrop app.<img src="https://bd-images-prod-1252252286.cos.accelerate.myqcloud.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2023/11/14/1699958034676F.png"/>3.&nbsp;Go to the Shopify admin and click &quot;Install app&quot; to complete the installation process.<img src="https://bd-images-prod-1252252286.cos.accelerate.myqcloud.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2023/11/14/1699958055064F.png"/>4.&nbsp;Enter your BuckyDrop account details and click &quot;Connect BuckyDrop with Shopify&quot;.<img src="https://bd-images-prod-1252252286.cos.accelerate.myqcloud.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2023/11/14/1699958073683F.png"/>5.&nbsp;Return to the BuckyDrop admin, and you can see the store you’ve connected.<img src="https://bd-images-prod-1252252286.cos.accelerate.myqcloud.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2023/11/14/1699958100996F.png"/>

How to connect Shopify to BuckyDrop？

1.&nbsp;Go to BuckyDrop Admin &gt; Stores &gt; WooCommerce &gt; Click &quot;Connect Store&quot;&nbsp;to connect WooCommerce store<img src="https://bd-images-prod-1252252286.cos.accelerate.myqcloud.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2023/11/14/16999582034771.png"/>2. Input your WooCommerce store URL &gt; Click &quot;Next&quot;<img src="https://bd-images-prod-1252252286.cos.accelerate.myqcloud.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2023/11/14/16999582647352.png"/>3. Jump to the WooCommerce Login page &gt; Log into your account <img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2023/07/06/1688636881004n.png"/>4.&nbsp;Click &quot;Approve&quot; to connect your store to BuckyDrop <img src="https://bd-images-prod-1252252286.cos.accelerate.myqcloud.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2023/11/14/1699957059929o.png"/>5.&nbsp;Your WooCommerce store has been connected successfully <img src="https://bd-images-prod-1252252286.cos.accelerate.myqcloud.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2023/11/14/1699957106596o.png"/>To&nbsp;ensure&nbsp;that&nbsp;you&nbsp;can&nbsp;use&nbsp;BuckyDrop&nbsp;properly,&nbsp;please&nbsp;go&nbsp;to&nbsp;WordPress&nbsp;admin,&nbsp;click &quot;Settings&quot; &gt;&nbsp;&quot;Permalinks&quot;,&nbsp;and&nbsp;select&nbsp;&quot;Post&nbsp;name&quot;&nbsp;as&nbsp;the&nbsp;permalink&nbsp;structure.<img src="https://bd-images-prod-1252252286.cos.accelerate.myqcloud.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2023/11/14/1699951081267本.png"/> <img/>

How to connect WooCommerce Store to BuckyDrop?

Connection To My Stores

BuckyDrop Affiliates Program

BuckyDrop Affiliate Program

1.&nbsp;About BuckyDrop planWe provide 3 plans for our customers<ul class=" list-paddingleft-2" style="list-style-type: disc;"><li>Starter Plan: Run a Cost-Free Online Store. New to BuckyDrop? Sign up to join our Starter Plan for free!</li><li>Ultimate Plan: Ultimate Newcomer Solution! Nice option for KOLs and e-commerce newcomers who have internet traffic and want to turn their traffic into real profit by starting e-business right away.</li><li>Supporter Plan: All-in-One Sourcing Solution. Ideal option for e-business owners and e-commerce platforms, empowering you with easier access to tons of Chinese products to scale business internationally.</li></ul> 2.&nbsp;After-sales&nbsp;policy（1）Once the Plan is purchased, it is not refundable.（2）Once the Plan is purchased, it will remain valid until the services in the Plan are used. You can click &quot;Buy again&quot; to use the services.

BuckyDrop Plan

Run a Cost-Free Online StoreNew to BuckyDrop? Sign up to join our Starter Plan for free!&nbsp;Subscribe to Starter Plan, you will access1.&nbsp;A permanently-free online store (Create a permanently cost-free online store in a few minutes, and your e-business will get off to a good start!)2.&nbsp;Tons of quality and affordable Chinese products (Source products from Taobao/Tmall/1688 or Bucky Select, and get them listed in your store with a few clicks!)3. One-stop E-commerce Solution (From order processing and warehousing to quality inspection and shipment, BuckyDrop has you covered!)&nbsp;14 Exclusive Benefits<ul class=" list-paddingleft-2" style="list-style-type: disc;"><li>Import Products (100 PCS)</li><li>Product Source Connection (50 Sources)</li><li>Product Feed Processing (20 Times)</li><li>Free Product Translation (20 Times)</li><li>Product Data Update (20 Times)</li><li>General Quality Inspection (20 Times)</li><li>Logistics Tracking (20 Times)</li><li>1-on-1 Account Manager</li><li>Third Party Store Connection (1 Store) by Shopify, WooCommerce</li><li>BuckyShop Store Creation (1 Store)</li><li>Source from Taobao, Tmall, 1688 &amp; Bucky Select</li><li>30-day Free Storage</li><li>Shipping Fee Calculator</li><li>Product Search/Edit, Order Sync, Global Shipment (No Limit)</li></ul>

Starter Plan

All-in-One Sourcing SolutionIdeal option for e-business owners and e-commerce platforms, empowering you with easier access to tons of Chinese products to scale business internationally&nbsp;Subscribe to Supporter Plan, you will access1.&nbsp;Huge variety of products ready to sell (Select&nbsp;bestselling Chinese products&nbsp;and get them listed in your store in a few minutes)2.&nbsp;Professional warehousing service (Affordable solutions including quality inspection&nbsp;and photo taking to free you from quality&nbsp;concerns before your parcel leaves China.&nbsp;Customized packaging&nbsp;is also supported.)3.&nbsp;Real-time Logistics tracking (Shipment to 200+ countries/regions via 100+ top-rated logistic lines! With real-time logistics tracking, you’ve got everything under control!)&nbsp;16 Exclusive Benefits<ul class=" list-paddingleft-2" style="list-style-type: disc;"><li>Import Products (200 PCS)</li><li>Product Source Connection (200 Sources)</li><li>Product Feed Processing (200 Times)</li><li>Free Product Translation (200 Times)</li><li>Product Data Update (200 Times)</li><li>General Quality Inspection (50 Times)</li><li>In-warehouse Photo Taking (50 Times)</li><li>Packaging Replacement (10 Times)</li><li>Logistics Tracking (200 Times)</li><li>1-on-1 Account Manager</li><li>Third Party Store Connection (1 Store) by Shopify, WooCommerce</li><li>BuckyShop Store Creation (1 Store)</li><li>Source from Taobao, Tmall, 1688 &amp; Bucky Select</li><li>30-day Free Storage</li><li>Shipping Fee Calculator</li><li>Product Search/Edit, Order Sync, Global Shipment (No Limit)</li></ul>

Supporter Plan

Ultimate Newcomer Solution! &nbsp;Nice option for KOLs and e-commerce newcomers who have internet traffic and want to turn their traffic into real profit by starting e-business right away.&nbsp;Subscribe to Ultimate Plan, you will access1.&nbsp;An online store ready to sell&nbsp;2.&nbsp;1-on-1 Purchasing Expert&nbsp;(Customized purchasing service provided by bilingual customer service)3.&nbsp;Agency Service&nbsp;(From order processing and shipment to customer service and after-sales, we take care of everything to free you from repetitive work)&nbsp;19 Exclusive Benefits<ul class=" list-paddingleft-2" style="list-style-type: disc;"><li>Manual Store Decoration (1 Store)</li><li>Import Products (1,000 PCS)</li><li>Product Feed Processing (1,000 Times)</li><li>Free Product Translation (1,000 Times)</li><li>Product Data Update (1,000 Times)</li><li>Manual Inventory Update (50 Times)</li><li>Manual Source Connection (10 Times)</li><li>Product Image Processing&nbsp; (10 Times)</li><li>General Quality Inspection (100 Times)</li><li>In-warehouse Photo Taking (100 Times)</li><li>Packaging Replacement (10 Times)</li><li>Logistics Tracking&nbsp; (20 Times)</li><li>1-on-1 Account Manager</li><li>Third Party Store Connection (1 Store) by Shopify, WooCommerce</li><li>BuckyShop Store Creation (1 Store)</li><li>Source from Taobao, Tmall, 1688 &amp; Bucky Select</li><li>30-day Free Storage</li><li>Shipping Fee Calculator</li><li>Product Search/Edit, Order Sync, Global Shipment (No Limit)</li></ul>

Ultimate Plan

Huizhou WarehouseRecipient: Weijun HuangAddress: 4F,3#,Dingsheng Shengwei Intelligent Technology Park, 516006Province/City: Guangdong, Huizhou, HuichengCellphone: +86 13352789806Telephone: 0752-3312969收货人：黄伟军地址：水口街道东江高新科技产业园兴运东路1号鼎晟·盛威智慧科技园3栋4楼, 516006省/市：广东省, 惠州市, 惠城区手机：+86 13352789806电话：0752-3312969 Hong Kong WarehouseRecipient: Vincent YuAddress: Flat B 15/F Win Sun Factory Building , 2 SAN Hop Lane Tuen Mun NT, 999077Province/City: HongKong, HongKong, New TerritoriesCellphone: +852 94826866Telephone: +852 23108391收货人：Vincent Yu地址：2屯门新合里2号永善工业大厦15楼B室, 999077省/市：香港, 香港, 屯门手机：+852 94826866电话：+852 23108391

BuckyDrop warehouse information

Step 1: Create product-based category tags in My Store Products page<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2023/06/13/16866302602941.png"/>Step 2: Click &quot;Parcel Auto-Submission&quot; in Settings page &gt; Select &quot;Custom Shipping Line&quot; &gt; Set Shipping Lines<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2023/06/13/16866303021112.png"/> Step 3: Click &quot;Set Shipping Lines&quot; and link lines to products in your store that need preset lines. You can also batch link lines to products by selecting category tags<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2023/06/13/16866303252653.png"/> Step 4: Click &quot;OK&quot; &gt; Save<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2023/06/13/16866303483924.png"/><img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2023/06/13/16866303580894.png"/>

How to preset product-based lines for Parcel Auto-Submission?

Remote Areas refer to a group of suburbs/villages with a specific postcode or even with no postcode at all, which are very far from urban areas with poor transportation networks and service accessibility. Delivery to these areas will incur a remote surcharge;For “Pay On Delivery” parcels, pickup from these areas will also incur a remote surcharge. Please refer to your local service guide for the surcharge standards.&nbsp;The following is the list of remote areas for logistics lines:Mainland China DHL:<a href="https://drive.google.com/file/d/1o8Y6xccUrQf0ntNHlPtNBE43s3GVcsGP/view?usp=sharing" style="margin: 0px; padding: 0px; overflow-wrap: break-word; color: rgb(51, 102, 153); font-family: &quot;Microsoft Yahei&quot;, Tahoma, Simsun; white-space: normal;"></a><a href="https://drive.google.com/file/d/1lWNG-MbgLzULcniMJvaKL4N3hTI2wCQp/view?usp=sharing" style="margin: 0px; padding: 0px; overflow-wrap: break-word; color: rgb(51, 102, 153); font-family: &quot;Microsoft Yahei&quot;, Tahoma, Simsun; white-space: normal;">https://drive.google.com/file/d/1lWNG-MbgLzULcniMJvaKL4N3hTI2wCQp/view?usp=sharing</a>

Definition of Remote Areas For Logistics Lines

In this article ● How to request the return/exchange service● Cost of the return/exchange service● Buckydrop Product Return/Exchange Policy You can request the return/exchange service if the seller of the store agrees to the return/exchange of the product. The product must be eligible for the &quot;5-day Return/Exchange Service&quot; (view the &quot;5-day Return/Exchange Service Eligibility&quot; below). 1. How to request the return/exchange serviceWhen the order status is &quot;In Warehouse&quot;, you can request the return/exchange service within the eligible period (5 days or 120 hours after the order status is updated to &quot;In Warehouse&quot;). Requests submitted after the eligible period will not be accepted. 2. Cost of the return/exchange serviceFees for Unconditional Return/Exchange = Shipping cost for sending the product to the seller + Shipping cost for receiving the product from the seller + &nbsp;Service fee How to determine the liability for&nbsp;return/exchange (the customer, the seller or other parties)(Please select based on the actual situation)<img src="https://support-cdn.buckydrop.com/root_1372a76a1d779000a87b6d0fd983bffd/my-images/2020/12/10/16075917411681.png"/>Note:1.）The refund from the return/exchange request is based on the actual price you paid for the product.2. ）You can only request for&nbsp;product return/exchange when the seller agrees.3. ）If there is not enough balance in your account to pay for the shipping cost when requesting&nbsp;for product&nbsp;return/exchange, the request will be ignored by the system automatically（In order to ensure that you can submit the request normally, please keep&nbsp;your&nbsp;account balance&nbsp;sufficient）.&nbsp;4. ）We will determine if your&nbsp;return/exchange&nbsp;request will be supported&nbsp;for&nbsp;product purchased from a third-party platform (e.g.&nbsp;JD.com, Amazon, DangDang.com) based on the actual situation. BuckyDrop reserves the right of final interpretation.&nbsp;&nbsp;3. How to determine if the product is eligible for Return&nbsp;&amp; Exchange Guarantee?Products are either “Eligible” or “Ineligible” for&nbsp;the 5-Day Return&nbsp;&amp; Exchange Guarantee<img src="https://support-cdn.buckydrop.com/root_1372a76a1d779000a87b6d0fd983bffd/my-images/2020/12/10/16075909268492.png"/>Examples, Responsibilities and Disputes Solution for Defective Products/Products with Quality Issues<img src="https://support-cdn.buckydrop.com/root_1372a76a1d779000a87b6d0fd983bffd/my-images/2020/12/10/16075909632703.png"/>

Returns and Refunds

In this article ● States tariff threshold reference table● How to avoid paying taxes? In general, declared value of package is lower than the tariff threshold, the package normally will not be taxed (but fraud declaration is another matter). If your package is taxed, you need to pay taxes and help clear the customs, but the probability of this situation is very small, only 0.3% of the packages have been taxed so far. States tariff threshold reference table: <img src="https://support-cdn.buckydrop.com/root_1372a76a1d779000a87b6d0fd983bffd/my-images/2020/12/10/16075857695581.png"/> Notes：1. Canadian, European customs are strict in package inspection. Business express such as DHL, UPS, have large chance to be taxed.2. The parcel shipped by Canada Preferential line exceeds 5kg or declared value is higher than tax exemption may be taxed and charged customs clearance fees (about US$10). The fees reflect as the cost of COD of post office. Parcels submitted after 2015.11.20 (including the day can request with Superbuy customer service for reduction of COD cost based on the receipt and picture. Attached: a list of the various provinces of Canada tax <img src="https://support-cdn.buckydrop.com/root_1372a76a1d779000a87b6d0fd983bffd/my-images/2020/12/10/16075857910302.png"/> How to avoid paying taxes? You can refer to the following suggestions:1. The weight of the package is the important basis for the customs to judge the package as civil parcel or commercial parcel. The package weigh over 10 kg will be considered as the commercial package, so when you submit delivery order, be sure to confirm the weight of your parcel. If you choose the DHL, you also need to consider the volume of items (The charge of DHL is confirmed by both the volume and weight of the commodity).2. The ceiling of package weight is 30 kg. If your package is more than 30 kg, you can submit delivery order respectively, but suggested that each order cannot be more than 10 kg as well.3. A large number of the same item can be regarded as the commercial package, too. So please avoid using the same parcel to send a lot of a single considerable product.4. As you know, we are sorry to tell you that we cannot give you 100% guarantee that your parcel will be taxed or not. Notes:The number of the item and the weight of the package is the important basis for customs to judge the package as civil or commercial parcel. The package which is more than 10 kg will be more likely to be seen as the commercial parcel, so when you submit delivery order, be sure to confirm the weight of your parcel. And a large number of the same item can be regarded as the commercial package, too. So please try separating the single items into different parcels.Besides, limited by customs policy, especially food items, please be careful to send them overseas.The above information is collected from the Internet data, only for your reference, cannot be the standard guidance.

Customs & Taxes

<ul class=" list-paddingleft-2" style="list-style-type: disc;"><li>Users can estimate the shipping cost by accessing&nbsp;&quot;Tools – Shipping Fee Calculator&quot;. Enter your destination countries (max. 20), weight &amp; size of the product (packaging included), and product category. You will find the estimated shipping cost, delivery time, and available logistics service providers.</li></ul><img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2023/05/08/16835407888079.png"/> <img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2023/05/08/16835408710992.png"/> <ul class=" list-paddingleft-2" style="list-style-type: disc;"><li>Please provide us with the product link and inform of the destination country if you are not sure about the product restrictions and the shipping cost. We will estimate the international shipping cost and find the logistics line for you within the promised time.</li></ul>

How to estimate the shipping fee?

You need to submit the parcel by yourself after the warehouse stock-in. You can choose the packaging method&nbsp;and the shipping line. The system will freeze the estimated shipping cost from your account balance temporarily. The actual shipping cost will be deducted from your account after the parcel is packed and weighed.

How to submit parcel for my orders?

You can submit the parcel after the products arrive at the Buckydrop warehouse and you will be able to see the available logistics lines. You can check the price, delivery time, and logistics line features in submission page before selecting the line.<img src="https://support-cdn.buckydrop.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292545789671.png"/> <img src="https://support-cdn.buckydrop.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292546058232.png"/>

How to select the shipping line for products?

Click the order number in &quot;Orders&quot; and click the &quot;Delivery Info&quot; in the top right corner. You will be able to see the tracking information there.<img src="https://support-cdn.buckydrop.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292558507351.png"/> <img src="https://support-cdn.buckydrop.com/root_0dd755e9e949f7d6cefc3dc468d1f0c8/my-images/2020/07/27/3-0.png"/>

How to track international shipping information of parcel?

If your parcel is lost or damaged, we will assist you in claiming for compensation from the logistics providers.&nbsp; Compensation Rules for Parcel Loss1.The compensation rules of logistics providers refers to the compensation standards for parcel loss and damage (including partial loss) stipulated in the service agreement or published on their website when they provide logistics services for BuckyDrop.2.If you confirm that your parcel is missing or damaged.3.Kindly&nbsp;reminder&nbsp;for&nbsp;parcel&nbsp;damage&nbsp;and&nbsp;partial&nbsp;loss：1) No compensation for fragile products2) Freight is not refundable3)Need to prove that the damage is caused by the improper transportation of the logistics provider, which will lead to difficulty in claiming for compensation<a href="https://www.superbuy.com/cn/page/help/#p51_55_helpId148"></a>4. Please read the following compensation rules carefully. If you have any questions, please feel free to contact our customer serviceYou can also view the content via online documentation:&nbsp;Click <a href="https://docs.google.com/spreadsheets/d/1T6yELrJRrw6_gXTrzvZQ1FMm7l3Lbi3qqZcqwVOHLT4/edit?usp=sharing" target="_self">here</a> to view the compensation rules for logistics providers. Generally, the following is required when you apply to the logistics providers for parcel query and compensation:1.&nbsp;&nbsp;&nbsp;&nbsp;Evidence that the foreign logistics provider confirms that the parcel is lost / not delivered / cannot be found, and the parcel-related proof issued by the recipient and the local courier is equally effective.2. Evidence that the recipient confirms the parcel is not delivered, which shall include the parcel number, waybill number, name and address of the recipient, etc.3. Screenshots including these of order information, product name, quantity, amount etc., or proof of purchase of online transaction for the product.To claim compensation from DHL, you also need to provide commercial invoice and letter of claim.4. Other kinds of written query forms, claim forms, waybills, payment vouchers, etc. required by logistics providers.&nbsp;The timeframe for parcel processing starts from the date the parcel is sent out, and the new compensation rules come into effect on&nbsp;6 August, 2020 (Beijing Time), and apply to parcels sent after that time.&nbsp;Disclaimer&nbsp;1. Caused by Force Majeure (except insured parcel) (parcel loss or damage mentioned above);2. Items confiscated by the competent authority or dealt with in accordance with the relevant regulations due to delivery in violation of the provisions on prohibited or restricted articles ;3.The parcel is intact without any traces of disassembly and its weight is not reduced during delivery, while the inner parts are missing or damaged;4. The parcel has been signed off;5. Loss or delay of the parcel due to the customer’s fault or the cause of the item itself;6. There is no query or claim for compensation within 7 days after the parcel has been signed off or 45 days after it has been shipped (click here for the details of validity of the application for after-sales service);7. The international parcel is seized, confiscated or destroyed by the country of destination in accordance with its domestic laws and regulations.&nbsp;Prohibited items&nbsp;Prohibited items for delivery&nbsp;1. Items prohibited by national laws and regulations from circulation or delivery;2. Explosives, inflammables, corrosives, radioactives and toxics;3. Reactionary newspapers, books or obscene items;4. Various currencies;5. Items impairing public health;6. Perishables;7. Living animals (except bees, silkworms and leeches whose packaging can ensure the safety of delivery and staff);8. Items with improper packaging that may endanger personal safety, pollute or damage other shipping equipment;9. Other items not suitable for delivery.&nbsp;Items prohibited by postal practice&nbsp;1. The nature of the item or its packaging is suspected of hurting the postal personnel or defacing the shipment or postal equipment;2. Items with sharp edges such as metal buttons for sealing, which may hinder shipment processing;3. All kinds of firearms, ammunition, explosives, inflammables, corrosives, radioactive elements and containers, strong poisons, narcotic drugs, biochemical products and infectious substances;4. All kinds of publications, propaganda materials and printed materials that endanger social security and stability and are obscene;5. All kinds of items that endanger public health;6. Documents or items prohibited from entering or circulating by the other party;7. In addition to the above general regulations, the relevant regulations of the customs department shall also be followed.&nbsp;Taiwan Post regulations of prohibited delivery&nbsp;1. The nature of the item or its package is suspected of hurting the postal personnel or defacing the shipment or postal equipment;2. Items with sharp edges such as metal buttons for sealing, which may hinder shipment processing;3. Inflammables, explosives or other dangerous items. However, if the filing institution uses special methods to package the perishable biological materials sent to each other, and the relevant competent department issues the transportation certificate, it shall not be subject to this restriction;4. Living animals, but bees, silkworms, leeches, parasites sent to each other by the filing agencies or insects for the elimination of pests are not subject to this restriction;5. Radioactives;6. Opium, morphine and other narcotic substances. However, this restriction shall not apply to items that have been approved by the relevant competent authorities and issued transport vouchers or documents prepared by judicial organs or judicial police agencies for the purpose of litigation evidence, and are sent to each other as insured or declared parcels, or used as insured parcels for medical or scientific research, but are approved to be sent to the bureau;7. Documents or items with obscenity that impair decency. However, this restriction shall not apply to registered letters or parcels sent to each other for the purpose of evidence in litigation as evidenced in writing by judicial organs or judicial police organs;8. Documents or items prohibited from entering the place of destination;9. Documents or items prohibited from being sold and manufactured by relevant competent authorities in Taiwan. However, However, this restriction shall not apply to registered letters or parcels sent to each other for the purpose of evidence in litigation as evidenced in writing by judicial organs or judicial police organs;10. Lotteries and leaflets related to lotteries. However, this restriction shall not apply to registered letters or parcels sent to each other for the purpose of evidence in litigation as evidenced in writing by judicial organs or judicial police organs;11. Contraband under other laws and regulations.

Logistics provider compensation rules

Shipping & Delivery

How to Promote Selected Products? <h1>I &nbsp;Add Collection &amp; Edit Products</h1><h2>1.&nbsp;Add Collection</h2> Path: BuckyShop &gt; Products &gt; CollectionsFollow the steps (see the pics below): 1.1 Click “Add Collection”&nbsp;to go to the Add Collection page.<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/16635562732566.png"/> 1.2 Edit the title &gt; upload images &gt; fill in the description &gt; click “Save”;1.3 Edit website SEO;1.4 Click “Save”&nbsp;at the end to enter the Add Product page.<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/16635563094432.png"/><h2>2.&nbsp;Add product to Collections</h2>2.1 You can add products one by one.&nbsp;If the&nbsp;product link&nbsp;you enter is valid, the&nbsp;platform will&nbsp;automatically retrieve&nbsp;the product info;2.2 You can add products&nbsp;batches&nbsp;and view&nbsp;the&nbsp;results in Imported Products;2.3 The successfully&nbsp;retrieved products&nbsp;will be displayed in the list, and&nbsp;you can&nbsp;adjust the sorting of the products and delete them&nbsp;via&nbsp;the icon on the right;Note: If the product name is displayed, it means the product is successfully retrieved, and if a&nbsp;link is displayed, it means the product retrieval is in process&nbsp;(sorting is also supported).<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/16635563481351.png"/><h1> </h1><h1>II &nbsp;Display Collections&nbsp;by Adding Sections&nbsp;</h1>Path: BuckyShop &gt; Store settings &gt; Theme &gt; Design &gt; Add Sections 1.&nbsp;Add the 3 sections (see the pic) to display collection;<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/1663556383669).png"/>2.&nbsp;Choose the sections (see the pic) for collection;<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/1663556423068).png"/>3.&nbsp;Choose what to display in the collection, and click “Save”;4.&nbsp;Click “More”&nbsp;to go to the collection details page. Copy and paste the link to third-party platforms.&nbsp;

How to Promote Selected Products?

<h2></h2><h1>How to add products and display them on your store?</h1><h2>Step 1: Add products and edit product info and attributes</h2>1.&nbsp;Sign in to BuckyDrop &gt; BuckyShop &gt; Products &gt; All Products, and click “Add product”;&nbsp;<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2023/04/13/16813805815032.png"/>2.&nbsp;Add products and edit product info, i.e., product name, description, image, etc.&nbsp;<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/16635581233472.png"/>3.&nbsp;Choose the category under which the products will display, and edit tags, type, etc.;<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/16635581437663.png"/>4.&nbsp;Add product attributes, i.e. sale price, cost, inventory, unit, etc.;<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/16635581646044.png"/>5.&nbsp;Click “Save”&nbsp;to save the product info; <h2>Step 2: Push Products</h2>1. Go back to All Products &gt; find the saved product in the list &gt; enable Push;&nbsp;<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/16635581952085.png"/><h2>Step 3: View the display effect in your store</h2>1. Go to your store to view the listed products;<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/16635582272946.png"/><h1> </h1><h1>How to add collection and display it&nbsp;in the store?</h1><h2>Step 1: Edit Collection;</h2>1.&nbsp;Sign in to BuckyDrop &gt; BuckShop &gt; Products &gt; Collections, and click “Add Collection”;<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/16635582725987.png"/>2.&nbsp;Edit the collection title, upload desired images, and fill in descriptions;<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/16635582993608.png"/>3.&nbsp;If needed, you can set conditions for product types, and the products that match the conditions will be auto-added to the collection;&nbsp;<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/16635583203109.png"/>4.&nbsp;Click “Save”; <h2>Step 2: Display the collection in your BuckyShop store</h2> 1. Go to BuckyShop &gt; Store Settings &gt; Theme, and click “Design”;<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/16635584178040.png"/><img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/16635585048981.png"/>2. Click Collection list on the left, and you’ll see a Collection bar on the right;&nbsp;<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/16635585340362.png"/> 3. You can see the newly added collections. Choose one collection and click “Save”;<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/16635585515993.png"/><img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/16635585686905.png"/>4. Go back to your store, refresh the page, and you’ll see the selected collection there.<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/09/19/16635585909736.png"/>

How to add products and display them on your store?

Welcome to BuckyShop! One of the most all-around dropshipping companies in the world! Whether you opening a new online store or are interested in setting&nbsp;up a BuckyShop store, you can find out more information about your options here. Follow the initial setup guide to start using BuckyShop. The initial setup guide features step-by-step tutorials for the main tasks you need to complete before you start selling. In addition to the initial setup guide, you can print the setup checklist to track your progress. If you are already selling on another platform but would like to move your store to BuckyShop, then get started with your store migration today.

Introduction to BuckyShop

<h3> </h3><h3>1. What services are available on BuckyShop?</h3>BuckyDrop is not only simply a dropshipping company, but also an all-around total solution which is ready to assist you to work through the whole e-commerce selling journey,If you do not own a store but would like to create one, you can select the BuckyShop store creation service. You will be able to create your own store within minutes with our store creation tool. The only thing you need to do is select the products, push them to your store, and promote your store. Push the orders to us after your customers’ place the orders and we will take care of the rest (product purchase, quality inspection, storage, packaging, and shipping) for you. Also, you can select the BuckyShop value-added services to customize your store based on your needs. We can provide a complete solution for your store. 2. Can I customize the BuckyShop service based on my needs?Yes, you can. The BuckyDrop store operation service consists of basic services and value-added services. Order management service is included in the basic service. If you need customized services, you can try our value-added services. For details, please view BuckyShop value-added services. <h3>3. Pricing plans</h3>Depending on the type of business you are running and the way you want to sell your products, your needs might vary. Because of this, BuckyShop offers several subscription plans that have different monthly fees, transaction fees, and store features.

Overview

1. How to enter BuckyShop You can login BuckyDrop and click BuckyShop in top or left navigation to enter your BuckyShop page.<img src="https://support-cdn.buckydrop.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/1629256332853户.png"/> 2. Manage your BuckyShop account After your login in to your Buckyshop account, you can click your button on the right top corner to manager your Buckyshop account including your profile, plan, staff account or log out.<img src="https://img1.superbuy.com/images/p/2019/07/07/5HdNxaHcdBERRz33WwbSk46TStceix.png"/> 3. Account Security Connecting your computer or mobile device to any network incurs a degree of risk. No matter the size of your business, criminals might target you and your information. Caution<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; vertical-align: baseline; white-space: pre-wrap; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px;">If you believe someone has accessed your account without your permission, then take steps to secure your data immediately.Secure a compromised accountIf your account has been compromised, then take action to protect your data right away. Steps<ul class=" list-paddingleft-2" style="list-style-type: disc;"><li>Log in to the email account that you use to log in to BuckyShop and change the password.</li><li>Log in to BuckyShop and change the password for your BuckyShop account. If you can&#39;t log in, then&nbsp;reset your password. If you don&#39;t receive a password reset email, then contact BuckyShop Support.</li><li>Enable&nbsp;two-step authentication&nbsp;for extra security at login. If two-step authentication is already configured and an attacker was able to defeat it — for example, they stole your device — then&nbsp;change your device&nbsp;and set up two-step authentication again.</li><li>Check your banking details for&nbsp;BuckyShop Payments&nbsp;and update them if necessary.</li><li>Check and update your banking details for&nbsp;PayPal&nbsp;and any other payment providers you have configured.</li><li>Review your general account settings to make sure all other information is correct.</li><li>Follow&nbsp;government guides&nbsp;to protect your identity and sensitive information.</li></ul> BuckyShop recommends a number of processes to protect yourself and your customers.To protect yourself from risk, learn about generating unique passwords for your accounts, as well as how to secure a compromised account and reset blacklisted credentials. Each of your passwords should be unique. Don&#39;t use the same password for more than one account, even if the accounts are related. <img src="https://img1.superbuy.com/images/p/2019/07/07/cjdCATMFjhwBHAYfEHfzHWNKKhBYfG.png"/> 4. Managing Your stores My stores button is in the bottom of left navigation, you will see &quot;add store&quot; in that page after you click it, and you need to fill in the necessary information to complete the store creation. <img src="https://img1.superbuy.com/images/p/2019/07/07/iCQKXyzb3Sj6DDNpxS5bDj63jszZxx.png"/> After you submit, your store will be listed in &quot;My stores&quot; and you will see &quot;View store&quot; and &quot;Action&quot;, &quot;View store&quot; will lead you to your own store, &quot;Action&quot; will let you know your shop;scurrent subscription or continue to subscribe shop plan. Make sure you have read the Buckyshop Service Agreement before you create your own store.<img src="https://support-cdn.buckydrop.com/root_0dd755e9e949f7d6cefc3dc468d1f0c8/my-images/2020/07/27/4.png"/>

Buckyshop Account

Set up And Run Your BuckyShop Store

NotificationsYou can choose to have email notifications sent to you, your staff, or your customers, depending on the setting for your&nbsp;notifications.Notifications will be sent to a customer when he or she has created and account at your shop, placed an order, or a parcel with the goods they ordered has been accepted by logistics.BuckyShop provides default email templates, whereas customized notifications can also be facilitated.Click here to know more about Customize Customer notifications.Order notifications are notifications that are sent to the owner, staff or any party or personnel that the owner deems necessary to know such information.You can add or delete recipient for such information by the following steps:a. Go to your shop admin, click Store→Notifications. <img src="https://img1.superbuy.com/images/p/2019/07/08/5RNWCs34MstC5XY3rMfccjmPkM4bX8.png"/> Set up the senderNotification emails that are to be sent to your customers, or your staffs from the email address that you’ve facilitated at this sector.You can either choose to use the email address that BuckyShop provides for free, or add a new email sender with and email account that you have full access to.AlertBuckyShop email sender is robotic in nature, and shall not be attended to. If any customer of yours so choose to send important email to that email address, BuckyShop won’t be able to forward such information to you, or to locate them upon your notification. BuckyShop recommend you to add a new email sender with and email account that you have full access to. Our years of E-business experience tells that some customer could send important information/instruction to sender email.Learn how to do that by the followings steps: <ul class=" list-paddingleft-2" style="list-style-type: disc;"><li>Prepare an email account that you have full access to;</li><li>Contact the service provider, i.e, Hotmail, for the information of Outgoing server,&nbsp;Port, SSL, TLS;</li><li>Go to your shop admin, click Store→ Notifications→ Add email sender, and fill in the information required.</li></ul>

Ways to Sell

ShippingYou can manage shipping settings for your store on the Shipping&nbsp;page in your BuckyShop admin.If you are shipping from a foreign country other than the market country, the cost for shipping are mostly floating. To maximize your profit, and balance it with customer satisfaction, you might need to second think several times before you set up rules for shipping.You can use BuckyDrop Tools/Services, Shipping Fee Calculator, or Shipping Fee Enquiry to help you with the decision making. 1. Types of shipping Free shippingOffering free shipping will have a positive impact on your cart conversions. There are a few ways to offer free shipping, even if your business is just getting started. One way is to include the shipping fee in your product prices. Find out what the average cost to ship your product is, then add the buffer into your prices.Another way is to offer free shipping on all orders over a certain dollar amount. You can set up either&nbsp;<a href="https://help.shopify.com/en/manual/shipping/rates-and-methods/free-shipping" target="" style="color: rgb(12, 12, 12); text-decoration: none;">weight or price based free shipping rates</a>. Charge exact shipping costsWith the help of BuckyDrop Tools/Services, Shipping Fee Calculator, or Shipping Fee Enquiry, you can have a good grasp on the actual cost for a particular item using any available shipping lines. Flat rate shippingAnother way to charge for shipping is to offer a flat rate for every package, or&nbsp;flat rates for weight ranges,&nbsp;<a href="https://help.shopify.com/en/manual/shipping/zones" target="" style="color: rgb(12, 12, 12); text-decoration: none;">destinations</a>, or&nbsp;cart totals. When deciding on a flat rate, you will need to consider your average shipping cost to send a package so you don’t over or under charge. An example of a flat rate is to charge $5 for all domestic shipments.Remember that your goal is to balance your own shipping and handling costs with attractive pricing for your customers. Different shipping strategies might work better at different stages of your business. It’s worth testing out a few different options to see how it impacts your sales. 2. Shipping checklist Choosing a shipping strategy can be one of the more complex parts of running your online business. There&#39;s a lot to think about when you&#39;re getting ready to ship your products planning your shipping strategy&nbsp;and how much you will chargeYour shipping strategy will probably change over time as your store grows. One of the first decisions you will need to make is deciding how much to charge for shipping. optimizing shipping rates&nbsp;(product weight, packaging, service types) 3. Understanding shipping Shipping zones The countries and regions&nbsp;that you ship to are known as shipping zones. Each shipping zone includes shipping rates that apply to customers whose addresses are within that zone. You can see your current shipping zones and shipping rates on the&nbsp;Shipping Fee Calculator&nbsp;page in your BuckyDrop&nbsp;admin. Set up your shipping rates and methods After you&#39;ve&nbsp;<a href="https://help.shopify.com/en/manual/shipping/zones" target="" style="color: rgb(12, 12, 12); text-decoration: none;">set up shipping zones</a>&nbsp;for where you want to ship your products, you can choose the methods you&#39;ll use to get your customers&#39; orders to them. You can offer several shipping methods for a zone so your customers can choose from a range of delivery speeds and costs at checkout:l Create price-based or weight-based shipping rates for regular postage services.l Choose BuckyDrop fulfillment and drop shipping services that will ship your orders for you. 4. Shipping FAQ How do I provide free shipping to my customers? There are a few ways you can offer free shipping to your customers:Price-based ratesWeight-based ratesFree shipping discount codes. How do I add handling fees to my shipping rates? You can mark up your shipping costs or add a handling charge in two ways:Add a fixed amount to your product prices (you can edit these from the&nbsp;<a href="https://www.shopify.com/admin/products" target="" style="color: rgb(12, 12, 12); text-decoration: none;">Products</a>&nbsp;page)Add a fixed amount to your&nbsp;<a href="https://help.shopify.com/en/manual/shipping/rates-and-methods/manual-rates" target="" style="color: rgb(12, 12, 12); text-decoration: none;">manual rates</a>&nbsp;or a fixed percentage to your&nbsp;<a href="https://help.shopify.com/en/manual/shipping/rates-and-methods/custom-calculated-rates" target="" style="color: rgb(12, 12, 12); text-decoration: none;">calculated rates</a>. Can I add product-specific shipping fees? You can&#39;t add shipping rates for specific products. Instead, you can&nbsp;create an order manually, or add a custom rate from the&nbsp;<a href="https://www.shopify.com/admin/orders" target="" style="color: rgb(12, 12, 12); text-decoration: none;">Orders</a>&nbsp;page in your BuckyShop&nbsp;admin. How do I make my shipping rates more attractive to my customers? You can make your shipping rates more attractive to your customers in three ways:<a href="https://help.shopify.com/en/manual/shipping/rates-and-methods/free-shipping" target="" style="color: rgb(12, 12, 12); text-decoration: none;">Free shipping</a>—you can offer free shipping on orders over a certain dollar amount to encourage customers to complete their checkout.<a href="https://help.shopify.com/en/manual/shipping/rates-and-methods/custom-calculated-rates" target="" style="color: rgb(12, 12, 12); text-decoration: none;">Calculated shipping</a>—you can charge exact shipping costs to avoid over-charging customers.<a href="https://help.shopify.com/en/manual/shipping/rates-and-methods/manual-rates" target="" style="color: rgb(12, 12, 12); text-decoration: none;">Flat rate shipping</a>—you can offer flat rate shipping to domestic customers to encourage checkout completion.

BuckyShop Shipping

All orders will be listed in Transaction section if an order is submitted on your shop. you can click transaction button to see the orders page where shows the order list. There are 3 sections there, &quot;All&quot; &quot;Refund&quot; &quot;Dispute&quot;, you can filter these orders by 3 sections, or you can also use order number to make a precise search.<img src="https://img1.superbuy.com/images/p/2019/07/09/abzw7Ad6DBxc8jxdcmZMfBC8wYSxcJ.png"/> 1. Processing orders There are two situation that you can process orders. (1) You open BuckyShop without connecting BuckyDrop. Once there is an order placed on your shop, you can login in your BuckyShop account and confirm if you have already received this order and please also check if this order status is paid. If the order is paid, you can inform your suppliers to ship the items to your customer and fulfill the order after the tracking code/number generates. (2) You open BuckyShop with connecting BuckyDrop Once there is an order placed on your shop, you can login in your BuckyShop account and confirm if you have already received this order and please also check if this order status is paid. If the order is paid, you can login in to your BuckyDrop account to see if the order information is synchronized, and then click place order, and place delivery order according to your customer&#39;s address after the order stock-in warehouse, at last, fulfill the order after the tracking code/number generates. 2. Order status page You can see the order status page after you click transaction buttonFilter function will help you see payment status and fulfillment status orders in this page or you could search orders by time range. Payment Status: Pending: Orders unpaid but submittedAuthorized: Paypal pending on a completed payment by customer. Partially paid: &nbsp; Paid: Payment completedPartially refunded: Partial of order refunded.Refunded : Order refunded Void: order canceled by customer. Fulfillment status: Un-fulfilled: Your order is not yet fulfilledPartially fulfilled: Partial of your order is fulfilled Fulfilled: Your order fulfillment has completed<img src="https://img1.superbuy.com/images/p/2019/07/09/5nyNSYiksZc3S7Cm6ec82m2HBCj8dY.png"/> 3. Manage your order 3.1 Check and search your order You can enter your BuckyShop order list by clicking order in left navigation in BuckyShop,you can also filter the order by payment status or fulfillment status, you will be able search the order by order number , product title, SPU, SKU, customer email/name, and transaction ID and tracking number. <img src="https://img1.superbuy.com/images/p/2019/08/28/6fiNFb3nSYGYyHzXTsEXXbEpysYc5z.png"/> <img src="https://img1.superbuy.com/images/p/2019/08/28/hzF7j2WJBxCh7BHyQGtDDY6jAtGE77.png"/> <img src="https://img1.superbuy.com/images/p/2019/08/27/WjxRTPTWMeKhSiW8xPbywAGPhP2SGC.png"/> 3.2 Manage your order status When an order is placed and paid on your BuckyShop store, you will be able to click the order to see the details of this order. The order details will contain order note(if have), shipping address, billing address, product information, customer email. Confirm the payment before you click &quot;Mark as paid&quot;. There is also &quot;cancel order&quot; button besides the &quot;Mark as paid&quot;. You could &quot;mark as fulfilled&quot; &nbsp;after the logistics tracking number is generated. &quot;Restock item&quot; will increase the inventory quantity of the products.<img src="https://img1.superbuy.com/images/p/2019/08/28/NsRpmfCfhcbFA5GBwNiwmnSzrzmexb.png"/> <img src="https://img1.superbuy.com/images/p/2019/08/28/8abcapskzJEPZxdjXCpmBizRXJRSBD.png"/> <img src="https://img1.superbuy.com/images/p/2019/08/28/THtt4kSaCb6apFmeMm22zBMkzk8j8S.png"/> 3.3 Export Order record You can export the order record by clicking &quot;Export&quot; button in the right top of the order page.It will lead you to the page of export record, you could choose the record you need to download. <img src="https://img1.superbuy.com/images/p/2019/08/28/bfcwQczpEGf8aCRb4ZMrKmsah48FDB.png"/> <img src="https://img1.superbuy.com/images/p/2019/08/28/RTSjSaiAdjncdRPd7SwpbWZa8PenZZ.png"/> 3.4 Refunding and canceling orders If an order is require to be refunded by customer , you can click &quot;cancel order&quot; and choose the reason of cancellation and after that, the money will be refuned to your customer. please also be aware that All unfulfilled products will be restocked automatically. A canceled order can’t be recovered. <img src="https://img1.superbuy.com/images/p/2019/08/28/2nFiQQmXswEr2HRDQ35SHXNXJJzfKi.png"/>

BuckyShop Orders

How to check your customers You can find &quot;customer&quot; section in the left navigation in BuckyShop,you can search them by email , phone number, order number ,tag, and name.Customer info list could be also sorted by Capital letters in sequence, order status , update time. <img src="https://img1.superbuy.com/images/p/2019/08/28/k52axZyRPaM7cGMRbcKzpKks5sdWPm.png"/> How to manage your customers Choose one or more customers there will be a button action you could see, and options to choose.&quot;Delete selected customer&quot; will remove this customer from your customer list&quot;Add tags&quot; will help you easily recognize them&quot;Remove tags&quot; will recover the customer to normal with no description. Click one customer name will direct you to the detailed page with customer information including email contact,address, placed orders and timeline of this customer information movements <img src="https://img1.superbuy.com/images/p/2019/08/28/wsN3iPYwAwX2QjjPWdwHdAYcXpwbt8.png"/>

BuckyShop Customers

Analysis overviewBuckyShop Analysis can provide you with great details about your sales and customers. Analysis can reveal statics of 5 days each time.Analysis of 6 types are available: 1. Total salesSum of all orders&#39; total amount (except &#39;&#39;pending&#39;&#39; and &#39;&#39;voided&#39;&#39; orders)Total sales shows a summary of sales within a certain period of time after you filter it by date.It also will allow you compare the current sales to another period of time such as the following picture. You will clearly see the difference of sales between two period <img src="https://img1.superbuy.com/images/p/2019/08/29/G3hbxEJkQYbkWiP7cy6mAfSScbGyD8.png"/> 2. Total ordersTotal number of orders (except &#39;&#39;pending&#39;&#39; and &#39;&#39;voided&#39;&#39; orders)Total orders shows a summary of orders within a certain period of time after you filter it by date.It also will allow you compare the current order number to another period of time such as the following picture. You will clearly see the difference of order between two periods.<img src="https://img1.superbuy.com/images/p/2019/08/29/j3ApYZBdFSpF22RdRKTJjSK2rxjrxe.png"/> 3. Average order valueTotal sales divided by the total number of orders (except &#39;&#39;pending&#39;&#39; and &#39;&#39;voided&#39;&#39; orders)Average order value shows a total sales divided by the total number of orders on average &nbsp;within a certain period of time after you filter it by date.It also will allow you compare the current average order value to another period of time such as the following picture. You will clearly see the difference of average order value between two periods.<img src="https://img1.superbuy.com/images/p/2019/08/29/nkhwwJWMkJnFtpGnYx6sD6JwJwexwQ.png"/>4. Total net paymentSum of all orders&#39; net paymentTotal net payment shows a summary of net payment of all orders within a certain period of time after you filter it by date.It also will allow you compare the current total net payment to another period of time such as the following picture. You will clearly see the difference of net payment between two periods.<img src="https://img1.superbuy.com/images/p/2019/08/29/ZEbpXfmTEDQ3J7TfDbRjBisTjT4TsY.png"/> 5. Returning customer rateThe percentage of customers that have placed more than one order from your store, out of customers that placed an orderReturning customer rate will show the customer who has purchased more than one order or one time from your store,and calculate the repurchase percentage, it also will allow you to compare the current repurchase percentage to another period of time. <img src="https://img1.superbuy.com/images/p/2019/08/29/dkn3MMDmRdjGcE5tHRfwAr7smSJprW.png"/> 6. Top products by unit soldProducts with the most individual units sold.It shows the most popular and hot sale product in a certain of period.<img src="https://img1.superbuy.com/images/p/2019/08/29/FdAsyzcjkYBrCjDPdSWWJ5DGrATCGP.png"/>

BuckyShop Analytics

<ul class=" list-paddingleft-2" style="list-style-type: disc;"><li>If you have purchased your domain through a third party, you could get the IP through our website and connect your domain to it. After setup, you can access your BuckyShop store via the domain name beginning with http. </li><li>If you still want to access your BuckyShop store via the domain name beginning with&nbsp;https, there are two methods as follows:</li></ul> Method&nbsp;1:&nbsp;Click &quot;Verify Connection and SSL Certificate&quot; directly, and the system will automatically assign you an SSL certificate and complete the connection.<img src="https://support-cdn.buckydrop.com/root_c394c1a843e48049850e431e9585ce91/my-images/2021/12/24/16403161359142.png" width="690" height="243"/>Method 2:&nbsp;If you already have an SSL certificate and want to connect your own SSL certificate to BuckyShop store, please contact our customer service and provide your SSL certificate, so we’ll help you complete the relevant configuration. How to get the IP of our website:1. Click &quot;Store settings&quot; in BuckyShop navigation,and choose Domain section,you will see this page,click the &quot;Connect existing domain&quot; and you will be directed to existing page,enter the existing domain into the column,click &quot;next&quot; you will get an IP of our website.2. Connect the existing domain to BuckyShop via the website you apply it.The following are examples for common domain websites.A.Godaddy:www.godaddy.comB.Namecheap:www.namecheap.com<img src="https://support-cdn.buckydrop.com/root_1372a76a1d779000a87b6d0fd983bffd/my-images/2020/09/22/0.png"/><img src="https://support-cdn.buckydrop.com/root_1372a76a1d779000a87b6d0fd983bffd/my-images/2020/09/22/1.png"/><img src="https://support-cdn.buckydrop.com/root_c394c1a843e48049850e431e9585ce91/my-images/2021/12/24/16403161435694.png" width="692" height="293"/>then you need to edit the following DNS settings:- Your CNAME should point to BuckyShop&#39;s IP address,which is&nbsp;an1.mybuckyshop.com&nbsp;1.Log in to the account you have with your domain provider.2.Find your DNS settings. Look for your domain management area,DNS configuration,or similar.3.Edit your CNAME to point to BuckyShop&#39;s IP addressThe domain settings panel might feature drop-downs or editable fields,or you might have to check boxes or edit a table. You need to:- enter to CNAME- enter BuckyShop&#39;s IP address&nbsp;an1.mybuckyshop.com&nbsp;&nbsp;as the destination for the&nbsp;CNAME.4.Save the CNAME (click Save,Save Zone File,Add Record,or similar).5.Now If you have already completed the above steps,you can connect your domain with Buckydrop. Steps for connection to existing domain for Namecheap:Step1.Login your namecheap account, click the domain you want to bond and manage.<img src="https://img1.superbuy.com/images/p/2019/09/24/mZA53k33cyTRNFjmNTXS75Frkdf3yM.png"/>Step 2.Set the configuration of the corresponding domain.Step 3.After you complete the step 2,just wait for about 5 minutes,your domain will be connected and modified to be the existing one.<img src="https://support-cdn.buckydrop.com/root_d86b95447326071105228eecee16b7c6/my-images/2021/03/22/1616401032636G.png"/>

Set up Your Existing Domain to Connect to BuckyShop

About BuckyShop

For orders generated by BuckyShop or synchronized by other site building platforms, if automatic order submission is not set, you need to manually process the &quot;order placement&quot; synchronization order information to BuckyDrop for subsequent fulfillment. Therefore, if you don&#39;t want to spend time processing these orders, you can set relevant rules for automatic processing, and you don&#39;t need to manually process them again Click Settings -&gt; Automatic Order Submission -&gt; Open Switch -&gt; Save to complete the whole step<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/11/03/16674613143821.png"/>

How to set automatic order submission?

How to use BuckyDrop if you are a cross-border e-seller with no store connected?&nbsp;1. Create OrderWhen the consumer places an order, you can manually create the order on BuckyDrop, and save it after selecting the product and entering the shipping address.Note: If you want to add forwarding products to the order, you can add and save the products on the Saved Products page before creating the order.<img src="https://support-cdn.buckydrop.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292744057241.png"/> <img src="https://support-cdn.buckydrop.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292744322962.png"/> &nbsp;2. Submit OrderHow to submit order: Go to the Manual Order page -&gt; Select the order you want to submit -&gt; Select the services needed (e.g. Product Inspection, Product Photos, etc.).The system will decide whether BuckyDrop will purchase and ship the products to the warehouse for you, or you will ship the products to the warehouse by yourself, depending on the type of your order (shopping agent order / forwarding order).<img src="https://support-cdn.buckydrop.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292744678573.png"/> 3. Submit ParcelAfter the products are stored in the warehouse, you can select the packaging material or other packaging services before submitting the parcel. Note: a maximum of 3 logistics lines can be selected.After the warehouse staff completes the packing and confirms the actual volume and weight of the parcel, the system will confirm the final logistics line according to the priority you have selected, and then automatically deduct the freight.<img src="https://support-cdn.buckydrop.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292744983424.png"/> 4. Kindly ReminderYou can pre-select the default services for each order and parcel in the Service Market, so as to avoid selecting the same service every time you place an order.<img src="https://support-cdn.buckydrop.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292745365865.png"/>

Cross-border e-sellers in no need of store connection

1. Click saved list, find the order you want to put into purchase list. <img src="https://support-cdn.buckydrop.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292761582451.png"/> 2. Click &quot;add to purchase list&quot;, you will be able to see the item in your purchase list.<img src="https://support-cdn.buckydrop.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292761773912.png"/> 3. Click “place order”&nbsp;in this page, then the purchase order is created and waiting for processing.

How to place purchase order in BuckyDrop?

1. You can add items to your purchase list from “Saved products”&nbsp;and place purchase order.<img src="https://support-cdn.buckydrop.com/root_0dd755e9e949f7d6cefc3dc468d1f0c8/my-images/2020/07/27/6.png"/> 2.&nbsp;After the order status becomes “Stored”, you can push this item to your shop. Inventory section will show you the inventory status.<img src="https://support-cdn.buckydrop.com/root_0dd755e9e949f7d6cefc3dc468d1f0c8/my-images/2020/07/27/6-0.png"/> <img src="https://support-cdn.buckydrop.com/root_0dd755e9e949f7d6cefc3dc468d1f0c8/my-images/2020/07/27/6-1.png"/> &nbsp; 3. Once the customer place an order in your store. you will be able to see the order in the section “Fulfillment for my store”-”Awaiting delivery”,then you submit the delivery order for your customer.<img src="https://support-cdn.buckydrop.com/root_0dd755e9e949f7d6cefc3dc468d1f0c8/my-images/2020/07/27/6-2.png"/> <img src="https://support-cdn.buckydrop.com/root_0dd755e9e949f7d6cefc3dc468d1f0c8/my-images/2020/07/27/6-3.png"/>

How to place inventory order in BuckyDrop?

Possible order status: &nbsp;&quot;Processing&quot;, &quot;Awaiting Delivery&quot;, &quot;Packing&amp;Dispatched&quot;.<img src="https://img1.superbuy.com/images/p/2019/06/22/HBCMKSRQXjPsCTfa334ZXncJp5QdW2.png"/> <ul class=" list-paddingleft-2" style="list-style-type: disc;"><li>My orders: This section is an order list including all your order under your current store.</li><li>Processing: BuckyDrop is currently purchasing the product for your order.</li><li>Awaiting Delivery: The product has been stocked-in the BuckyDrop warehouse, you can now submit the parcel and ship the product.</li><li>Packing&amp;Dispatched: The parcel has been shipped.</li></ul>

What are the order status？

1. You can find the “+ Create manual order”&nbsp;in ”Orders from my store”&nbsp;section.<img src="https://img1.superbuy.com/images/p/2019/06/22/ayWc7MdCJFaJZahSi3Xn75XE7j2YHi.png"/> 2. Click “+ Create manual order”&nbsp;you will see a frame popping up and requiring you to add product by URL.<img src="https://img1.superbuy.com/images/p/2019/06/22/EsKCWzZYTcmejztTMnTBAwZdCjC5Ji.png"/> 3. After you paste the URL you click the blue searching button, and it will show the product’s variants you can choose the necessary variants and then add to order.<img src="https://img1.superbuy.com/images/p/2019/06/22/cEQ4SS8KD8msiDRn2zmhwahkTRDsfN.png"/> 4. Fill in the address you need to ship and save the order ,you will see the created manual order.<img src="https://img1.superbuy.com/images/p/2019/06/22/sMrb3fZKzd2AJTnQFK2SQpytFTJyCR.png"/> <img src="https://img1.superbuy.com/images/p/2019/06/22/amnkZMJnBQJizWisBSEMR7iKwjGSYN.png"/>

How to create a manual order?

1. Find the order in your order list and click &quot;Cancel Order&quot; beside the order number.<img src="https://img1.superbuy.com/images/p/2019/06/22/5fDy3AcRQpSCPQH7ADZkiH6KtXZbp3.png"/> 2. Select the products you want to cancel and click &quot;Confirm&quot; so that we can process the order cancellation request within 24 hours for you.<img src="https://img1.superbuy.com/images/p/2019/06/22/djF3N554af2H4w4THRaECpPWFMrrzP.png"/> 3. You can view the order details by clicking the order number. If the order status says &quot;Closed&quot;, it means your order has been canceled and the cost will be refunded to your account balance.<img src="https://img1.superbuy.com/images/p/2019/06/22/waMtGZyhy3XeEjiHCYKwckF4wwMcEf.png"/>

How to cancel order?

1. Find your purchase order in your Purchase orders list, choose “Stored”&nbsp;bar and you will see &nbsp;“View photos”&nbsp;in order<img src="https://img1.superbuy.com/images/p/2019/06/22/bFAc6aRrwDmZ5diHCajMPbnciw8piW.png"/> 2. Clicking “View photos”&nbsp;will show you the inspection pictures of the products.<img src="https://img1.superbuy.com/images/p/2019/06/22/Wt2F6sf7ZyaSTcYtaCAPHwfE8efbzW.png"/>

How to check inspection pictures of purchase order?

1. BuckyDrop Product Return/Exchange Policy If you do not want to complete the transaction due to subjective reasons, BuckyDrop might reject your product return/exchange request. You can request the return/exchange service if the seller of the store agrees to the return/exchange of the product. The product must be eligible for the &quot;5-day Return/Exchange Service&quot; (view the &quot;5-day Return/Exchange Service Eligibility&quot; below). How to request the return/exchange serviceWhen the order status is &quot;In Warehouse&quot;, you can request the return/exchange service within the eligible period (5 days or 120 hours after the order status is updated to &quot;In Warehouse&quot;). Requests submitted after the eligible period will not be accepted. Cost of the return/exchange serviceProduct Return cost = Cost of shipping the product back to the seller + The cost that was covered by the free shipping service.Product Exchange cost = Cost of shipping the product back to the seller + Cost of the seller shipping the exchanged product to us. Note: If the shipping is free when the product is shipped to us the first time, you need to pay for the cost that was covered by the free shipping service when you request the return/exchange service.&nbsp; 2. Attention: <ul class=" list-paddingleft-2" style="list-style-type: disc;"><li>The refund from the return/exchange request is based on the actual price you paid for the product.</li><li>You can only request the return/exchange service when the seller agrees to return/exchange the product.</li><li>If there is not enough balance left in your account to pay for the shipping cost when requesting the return/exchange, the request will be ignored by the system automatically.</li><li>We will determine if you can return/exchange the product purchased from a third-party platform (Such as JD mall, Amazon, DangDang) based on the actual situation. BuckyDrop reserves the right of final interpretation.</li></ul> 3. Regulations for the 5-day return/exchange service (products that are &quot;Eligible&quot; and &quot;Not Eligible&quot;: <img src="https://img1.superbuy.com/images/p/2019/06/22/7yDGbSTfnkGHGssmkDYaeJhPkbRaRM.png"/>

How to request the return/exchange service of purchase orders?

When the order status is updated to &quot;Awaiting delivery&quot;, it means that you can now submit the parcel. Just follow the notifications on the &quot;place delivery order&quot;&nbsp;page and submit the parcel. You can select a shipping route based on the shipping address when submitting the parcel. You can also select the parcel value added services provided by BuckyDrop and purchase&nbsp;parcel insurance&nbsp;at this step.<img src="https://img1.superbuy.com/images/p/2019/06/22/4wZ25T3nJsrYRtcMzd6nMAiKz6Bdn3.png"/>

How to fulfill orders for my store?

You can also view the content via online documentation:&nbsp;<a href="https://drive.google.com/file/d/1_I1sQmtQ8l7O6zm4D8exd77mgebWqDSq/view?usp=sharing" style="color: rgb(12, 12, 12); text-decoration: underline;">https://drive.google.com/file/d/1_I1sQmtQ8l7O6zm4D8exd77mgebWqDSq/view?usp=sharing</a><img src="https://support-cdn.buckydrop.com/root_1372a76a1d779000a87b6d0fd983bffd/my-images/2020/12/14/16079341222249.png"/>

What is the after-Sales services standard of orders in BuckyDrop？

You need to fill in certain template before bulk importing orders. The fill-in instructions are as follows: 1. To ensure the generated order info is correct, you need to fill in the template and import it per requirements. If not, it will lead to incorrect order info or shipping info, and the relevant losses arising therefrom will be borne by you. 2. The latest template version is v1.0.0. Please make sure the template you are importing is correct. 3. You can import only 1 template per time. If you have more orders, please split them into multiple templates before importing. 4. All fields in the template are required (except those specifically marked as optional). 5. The &quot;Order Number&quot; entered in the template is the unique identifier to track your order. Products with the same order number will be put under the same order. Please use the same shipping info for the same order number. If not, the order will be automatically generated using the shipping info displayed in the first line under the same order number. 6. Please enter &quot;Country&quot; and &quot;Item Category&quot; carefully according to BuckyDrop requirements, otherwise the imported order will be invalid. 7. Product Type:① If you want BuckyDrop to purchase for you, please select &quot;Shopping Agent&quot; and enter the product link, otherwise BuckyDrop won’t know the source of the product, and the imported order will be invalid.② If you will purchase by yourself, and then send the products to BuckyDrop warehouse to get them forwarded by BuckyDrop, please select &quot;Forwarding&quot; and pay close attention to the order status after submitting the order.&nbsp;&nbsp;When the order is under &quot;Purchased&quot; status, please send your purchased products to the warehouse ASAP (see the warehouse address below), and enter the tracking number of the corresponding order in the system, so that our warehouse staff will sign the parcel successfully. warehouse address: Huizhou WarehouseRecipient：Weijun&nbsp;HuangAddress：4F,3#,Changfang Industrial Park, East Xingyun Rd. No.1, 516006Province/City：GUANGDONG, HuiZhou, HuiCheng DistrictCellphone：13352789806Telephone：0752-3312969 8. Pricing Settings for Batch Imported Products： <ul class=" list-paddingleft-2" style="list-style-type: disc;"><li>When batch importing products from a purchasing order: （1）Payment: The amount of product total and freight you entered in the import template. （2）Declared Value: The amount of product total and freight you entered in the import template.</li></ul><ul class=" list-paddingleft-2" style="list-style-type: disc;"><li>When batch importing products from a forwarding order: </li></ul>&nbsp; &nbsp; &nbsp;（1）Payment: Not required &nbsp; &nbsp; &nbsp;（2）Declared Value: The amount of product total and freight you entered in the import template.

Must-Know for Bulk Import Orders

Orders

For goods that have been purchased, you can view the goods issue/receipt records in the website background. Click Purchases&gt;&gt;Inventory&gt;&gt;+Button&gt;&gt;Stock-in / Stock-out History&gt;&gt;View the results<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/11/03/16674562409671.png"/> <img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/11/03/16674562517453.png"/>

How to view goods receipt/issue related records?

If the source link of the goods that have been pushed to the store changes, BuckyDrop cannot complete the subsequent goods purchase service (unless you purchase by yourself). In this case, you need to change the product link.&nbsp;Path:Products -&gt; Products in my stores&nbsp;-&gt;&nbsp;Variants Mapping&nbsp;-&gt;&nbsp;Change Source&nbsp;-&gt;&nbsp;Enter a new link<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/11/03/16674555628921.png"/> <img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/11/03/16674555758253.png"/>

How to change the source link of existing goods?

What to do if the product import fails? For the failed products, you can click to download the unsuccessfully imported products and try to import again after entering the link.<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/11/03/16674606714732.png"/> <img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/11/03/16674606913492.png"/>

What to do if the product import fails?

You can search for products on our website, or you can grab the products of the store by yourself through the link and then import them into your store. Currently, only 1688.com is supported, and the link captures all the products of the store. Click Tool -&gt; Product Import&nbsp;-&gt;&nbsp;Chosose&nbsp;-&gt;&nbsp;Capture Product&nbsp;-&gt;&nbsp;View Results&nbsp;-&gt;&nbsp;Import to the selected commodities. In batch import, download the import template and upload it. It takes a certain time to grab commodities. After the successful capture, you can see the commodity list. Single/batch import is supported.<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/11/03/16674608654601.png"/> <img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/11/03/16674608761903.png"/>

How to grab and import goods in batches?

BuckyDrop purchaseBy default, BuckyDrop purchases goods for you according to the source link or other channels provided by you, and completes the subsequent fulfillment service of the order. Self procurementIf you have your own supplier or supply channel, you can choose to purchase goods by yourself and then send them to our warehouse, and we will provide you with follow-up order fulfillment services.<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/11/03/16674609980001.png"/>

What is the difference between BuckyDrop purchase and self purchase?

You can push the added products to my store, support re editing the product information, and subsequent users can buy these products on your website Operation path: Commodities &quot;Selected commodities&quot; Push to my store &quot;Save and push, then you can find the commodities just pushed in my store.<img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/11/03/16674611529271.png"/> <img src="https://support-cdn.buckydrop.com/root_5bf4fd1072e7cecc5438ac1f88b912bf/my-images/2022/11/03/16674611756263.png"/>

How to push products to my store?

BuckyDrop Privacy Policy

Below is a list of definitions and samples of product defects for your reference. Our warehouse will deal with your products as per settings of defect severity. Please check your settings via [Settings] -&gt; [Automatic Return &amp; Exchange].<img src="https://support-cdn.buckydrop.com/root_d86b95447326071105228eecee16b7c6/my-images/2021/01/29/16119147491231.png"/> <img src="https://support-cdn.buckydrop.com/root_d86b95447326071105228eecee16b7c6/my-images/2021/01/29/16119147880622.png"/> <img src="https://support-cdn.buckydrop.com/root_d86b95447326071105228eecee16b7c6/my-images/2021/01/29/16119148210663.png"/> <img src="https://support-cdn.buckydrop.com/root_d86b95447326071105228eecee16b7c6/my-images/2021/01/29/16119148418974.png"/>

Definition of Defects

You can select “Purchase service confirmation” when submitting the order and set up the price increase ratio (1%-100%). If the product price is still within the range after the increase, the system will deduct the extra cost from your account balance directly. If the product price exceeds the acceptable range, we will cancel the order for you.

What if the price of the product increased?

You can purchase a batch of products and store them in BuckyDrop&#39;s warehouse through &quot;add to purchase list&quot;, also, just notify us after your clients place the orders, we will ship the products for you. Procedure: 1. Find the products using &quot;Search Products&quot; click “+Saved products”&nbsp;button in product description page.<img src="https://img1.superbuy.com/images/p/2019/06/22/wMfrTRfHfcNwzi4Rps86kyJPAKz62z.png"/> 2. Click the &quot;Add to Purchase List&quot;&nbsp;after you find the item in “Saved products”.<img src="https://img1.superbuy.com/images/p/2019/06/22/HEphfeYznbKs3TNGmyFyWftwtFPbRt.png"/> 3. Edit the purchase information on the &quot;Purchase List&quot; page and click “Place Order”. BuckyDrop will process the purchase order and complete the warehouse stock-in procedure after the order is created.<img src="https://img1.superbuy.com/images/p/2019/06/22/KZAbWHRi67PsfXcRAFJsideB5HZYsj.png"/>

How do I add items to the purchase list?

Not all types of products can be imported to your store. Please read the List of Articles that Is Prohibited from Importation and Exportation by the Republic of China, the logistics lines restrictions, and the sensitive products regulations before importing your products. Detailed laws and regulations: Articles that are prohibited from importation and exportation by the Republic of ChinaThe products purchased from China must be consistent with the Law of China and the products must not be restricted for importation. Here are the related laws and regulations:The List of Articles that Is Prohibited from Importation and Exportation by the Republic of China and the List of Articles that Is Restricted from Importation and Exportation by the Republic of Chinawere implemented on March 1, 1993. The Announcement of Prohibited and Restricted Articles for Importation and Exportation by the General Admission of Customs that was published on November 1, 1987, is no longer valid.List of articles that is prohibited from importation and exportation by the Republic of China I. Articles Prohibited from Importation &nbsp; 1) Arms, imitation arms, ammunition and explosives of all kinds. &nbsp; 2) Counterfeit currencies and counterfeit negotiable securities. &nbsp; 3) Printed matter, films, photographs, gramophone records, cinematographic films, loaded recording tapes and videotapes, compact discs (video and audio), storage media for computers and other articles which are detrimental to the political, economic, cultural and moral interests of China. &nbsp; 4) Deadly poison of all kinds. &nbsp; 5) Opium, morphine, heroin, marihuana and other addictive drugs and psychotropic substances. &nbsp; 6) Fruits, solanaceae vegetables, live animals (except dogs and cats as pets), animal products, pathogenic micro-organisms of animals and plants, pests and other harmful organisms, animal carcasses, soil, genetically modified organisms, relevant animals and plants, their products and other objects subject to quarantine from countries or regions with prevalent epidemic animal or plant diseases. &nbsp; 7) Foodstuff, medicine and other articles coming from epidemic-stricken area or harmful to man and livestock or those which might spread disease. II. Articles Prohibited from Exportation &nbsp; 1) All articles enumerated as articles prohibited from Importation. &nbsp; 2) Manuscripts, printed matter, films, photographs, gramophone records, cinematographic films, loaded recording tapes and videotapes, compact discs (video and audio), storage media for computers and other articles which involve state secrets. &nbsp; 3) Valuable cultural relics and other relics prohibited from Exportation. &nbsp; 4) Endangered and precious rare animals and plants (including their specimens), their seeds and reproducing materials.List of articles that is restricted from importation and exportation by the Republic of China III.&nbsp;Articles Restricted from Importation &nbsp; 1) Radio transceivers or encrypted radio transceivers. &nbsp; 2) Cigarettes and liquors. &nbsp; 3) Endangered and rare animals and plants (including their specimens), their seeds and reproducing materials. &nbsp; 4) Chinese currency. &nbsp; 5) Other articles that are prohibited from importation by the customs. IV. Articles Restricted from Exportation &nbsp; 1) Gold, silver, and any precious metals or related products. &nbsp; 2) Chinese currency. &nbsp; 3) Foreign currencies and their negotiable securities. &nbsp; 4) Radio transceivers or encrypted radio transceivers. &nbsp; 5) Rare traditional Chinese medicinal materials. &nbsp; 6) Common cultural relics. &nbsp; 7) Other articles that are restricted from exportation by the customs. Friendly Reminder: We are not aware of all the detailed requirements for the products from the customs of different countries. Our shipping suggestions are based on our experience with the normal logistics services and we are not responsible if your product is confiscated by the customs of the destination country.

Not all types of products can be imported to your store. Please read the List of Articles that Is Prohibited from Importation and Exportation by the Republic of China.

Can I import all types of products to my store?

As a one of the most all-around global dropshipping companies,Buckydrop supports a variety of Chinese e-commerce websites such like Taobao, Tmall, JD, 1688, VIP, JHS, Amazon China, YHD, etc. You can easily imports items from the platforms above to your stores through buckydrop.

Which websites does BuckyDrop support？

Buckdrop supports the product searching feature of Taobao, Tmall, and 1688. There are two ways you can use to find the products you want. Option 1: You need to enter the keyword (such as &quot;Shoes&quot;) in the search bar and click the &quot;Search&quot; button. You will be redirected to a products list with the filter option and you can select the product you want.<img src="https://support-cdn.buckydrop.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292772771061.png"/> <img src="https://support-cdn.buckydrop.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292773000442.png"/> Option 2: You can copy and paste the product URL into the search bar and click the &quot;Search&quot; button. You will be redirected to the product page and you will be able to&nbsp;add the product&nbsp;to “Saved products”&nbsp;section&nbsp;<img src="https://support-cdn.buckydrop.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292773269913.png"/> <img src="https://support-cdn.buckydrop.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292773508714.png"/>

How to import products from websites（1688/taobao/JD/Tmall）

You can set the price using the following method: Before you import your products to your store please make sure that you have click the &quot;auto updating&quot; function in settings. When you edit the product information, three columns with price information will appear, just like in the picture below. The first column displays the cost of the product, the second column shows the price you want to set, and the third column indicates the actual retail price. The product price you set and the retail price will be synchronized with your Shopify.<img src="https://support-cdn.buckydrop.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292785151181.png"/> <img src="https://support-cdn.buckydrop.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292785390652.png"/>

How to set up and manage price of products?

1. You can set up the product updating rules in the “setting”section in the bottom of left navigation.2. Click setting and you will be able to see product updating rules. You can set up different actions when the product source is unavailable or variants disappears based on your needs. It also can synchronize source product inventory.&nbsp;3. You can also set up the price when the original product price is changed by the rules as the below picture shows, after you complete the setting, click save to complete your changes in this page. 4. Please be aware that you need to turn on auto updating function ,make sure the product source is connected and variants mapping setting is complete in the section of &quot;products in my store&quot; first before you set automatically update rules in setting page<img src="https://img1.superbuy.com/images/p/2019/09/25/yXrpJetJ4zGyrFex5W3DGiwkN4yWn2.png"/> <img src="https://img1.superbuy.com/images/p/2019/06/23/YXXN84sB5zhYj2hhki7xsTK5RNJQhG.png"/> 5. More settings contains Inventory warning, which will lets you know the stock quantity in time, when the stock reaches the warning quantity, the system will send you email to remind you. <img src="https://img1.superbuy.com/images/p/2019/06/23/cAhxpmRWcJwr8fmPpc7TKrQRaFPeZ6.png"/>

How to set up the Product-Updating rules?

You need to search products first in searching engine and choose the item you want to import, then click “+saved products”&nbsp;,you will see the products in “Saved products ”section, and also you could edit it before importing to your store, after editing the product, you can save and push the product to your store. <img src="https://support-cdn.buckydrop.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292789374771.png"/> <img src="https://support-cdn.buckydrop.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292789664932.png"/>

How to add and edit products from BuckyDrop to my stores?

&nbsp;&nbsp;Requirements for the Products to Be Shipped:We cannot ship cigarettes, liquors, drugs, and prohibited products for you. According to the air transportation requirements, food, liquid, powder, and gel must pass the safety examination, and we advise you not to ship such products. We can try to transport the products for you if the quantity is small (cosmetics with bottles smaller or equal 100ml and no more than 200ml per parcel), however, powder is strictly restricted and it cannot be shipped under any circumstances. CosmeticsMost cosmetics can be shipped, however, products that contain alcohol, such as nail polisher and perfume, cannot be shipped. Large bottles of shower gel and products that are gel or liquid can only be shipped with the proof of safety inspection. Essential oil cannot be shipped but eyeshade and lipsticks can be shipped. Also, products with pressure sealed packaging cannot be shipped, such as mousse and sprays. Traditional Chinese MedicineThe exportation of traditional Chinese medicine is restricted by the Chinese customs and we do not recommend shipping it. Imitation products and restricted productsBuckydrop respects intellectual property rights, please choose the brand products from authorized retailers. The shopping agent service is not available for any imitation products, counterfeit products, and restricted products. We will not list all of the famous brands here as there are too many of them, please read our detailed instructions for reference. Store Reputation To ensure our service quality, Buckydrop does not support Taobao stores with bad reputations. Virtual ProductBuckydrop does not support virtual products. Liquid, Perfume, and GasLiquid, perfume, and gas cannot be shipped with EMS, DHL, exclusive lines, and discounted lines. We suggest you not to purchase any food that will expire in less than half a year considering how long it will take for it to be delivered. DisksDisks cannot be shipped with DHL, exclusive lines, and discounted lines. Imitation Products, Drugs, Health Supplements, Batteries, ElectronicsImitation products, drugs, health supplements, batteries, and electronics cannot be shipped with DHL, exclusive lines, and discounted lines. Australian CustomsWooden products and Chinese caterpillar fungus are strictly prohibited by the Australian customs. Detailed list:Pinecone, raw nuts (Peanuts, walnuts, etc.), fresh vegetables, fresh fruits, Chinese sausages, meat, flower bands, dried flowers, pine trees, tree barks, wooden products or products contain straws (Straw hat for example), sand, mud, and seeds. Japanese CustomsJapanese customs have strict restrictions on fur products. Please note that there are certain restrictions for products that are relatively large in size, such products need to be packed individually and the length of each side cannot exceed 100 centimeters. The volumetric weight formula for different couriers: DHL：Volumetric Weight (kg) = Length(cm)*Width(cm)*Height(cm)/5000 Note: Length of each side must be shorter than 100 centimeters. EMS：The shipping cost will be calculated with the actual weight of the product. Note: Length of each side must be shorter than 150 centimeters. Discounted Shipping Lines:Volumetric Weight(kg) = Length (cm)* Width (cm)* Height (cm)/5000Note: The length of each side must be shorter than 100 centimeters and the total length of the product’s length, width, and height must be shorter than 270 centimeters. SF Express:Volumetric Weight(kg) = Length (cm)* Width (cm)* Height (cm)/6000Note: The length of the product must be shorter than 100 centimeters. AIR：The longest side of the products must be shorter than 60 centimeters and the total length of the product’s length, width, and height must be shorter than 90 centimeters. Regulations for Products with Potential RisksTo ensure that the products you purchased can be received, we have our own standards for the products that are already in stock. Please read the regulations carefully before importing products with potential risks as there might be people selling prohibited products on sites like Taobao. 1. Sensitive Products:For sensitive products like essential oil, multipurpose solutions, lubricant, batteries, and glues, we will take them out of your parcel to ensure that the parcel can be delivered with no issue. 2. Customs：Imitation products, powder, liquid, products with internal batteries, food, and drugs might be confiscated by the customs after being examined. We do not take any responsibility for the customs clearance of the products mentioned above and the possible legal consequences. 3. Products Cannot Be Professionally InspectedIf you purchased electronics, brand products, cards, or models, we cannot inspect (Quality, authenticity, and completeness) them for you. Our quality inspectors can only check the appearance of the product and the accessories inside the package, we cannot turn on the electronics for you and check if they are fully functional. 4. Fragile Products:Ceramic products, glass products, and products with irregular shapes (rain wiper, car baffle, etc.) might be damaged during the shipping, please think twice before purchasing them. Such products are considered as fragile products by the logistics providers, we will make sure that the products are complete before they are shipped, however, we do not take any responsibility for any damage that may occur on the way. 5. Customized Products: If the order you submitted is related to customized products, please contact the seller and inform him how you want to customize the product. Just inform us about the seller’s Ali WangWang, contact information, or secret code after you reach an agreement with the seller. We cannot provide professional inspections for the customized products and we will not be responsible for any possible loss. 6. order with a Deposit. You cannot cancel an order with a deposit. Also, you need to pay the remaining balance using the information provided by the seller before the product can be shipped to you. The deposit will not be refunded to you if you failed to pay the remaining balance before the deadline. 7. Sellers with Bad Reputation Please purchase your products from Taobao stores with a reputation of more than three hearts and stores that have made deposit for store guarantee. Sellers without good reputation and without paying a store deposit may refuse to ship the products or ship counterfeit products to you. We will not be responsible for any possible after-sales services or disputes if you decide to purchase from a seller with a bad reputation. 8. CDs and Figures CDs and Figures are high-value collectibles. To ensure that users are satisfied with their collectibles, we will not remove the plastic wraps on such products during the quality inspection and we will only check their completeness. We are not responsible for possible internal damage of the CDs and Figures. Product Storage Limitation Buckydrop provides the users with a free warehouse storage period. The higher the user’s level is, the longer the free storage period will be.<img src="https://img1.superbuy.com/images/p/2018/07/03/QDR6sSCRfFcSyY86TwYfJCyEKGMfGY.png"/>Detailed Rules:1. Buckydrop is responsible for the storage of the products when they are in the warehouse, however, Buckydrop is not responsible for the expiration of the products. 2. We will inform you when the free storage period is about to end. You can submit the parcel or pay to extend the storage period. The price for the extension of storage period has not been decided yet, we will announce it once it is decided. 3. If you do not submit the parcel or pay for the extended storage after the free storage period ends, we will have to destroy the products to free our warehouse space. Please submit the parcel before the free warehouse storage period ends so that your products will not be destroyed. Thank you for your understanding!

Logistics Lines and Product Restrictions.

In this article ● How to translate Chinese product information to English?● Can I modify the imported product information?● How do I set the price of a product?● What is &quot;Compare At Price&quot; ?● What is &quot;Set New Value&quot; ?● What is &quot;Variants&quot;?● Can I re-edit my product? 1. How to translate Chinese product information to English？The product information of the product you find using Buckydrop is usually displayed in Chinese. You can go to the &quot;Action&quot; when editing the product page and translate the information into English. Simply select &quot;Translate into English&quot; and the product page will be refreshed. You will be able to see the translated information on the refreshed page. Modify the other information of the product if you find it necessary and push the product to your store. <img src="https://support-cdn.buckydrop.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292805301671.png"/>&nbsp; Please note that the number of product service — free auto-translation (Chinese to English) — is limited. The higher your level is, the more auto-translation you can use. 2. Can I modify the imported product information? Yes, you can select the product you want to modify from &quot;Products – My Products&quot; after importing the product and click the &quot;Open in Shopify&quot; button.You can then modify the product information in the Shopify product detail page. 3. How do I set the price of a product? You can set the price using the following method:When you import the product information, three columns with price information will appear, just like in the picture below. The first column displays the cost of the product, the second column shows the price you want to set, and the third column indicates the actual retail price. The product price you set and the retail price will be synchronized with your Shopify. 4. What is &quot;Compare At Price&quot;?&quot;Compare At Price&quot; is a marketing strategy. Usually, sellers will show the selling price along with an alternative price so the customers will be able to see the difference. Customers are more likely to purchase the product when the selling price is more attractive than the alternative price.<img src="https://support-cdn.buckydrop.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292806729602.png"/> 5. What is set a new value? &quot;Set new value&quot; is a function that will help you modify the prices of the products in batches. First, you need to learn more about the cost of dropshipping a product from China and price your product at 50% to 100% of your cost. Also, you can learn more about the local market through the popular websites like Amazon, eBay, Aliexpress, etc. 6. What is &quot;variants&quot;? &quot;Variants&quot; is a set of information for the product and it is the same as SKU, which is the smallest unit for the product.&quot;Variants&quot; is used for the property of a product, such as the specification, the size, the price, the inventory, etc. 7. Can I re-edit my product? You can re-edit the product information in the backend of Shopify if you are selling the product through Shopify. For BuckyShop, you could only re-edit the product information through the value-added service of BuckyShop.

How to edit the product information?

The product information of the product you find using Buckydrop is usually displayed in Chinese. You can go to the &quot;Action&quot; when editing the product page and translate the information into English. Simply select &quot;Translate into English&quot; and the product page will be refreshed. You will be able to see the translated information on the refreshed page. Modify other information of the product if necessary and push the product to your store.<img src="https://support-cdn.buckydrop.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/16292809036641.png"/>

How to translate products?

If you need to delete a product in your store, you can go to &quot;Products in my store&quot; section and you will see the &nbsp;product list that has already imported to your store, choose the one you want to delete if you do not need this item anymore<img src="https://support-cdn.buckydrop.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/18/1629281076813品.png"/>

How to delete products

You can click “Inventory”&nbsp;section in “Purchases”&nbsp;on the left navigation and you will see “search”&nbsp;and “clear”&nbsp;bars in this page, it also allows you to search the products by platform(source from), type,title ,and inventory range . Clear button will help you clear the current searching result for you in order to start the new search.<img src="https://support-cdn.buckydrop.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/19/16293551301431.png"/> “View Inventory Detail”&nbsp;will show the <a href="https://www.buckydrop.com/en/admin/warehouse/javascript:void(0)" target="" style="color: rgb(12, 12, 12); text-decoration: underline;">Stock-in/Stock-out record for the purchase</a>&nbsp;and the <a href="https://www.buckydrop.com/en/admin/warehouse/javascript:void(0)" target="" style="color: rgb(12, 12, 12); text-decoration: underline;">Stock-in/Stock-out record</a>. The “original product link”&nbsp;will be also on the top right part in this page.<img src="https://support-cdn.buckydrop.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/19/16293551650232.png"/> <img src="https://support-cdn.buckydrop.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/19/16293555361883.png"/> “Add to purchase list”&nbsp;will add this product into the purchase list and you could place purchase order in purchase list if this products inventory is low or out of stock.<img src="https://support-cdn.buckydrop.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/19/16293551892783.png"/>

How to manage inventory product list?

If the 30-day free storage period expires and you want to submit the parcel, the system will automatically calculate the number and amount of the storage space to be purchased based on the storage space of your product. The storage period after 30 days will be charged per day, and a discount will be offered based on the days you purchase (it only applies for an one-time purchase of multiple days; less than 0.02 m³will be charged as 0.02 m³). For details, please contact the Account Manager.

What will happen to my products 30 days after the warehouse stock-in?

The included basic quality inspection service is good for a single product. We have a standard quality inspection procedure for your product and we will display three photos of the product. If you have any question regarding the product after checking the photos, please contact us. The customized quality inspection service will fit a bulk buyer, normally a bulk buyer will have several request of insepcting products, basic quality inspection can only check if the products are intact, but the customized quiality inspection service will meet the demands of various bulk buyers.

Difference between the free quality and the customized quality inspection service?

Must-knows for Bucky SelectLeveraging 10 years of purchasing expertise, Bucky Select has entered into long-term partnerships with various Chinese manufacturers and brand owners as&nbsp;Tier One Supplier, so as to provide global customers with easier access to high-quality and affordable Chinese products from trusted channels. With Bucky Select, shopping from China is just a breeze. Advantages1.&nbsp;Top Quality &amp; Bottom Prices8 years of purchasing expertise to offer you the most favorable prices &nbsp;2.&nbsp;Huge Selection &amp; Big Customer BaseWide variety of products to help you shop whatever and wherever3.&nbsp;Tier One Supplier &amp; Brand PartnerLong-term partnership with various Chinese brand owners to explore new trends4.&nbsp;End-to-End Quality ControlInspect&nbsp;manufacturers&nbsp;and brand owners to ensure top quality&nbsp; Product CategoriesVarious product categories to grow your customer base with ease! Product Categories: Clothing &amp; Underwear, Mom &amp; Baby, Shoes, Bags, Jewelries &amp; Accessories, Mobilephones &amp; Digital, Medicine &amp; Healthcare, Home Life, Home &amp; Office, Makeup &amp; Personal Care, Outdoors &amp; Sports, Automobile Supplies, and More! Return &amp; Exchange Policy<img src="https://support-cdn.buckydrop.com/root_1372a76a1d779000a87b6d0fd983bffd/my-images/2020/12/14/16079349367343.png"/>

Bucky Select and Return & Exchange Policy

<table><thead><tr class="firstRow"><th width="160">Offline Remittance</th><th width="260">Wise</th><th width="260">Overseas Wire Transfer</th><th>Domestic Banks</th></tr></thead><tbody><tr><td>Accepted Currencies</td><td style="word-break: break-all;">USD、GBP、EUR、CAD、AUD、NZD、SGD、PLN、HUF</td><td>USD、GBP、EUR、CAD、AUD、JPY、NZD、SGD、CHF、THB</td><td>RMB</td></tr><tr><td>Remittance Method</td><td>Wise-to-Wise and bank account-to-Wise remittances are both accepted. However, please note that accounts in certain currencies can only accept remittances from the bank account opened in the country where such currencies are issued. For example, a USD account can only accept remittances from a bank account opened in the United States.</td><td>Only bank-to-bank remittance is accepted. Please note that RMB remittance from overseas banks is not accepted.</td><td>Only remittance to Industrial Bank is accepted.</td></tr><tr><td>Remittance Arrival Time</td><td>Generally, remittance via Wise account to will arrive in real-time, but in some cases, it may take 1-2 working days; generally, remittance via a bank account will arrive within 1-5 working days, while remittance via other methods may require relevant information for confirmation.</td><td>It usually arrives within 2-3 working days after the remittance.</td><td>It is subject to the arrival time you choose when remitting money. It usually arrives within 1 working day after remittance, and in some cases, you need to provide relevant information for confirmation.</td></tr><tr><td>Remittance Charge</td><td>In most cases, there is no handling fee for remittance, and the actual situation is subject to bank policy.</td><td>In most cases, you shall pay the international handling fee charged by the bank (incl. fees charged by remitting bank, transferring bank, and receiving bank, among which the receiving bank charges a fixed fee of HKD65/Transaction). Please consult the bank for specific fee standards. BuckyDrop will not charge any service fee, and the top-up amount is subject to the actual amount received after deducting the handling fees. Please pay attention to internal messages on our website.</td><td>It is subject to your remittance amount, remitting bank, and where you make the remittance (counter, ATM, online banking, and mobile banking). Generally, there is no charge for remittance via mobile banking. BuckyDrop will not charge any service fee and will top up your account per the actual amount received. Please pay attention to the internal messages on our website.</td></tr><tr><td>Top-up Currency</td><td>BuckyDrop will top up your account after converting the remittance into RMB per the exchange rate on the BuckyDrop website at the time of receiving the remittance with offers applied.</td><td>BuckyDrop will top up your account after converting the remittance into RMB per the exchange rate on the BuckyDrop website at the time of receiving the remittance with offers applied.</td><td>BuckyDrop will top up your account in RMB.</td></tr><tr><td>Remittance Discount</td><td>40% off exchange rate difference for top-up via offline remittance, i.e., the final top-up amount to your account (RMB) = your remittance amount * [market exchange rate - (market exchange rate - the exchange rate on BuckyDrop platform) * 0.6].</td><td>40% off exchange rate difference for top-up via offline remittance, i.e., the final top-up amount to your account (RMB) = your remittance amount * [market exchange rate - (market exchange rate - the exchange rate on BuckyDrop platform) * 0.6].</td><td>No remittance discount.</td></tr></tbody></table> After remittance, please manually input the remittance info or upload files for registration before submitting it for review.

Offline Remittance

1. What is Dropshipping?Dropshipping is a supply chain management method: the retailer does not keep goods in stock but instead transfers customer order and shipment details to the manufacturer or another retailer or a wholesaler, who then ships the goods directly to the customer. 2. How to use Dropshipping?You can activate Dropshipping (via the dropshipping company like BuckyDrop) using the following procedure with the traditional business model or the e-commerce model:(1) First, you need to open and promote your store so that the buyers can learn more about your business scope before they place the orders. (2) Establish partnership with a wholesaler and a supplier that fit your requirements. (3) Forward the requests you accepted from the clients to the wholesaler and the supplier. The wholesaler will provide you with the product you need and the supplier will help you transport the products. (4) Send the logistics information to your clients and provide them with quality after-sales. Establish a good reputation for your brand.

Dropshipping is an order fulfilment model that absolves business startups from financially challenging and laborious obligation of inventory management. 

How Dropshipping with BuckyDrop Works?

<h2> </h2><h2>In this article</h2>● Found a quality issue after unpacking the parcel ● Found a quality issue after using the product for a while 1. Found a quality issue after unpacking the parcel:（1）If you inspected the parcel in front of the courier, please leave a note on the delivery receipt before signing or refusing the parcel.（2）Please keep the packaging (including the tape) if you did not inspect the parcel in front of the courier and found out that part of the product is missing or the product is damaged later. Also, you need to report the situation to your local post office within two days (follow the date and time on the tracking information provided by the logistics provider) after signing the parcel. Show the post office your order detail, parcel, and the photo of the actual product before contacting our online customer service team, we will help you request the compensation. If the product is damaged due to the transportation, please check the Buckydrop Logistics Compensation Standards for help. 2. Found a quality issue after using the product for a while:If the product is still covered by the warranty and you still have the proof of purchase along with the warranty card, you can authorize Buckydrop to contact the Chinese seller, and we will help you return/exchange the product.（1）Different retailers and manufacturers have their own ways of dealing with the products’ quality issues (check the policies listed on the warranty cards for details). Buckydrop cannot promise you that all your requirement will be fulfilled by the retailers or manufacturers, but we will try our best to make you satisfied.（2）Buckydrop will help you request the return/exchange service, however, you need to pay for the shipping cost occurred during the procedure by yourself. Buckydrop reserves the right of refusing to provide the service if the product is not qualified for the warranty. Please describe your question in detail, also, you need to provide the pictures of the received parcel and product when contacting the online customer service team. 3. We will not return/exchange the product under following circumstances: （1）Products with missing parts, changed appearances, or products that are swapped. （2）Products that are already unpacked/used, such as software packages, CDs, DVDs, and cassettes.（3）Products without the original proof of purchase. （4）If there is a problem with the product (missing products, damaged products, products with quality issues, etc.), please contact the customer service team within 72 hours after signing the package. We will not be able to help you if the time limit is exceeded.

What you can do when your products or parcels have quality issues.

About Quality Issue ​

Other FAQs

Go to &quot;Balance&quot; and you will find the details on your current account balance, frozen account balance, and the detailed transaction information.<img src="https://support-cdn.buckydrop.com/root_a846be4e006d042e478904cc9e28ff5d/my-images/2021/08/19/1629355783625？.png"/>